When you start using the new AutoCAD discussion groups, in addition to the broken search facility, you will have other issues to deal with. There’s a new editor with lots of features and lots of problems. Quoting formatted messages results in a mess. Switching from one tab to another messes up your text. Submitting [...]
 24 September 2008, 4:14 pm |  3 comments | Tags: Autodesk, Customer Service, Newsgroups, Rant, User Interface, User Reaction, Web Stuff | Category: Autodesk, Customer Service, Rant, Web Stuff As I mentioned yesterday, the Autodesk newsgroups have been overhauled. After spending yesterday going up and down like a whore’s drawers*, the site is now up, albeit still not 100% of the time. At this stage, newsreader users appear to be generally unaffected by negative issues, which is a pleasant surprise. The space efficiency [...] 24 September 2008, 10:45 am |  Leave a comment | Tags: Autodesk, Customer Service, Newsgroups, User Interface, User Reaction, Web Stuff | Category: Autodesk, Customer Service, Web Stuff |
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