AutoCAD 2009 – An outsider’s look at the Ribbon

Kirill Grouchnikov is a developer who has a blog called Pushing Pixels. This wouldn’t normally be of particular interest to AutoCAD users, but he recently wrote a piece describing the AutoCAD 2009 Ribbon. It is always interesting to things described from a different perspective, in this case the Ribbon from a non-user’s point of view. He pays particular attention to the ways in which the AutoCAD Ribbon differs from Microsoft’s standards. As a non-user, he has skipped lightly over several aspects of AutoCAD Ribbon use, including some drawbacks of the current implementation, but it is still a worthwhile … Full post

Autodesk discussion groups – signs of life?

After an extraordinarily long period of total silence about the dreadful state of the appallingly-updated Autodesk discussion groups, it seems that the sleeping monster has raised an eyelid. Although it unfortunately indicates that Autodesk intends to try to patch up the new system rather than throwing it away, there is now a “sticky” post at the top of each forum containing the following text:

Your continued patience is appreciated as we work to resolve the discussion group issues you have been reporting. We understand the impact these issues have on your productivity, and want to assure you we are … Full post

Autodesk University buddy offer for existing registrants

There can never be such a thing as too many Autodesk University buddy offer posts, right?* So here’s another one. This time, I won’t mention the year so I can’t get it wrong.

AU Program Development Manager Joseph Wurcher has pointed out that existing registrants can also take advantage of the buddy offer. So if you have already registered and you know somebody who would like to go, maybe you can come to some arrangement with them that ends up with AU costing you less than it otherwise would have. You will need to contact the AU team at … Full post

The three Fs of customer service

I had another interesting customer service experience at the weekend. We had booked an electrician well in advance to service our air conditioner and change a bunch of light fittings. He was due at 9:30 on Saturday morning. At 9:00 I went round making sure everything was ready for him and sat down with a book while I waited. At 10:15, there was no sign of him so I rang him to see what was happening. He said he had been having weather troubles on the first couple of jobs that morning (it had been sprinkling with rain a little) … Full post

Autodesk University 2008 two-for-one offer

Although Autodesk University registrations passed 7000 a while ago, the financial crisis is likely to have slowed registrations considerably, so it’s not a huge shock to see Autodesk trying to ramp things up with a special offer. If you’re one of the first hundred registrants on November 5, you can register somebody else for free. If you’re late for that, you can register a second person for US$595. “For a limited time only!” Sorry, no bonus steak knives.

Providing special offers is a tricky one. For the people who can take advantage of this offer, it’s great. Those … Full post

Rate Autodesk, vote once

I’ve added some new polls that ask you to rate Autodesk in five specific areas. I’ve seen some criticism of Autodesk in these and other areas, but that doesn’t mean the criticism is valid. I’d like to know what you think. Please be fair, and base your votes on your own experiences. If you have suggestions for similar polls, add a comment.

I have closed several other polls, and will be discussing the results later.

Poll abuse

On the subject of polls, I have noticed that more than one person has been voting multiple times. While this is technically possible … Full post

Ways in which the crash could be good for Autodesk

No, I don’t mean the sort of crash where AutoCAD stops working. The current financial crisis, I mean. I must preface these comments with a disclaimer. I have no qualifications in finance and make no claim of financial expertise. These are purely a layman’s thoughts. Don’t buy or sell stock based on what I have to say here. Toss a coin instead.

So, what on earth am I thinking? I’m thinking that although Autodesk (along with most other companies) will undoubtedly suffer greatly from the coming economic conditions, it’s not all dark cloud. Here are some potential silver linings.

Autodesk … Full post

A true AutoCAD teaching story

Reading Ralph’s post about going back to teaching reminded me of a time some years ago when I taught some AutoCAD evening classes at a technical college. As Ralph points out, students have a wide range of abilities. Although they were all supposed to have completed a prerequisite introductory Windows course, it became apparent that during that course at least some of them must have been absent in mind if not in body.

Here’s an example, where I was explaining to the class how it was possible to modify toolbars.

Steve: “Move your mouse pointer over any toolbar button … Full post

Customer service – filling a hole

Two weekends ago, I bought a cheap plastic outdoor table and chair set from Clark Rubber. It came complete with an umbrella hole for which I have no need, but I didn’t particularly mind. I was just pleased to find something that was made locally rather than in China.

A week later, I decided to buy another set just like it. When I got the new one home, I noticed it came with a blank to fill in the umbrella hole. It is likely that the first blank went missing when they removed the table from its box, at … Full post

The Autodesk discussion groups are awful

Yes, the Autodesk discussion groups are still awful. In other breaking news, the Pacific Ocean continues to be wet.

