I like Bill Gates a little more now

I recently enjoyed reading what appears to be a genuine and not at all atypical internal Microsoft email from Bill Gates. I always enjoy seeing an honest opinion expressed in a way that cuts through the glossy corporate PR image, and this one certainly does that. Actually, it reminds me of the sort of thing I write in MyFeedback when evaluating pre-release versions of AutoCAD. It’s honest, it’s negative or even cutting where it needs to be, it represents a real user’s viewpoint, and most of all, it’s useful.

I don’t think this sort of exposure does any harm at all to a company. It’s unlikely to change anybody’s opinion. Microsoft haters will still hate Microsoft, fanboys will still be fanboys. People like me who sit in the middle somewhere are likely to admire the honest self-evaluation shown here. Here’s the Big Cheese looking at things like a … Full post

AutoCAD 2009 – How many people really are using the Ribbon?

I was interested to see Shaan Hurley reporting the Ribbon usage figures from the Customer Involvement Program (CIP). Shaan’s figures show Ribbon non-users at 46%, my poll results show it as 71%. Why the discrepancy? Is somebody telling fibs? I don’t think so.

First, blog nauseam poll respondents represent a biased sample, comprising people who are more interested in AutoCAD than average users. Dare I say more knowledgeable? More likely to be power users or CAD Managers, anyway. They are probably more likely than average users to make changes from the default AutoCAD settings. But Shaan’s CIP users are also a biased sample, comprising those AutoCAD users who have CIP turned on. Are users who go with the flow and have CIP on also more likely to go with the flow and leave the Ribbon on? Possibly, but I would have thought the CIP-on bias would be less significant … Full post

Totally abysmal customer service from Autodesk

I’ve been dealing with Autodesk in various ways for 23 years and have had a variety of experiences as a result; some good, some bad. The provision of the license codes needed to keep AutoCAD running has historically been pretty good. No longer. I’m currently going through the worst Autodesk customer service experience in my career. I’ve been trying for many weeks to obtain a few codes, without success.

I’ll spare you the details for the time being to give Autodesk one last chance to come good. For now I’ll just say that a combination of restrictive policies, inflexibility in the administration of those policies and downright incompetence has left Autodesk’s Subscription service looking very poor indeed. It’s a shocking abuse of legitimate customers; something that pirate users don’t have to put up with.

Autodesk Asia Pacific Product Registration & Activation Centre, your efforts to date have not been anywhere … Full post

AutoCAD 2009 – Why do you hate the Ribbon?

Judging from the results of the Ribbon usage poll (and the usual poll caveats apply), you are turning off AutoCAD 2009’s Ribbon in droves. I’m surprised. I thought there would be a significant minority of 2009 users who turned it off, but it looks I was wrong and it’s a large majority. The non-Ribbon numbers have hovered around the two-thirds mark right from the start and have now settled above the 70% mark. If nothing else, this validates Autodesk’s decision to make the Ribbon optional and keep all the old user interface elements.

Now I’m curious about the reasons. Why do so many of you dislike the Ribbon so much? Is it an unwillingness to change, a reaction against Microsoft’s influence, or are there more practical reasons? Is it screen space, extra picks, performance, customisation difficulties, difficulty in finding things, or something else? Did you turn it off straight away … Full post

The Ribbon Man interview – fluff?

Looking at the comments, it seems not everyone is happy with the Matt Stein interview. If so, I’m sorry you feel that way about the piece. In my own defence, I would point out the following:

  • I like to think my work at Cadalyst represents a balanced viewpoint. I pride myself on being fair. Whether Autodesk deserves praise or criticism for something, I provide it. But an interview isn’t really the place to do that. An interview is supposed to be an opportunity for the interviewee to say things, not a platform for the interviewer’s opinions. My job as an interviewer is to extract information, not provide it. In my opinion, the best TV interviewers listen a lot and say very little. Confrontational interviewers can be fun to watch, though.
  • I have many other opportunities, both here and in Bug Watch, to express viewpoints that may conflict with what Matt … Full post
  • AutoCAD 2009 – Ribbon content for Express Tools

    One of the many unfinished aspects of the AutoCAD 2009 Ribbon is the lack of Express Tools content. One enterprising user has put the effort into correcting this, and has posted an Express Tools CUI replacement in this Autodesk newsgroup thread. I have not tested this myself. As usual with CUI, be paranoid. Back up everything before you touch anything.

    While I wouldn’t normally suggest you do any Ribbon custom work in 2009 in its current state, it shouldn’t hurt in this case as it should be easily redoable once Autodesk has fixed up the worst of the 2009 CUI problems. Anything else you do should be considered as disposable. The problems with 2009’s CUI are so fundamental that it is quite likely a restructure will be required to fix them, either in a service pack or in 2010. That means your 2009 CUI efforts may need to be … Full post