Customer Service 2 – Don McMillan

My last customer service story was about McDonald’s. This one is about Donald Mc., but there the similarity ends. After I returned from Autodesk University 2006, I decided to buy a DVD from the comedian that Autodesk put on before the Blue Man Group, Don McMillan. As you’re reading a CAD blog, you are probably geeky enough to appreciate this man’s funny engineeroid slant on life. The likelihood is actually 93.6%. (Did you know that 74.7% of statistics quoted on the Internet are made up?)

I wanted to show my wife this funny guy and re-live some of the moments from his show, so I visited his web site and attempted to order the DVD. Unfortunately, his on-line shopping company would not accept orders from Australia, so I dropped him an email. He asked for a US$ money order, but they’re an expensive pain here. I happened to have some cash left over from my trip, so I sent that to him instead. As soon as I informed him that the money was in the mail, he sent off the DVD (which comes with a bonus CD too). My money (it was actually $1.05 too much because of the US$ denominations I had handy) and his DVD crossed in the mail, arriving at about the same time. We trusted each other, and it worked.

I was surprised and delighted to discover that Don had shipped not only the DVD with its bonus CD, but another different bonus CD too! With a hand-written note from Don which was, amusingly, on a Post-It note.

The DVD and both CDs were, as expected, very funny. Top service, top product, thank you Don!

Artist site: www.technicallyfunny.com