Day: <span>October 29, 2008</span>

The three Fs of customer service

I had another interesting customer service experience at the weekend. We had booked an electrician well in advance to service our air conditioner and change a bunch of light fittings. He was due at 9:30 on Saturday morning. At 9:00 I went round making sure everything was ready for him and sat down with a book while I waited. At 10:15, there was no sign of him so I rang him to see what was happening. He said he had been having weather troubles on the first couple of jobs that morning (it had been sprinkling with rain a little) …

Autodesk University 2008 two-for-one offer

Although Autodesk University registrations passed 7000 a while ago, the financial crisis is likely to have slowed registrations considerably, so it’s not a huge shock to see Autodesk trying to ramp things up with a special offer. If you’re one of the first hundred registrants on November 5, you can register somebody else for free. If you’re late for that, you can register a second person for US$595. “For a limited time only!” Sorry, no bonus steak knives. Providing special offers is a tricky one. For the people who can take advantage of this offer, it’s great. Those who have …