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I was interested to see Shaan Hurley reporting the Ribbon usage figures from the Customer Involvement Program (CIP). Shaan’s figures show Ribbon non-users at 46%, my poll results show it as 71%. Why the discrepancy? Is somebody telling fibs? I don’t think so. First, blog nauseam poll respondents represent a biased sample, comprising people [...]  25 June 2008, 8:45 pm |  5 comments | Tags: AutoCAD, AutoCAD 2009, Polls, Ribbon, Shaan Hurley, User Interface | Category: AutoCAD, AutoCAD 2009, Navel Gazing, Other Blogs, Polls I’ve been dealing with Autodesk in various ways for 23 years and have had a variety of experiences as a result; some good, some bad. The provision of the license codes needed to keep AutoCAD running has historically been pretty good. No longer. I’m currently going through the worst Autodesk customer service experience in [...] 25 June 2008, 11:59 am |  One comment | Tags: Autodesk, Customer Service, Incompetence, Policy, Rant, Registration, Subscription | Category: AutoCAD, Autodesk, Customer Service, Rant |
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