I seldom visit them any more, but I just hopped on to the Autodesk discussion groups to see what progress had been made in fixing the many problems that have been pointed out here, on the groups themselves, in official problem reports, and elsewhere. Little or none, it seems.

Search? There are still apparently only 188 uses of the word “autocad” in the tens of thousands of posts in the AutoCAD groups, ever. Editor? It not only still vacuums, when I … Full post

Why I won’t buy another Canon all-in-one printer

Last year, I bought a Canon MP830 printer/scanner/copier/fax/tea maker/whatever for my home office. I chose this particular device because it had all the features I was after, including CD printing, duplex printing, printing to the edge of the sheet, decent photo printing quality, and great document handling including automatic dual-sided copying. It also had theoretical high speed operation and ink economy with 5 separate tanks. It also looked like a sturdy piece of kit that wasn’t going to wobble all over the place in use, and which might stand a chance of lasting a long time. It was at … Full post

What is a reasonable amount of time to wait for license codes?

Software companies use a variety of differerent methods in their attempts to prevent piracy and restrict use of their software to legitimate paying customers. Yes, these attempts are generally futile. Yes, they can end up inconveniencing legitimate users and providing pirate users with advantages over paying customers. Yes, they add to development costs and detract from the main development aims. Despite all that, I still support the right of software companies to do this. Lots of companies spend money doing futile, counter-productive things; it’s their money, their software, their customer base, their choice.

That doesn’t mean we customers have to … Full post

My autodesk.com site survey experience

I just tried out the new discussion groups to see if anything has been fixed. After entering my password (yet again), instead of placing me back in the discussion groups with my 100-topics-per-page settings, I was transported to the main Autodesk page and given the chance to provide feedback. I was informed that a new browser window would be opened, and then… nothing. I waited a while, but still nothing. Or so it seemed. Actually, the new browser window appeared behind my existing browser window, so I found it eventually. I clicked on it, it opened another, bigger window and … Full post

50 years of LISP

It is difficult to find an exact date for LISP’s birthday. It wasn’t so much born in an instant as it was gradually dragged out of the primordial slime during the heady days of late 50s computer research. What is known is that John McCarthy, LISP’s “father”, published a report in October 1958 about his new programming language aimed at providing artificial intelligence capabilities on the IBM 704 mainframe computer. That report, one of a series, was the first one to use the name LISP.

OOPSLA, a major annual conference on object-oriented programming, has decided to celebrate … Full post

How complete are most new AutoCAD features?

You may have noticed the poll on the right asking “How well cooked is the average major new AutoCAD feature these days?” Despite the rather frivolous nature of the question and choices, there is a serious side to the question so please let me know what you think.

Note that this doesn’t address the question of how well cooked new features should be, just how well cooked they are. There’s an argument that can be made in support of releasing features before they are honed to perfection, and I will be covering that issue in later posts.

Slight improvement in discussion group search

While almost all of the problems with the Autodesk discussion groups remain, there are some signs of movement in one area at least. The search facility, which until recently refused to find anything from before the update, now finds some earlier posts.

It would appear that some kind of search index is very slowly being built, but it’s a long way short of being finished. For example, if I do the standard default search for “autocad” in all the AutoCAD groups, there are 83 found in the last 90 days. This seems plausible, but I don’t trust it. Changing the time option … Full post

AutoCAD performance and productivity

I have closed the performance and productivity polls as described in my posts here and here, and the results can be seen in the Polls Archive. As with most of the other polls I’ve run here, the distribution of votes has not changed greatly after the first few days.

It is clear from the very different voting patterns in the two polls that blog nauseam readers are smart enough understand the difference between the two questions. The performance poll has a very clear skew to the “slower” side. This supports the empirical evidence I’ve seen elsewhere that people perceive AutoCAD as getting … Full post

The John Walker interview, and other observations

I have been thoroughly enjoying Kean Walmsley’s interview of Autodesk co-founder John Walker, which he has now finished. Kean’s link to part 4 is currently broken (edit: now fixed) and that broken link has been picked up by others (edit: also fixed in Between The Lines), so here are the correct links: Part 1, Part 2, Part 3 and Part 4.

One of the best things about the interview is that it contains some frank criticism of Autodesk (and Microsoft, for that matter). On an Autodesk blog. Think about that. OK, it may be … Full post

Here’s a couple I didn’t mention earlier

The Autodesk discussion group editor inserts spaces into URLs longer than a certain size (about 70 characters, it seems). It will insert spaces in one place for the URL that it says is displayed on the screen, in another place for the URL that’s actually invoked when clicked, and sometimes in even more places on the URL that really is displayed on the screen. Sometimes the space appears as a space and sometimes it appears as %20.

The editor will cunningly allow you to apparently fix up these errors in the places they occur, and then the fun-loving little sprite … Full post