Day: <span>October 22, 2008</span>

Customer service – filling a hole

Two weekends ago, I bought a cheap plastic outdoor table and chair set from Clark Rubber. It came complete with an umbrella hole for which I have no need, but I didn’t particularly mind. I was just pleased to find something that was made locally rather than in China. A week later, I decided to buy another set just like it. When I got the new one home, I noticed it came with a blank to fill in the umbrella hole. It is likely that the first blank went missing when they removed the table from its box, at my …