Comments on: What a crock!

By: R. Paul Waddington

R. Paul Waddington — Thu, 20 Nov 2008 22:43:04 +0000

Thanks Steve, it good to see they did and that you are happy with the response and outcome.

By: Steve Johnson

Steve Johnson — Thu, 20 Nov 2008 02:26:18 +0000

Paul, given the difference in time zones I don’t expect Autodesk USA people to call me. Email is probably best for both parties. And yes, it did take some guts; I can understand it if some Autodesk people are nervous about approaching me. They shouldn’t be; no Adeskers have yet lost any limbs as a result of contacting me.

That said, I did receive a reasonably prompt phone call from India in response to my top-priority Subscription support call. It didn’t actually fix anything, but it was at least a phone call from Autodesk on this subject.

I’ve also received two very lengthy phone calls from an Autodesk person over the past couple of days, at a time that was convenient to me and at Autodesk’s expense. The content of the calls must remain private and the caller will remain nameless, but I’ll say this. Although this particular problem wasn’t the main reason for the calls, it was mentioned. There was a very frank and honest exchange of views; a clearing of the air. The calls resulted in enhanced mutual understanding. This is A Good Thing for all concerned.

So, I have to say I have no complaints at all about not receiving a phone call from Autodesk.

By: Steve Johnson

Steve Johnson — Thu, 20 Nov 2008 01:45:25 +0000

R.K. – Thanks, I think it’s now fixed.

By: R. Paul Waddington

R. Paul Waddington — Wed, 19 Nov 2008 21:20:28 +0000

Steve: “an Autodesk person kindly emailed me (which must have taken significant intestinal fortitude)”

No ‘intestinal fortitude’ required to email; if they had any ‘guts’ a ‘person’ would have rung and spoken with you!

By: R.K. McSwain

R.K. McSwain — Wed, 19 Nov 2008 13:28:33 +0000

The subject is [Re: ---> "This question is not answered. Helpful answers available: 2. Correct answers available: 1"] – I’m not sure when I clicked on the message to download it, but it’s been in the list of messages like that since it was posted (11/18/2008 7:21 PM)

By: Steve Johnson

Steve Johnson — Tue, 18 Nov 2008 13:26:47 +0000

R.K. – Thanks, was this in a message you downloaded in the last 12 hours or so?

By: R.K. McSwain

R.K. McSwain — Tue, 18 Nov 2008 13:16:43 +0000

Steve, FYI – I have seen at least one of your posts on the newsreader side that shows your full work email address instead of just your username.

By: R. Paul Waddington

R. Paul Waddington — Mon, 17 Nov 2008 22:03:07 +0000

Hi Steve,

It is good that you bring these issues to the attention of others in your blog and thank you, however can I make the suggestion, if it has not already been done, that you write these posting addressing directly Carl Bass, he is the MAN at the helm…………. and I am sure he will get your problems fixed in the same manner he has mine

As a point of interest; ‘somebody’ with access to Autodesk’s My Portal published comments about me in the login area and when I brought it to Autodesk attention their reaction was to remove my access completely (probably the same guy covering his tracks) and it has never been restored – the price of criticism.

More importantly, Ralph asked the question, “Would you trust your CAD data to such an environment”. The facts of the matter are that every Autodesk customer using software with CIP capability has allowed Autodesk to load Trojan software onto their systems – without permission – and if they have also allowed it to send data back they have entrusted their entire design system(s) and data to the same company you are having these issues with!

To answer Ralph questions the answer is a resounding, NO, never entrust your CADD data to this company!