Comments on: The Autodesk discussion groups are awful http://www.blog.cadnauseam.com/2008/10/21/the-autodesk-discussion-groups-are-awful/ Mostly AutoCAD discussion, but also music, image manipulation and video Fri, 10 Feb 2012 01:13:36 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Barrett Boyd http://www.blog.cadnauseam.com/2008/10/21/the-autodesk-discussion-groups-are-awful/#comment-3517 Barrett Boyd Thu, 26 Mar 2009 13:38:32 +0000 http://www.blog.cadnauseam.com/?p=263#comment-3517 I'm a lab coordinator with a large substantial monetary account with an Autodesk reseller .. here in Kansas City. I'm "Old School" when it comes to security of software piracy, here at Johnson County Community College. I have strong reason to believe that someone has "hijacked" our institutions registration codes for our account. There is an inventory in place locally. We maintain and keep track of all systems registered with our ACES package Suite. Mysteriously, I recieve several activation codes periodically...un-requested by anyone from my account to Autodesk Codes Registraion. Immediately report/query to Autodesk Codes registration reveals/recieves some very pointed and negative feedback from them. It is strongly felt the feedback recieved is business-like reprimand, "be silent and take what we give you, we know what we are doing". Autodesk used to be maintained by bonified Americans in Research and Developement, what ever happened to the americans that used to work there in these positions? Suggestion: When Autodesk uses personnel from foreign countries to operate in thier Codes and registration areas... and probaly eleswhere, there needs to be some governing body that is purely English-based and bias accountable for the needs of the English-based customers it provides support for. Its like a hamburger joint, full of illegal aliens that virtually throws the food accross the counter at its customers while the English manager is unaware of the activity. What ever happened to the original values of Autodesk designers that have now retired and left the company in the hands of young vibrant juveniles that seem like they know nothing about engineering except for how to program software to perform from thier point of view and at times very inefficient. I’m a lab coordinator with a large substantial monetary account with an Autodesk reseller .. here in Kansas City.

I’m “Old School” when it comes to security of software piracy, here at Johnson County Community College.

I have strong reason to believe that someone has “hijacked” our institutions registration codes for our account.

There is an inventory in place locally. We maintain and keep track of all systems registered with our ACES package Suite. Mysteriously, I recieve several activation codes periodically…un-requested by anyone from my account to Autodesk Codes Registraion.

Immediately report/query to Autodesk Codes registration reveals/recieves some very pointed and negative feedback from them. It is strongly felt the feedback recieved is business-like reprimand, “be silent and take what we give you, we know what we are doing”.

Autodesk used to be maintained by bonified Americans in Research and Developement, what ever happened to the americans that used to work there in these positions?

Suggestion:

When Autodesk uses personnel from foreign countries to operate in thier Codes and registration areas… and probaly eleswhere, there needs to be some governing body that is purely English-based and bias accountable for the needs of the English-based customers it provides support for.

Its like a hamburger joint, full of illegal aliens that virtually throws the food accross the counter at its customers while the English manager is unaware of the activity.

What ever happened to the original values of Autodesk
designers that have now retired and left the company in the hands of young vibrant juveniles that seem like they know nothing about engineering except for how to program software to perform from thier point of view and at times very inefficient.

]]> By: Chris http://www.blog.cadnauseam.com/2008/10/21/the-autodesk-discussion-groups-are-awful/#comment-2436 Chris Thu, 13 Nov 2008 21:41:03 +0000 http://www.blog.cadnauseam.com/?p=263#comment-2436 I would agree with you 100% except for one small exception. I was part of a group that was asked by AutoDesk what features I would like on the new support site. I was not given the opportunity to actually see the site or anything like that prior to release, but there was a group of people that were asked what features they would like to see. So, one of your points was that they didn't ask for feedback, when in reality they did ask for it. Albeit, it would have been nice to test it before they released it because the site is now a complete wreck. I would agree with you 100% except for one small exception. I was part of a group that was asked by AutoDesk what features I would like on the new support site. I was not given the opportunity to actually see the site or anything like that prior to release, but there was a group of people that were asked what features they would like to see. So, one of your points was that they didn’t ask for feedback, when in reality they did ask for it. Albeit, it would have been nice to test it before they released it because the site is now a complete wreck.

]]> By: R.K. McSwain http://www.blog.cadnauseam.com/2008/10/21/the-autodesk-discussion-groups-are-awful/#comment-2282 R.K. McSwain Tue, 21 Oct 2008 13:04:57 +0000 http://www.blog.cadnauseam.com/?p=263#comment-2282 A company with $1 billion in the bank should be able to farm out tasks like the web update and newsgroup 'improvements', to a firm who knows how to do such things. A company with $1 billion in the bank should be able to farm out tasks like the web update and newsgroup ‘improvements’, to a firm who knows how to do such things.

]]>