The three Fs of customer service

I had another interesting customer service experience at the weekend. We had booked an electrician well in advance to service our air conditioner and change a bunch of light fittings. He was due at 9:30 on Saturday morning. At 9:00 I went round making sure everything was ready for him and sat down with [...]

Autodesk University 2008 two-for-one offer

Although Autodesk University registrations passed 7000 a while ago, the financial crisis is likely to have slowed registrations considerably, so it’s not a huge shock to see Autodesk trying to ramp things up with a special offer. If you’re one of the first hundred registrants on November 5, you can register somebody else for [...]

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