Autodesk Subscription support – how is it?

I’d like to hear your experiences with the support that is part of the Autodesk Subscription package. My own experiences have been mixed, but I’d like to hear from you rather than push any particular barrow. Have you used it? Good, bad, indifferent, all of the above? Is it timely, efficient, knowledgeable, clearly communicated?

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Polls

Should Autodesk provide a CHM version of its AutoCAD 2013 Help?

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How good is Autodesk at the Internet?

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What are the chances of you using a public Cloud-based application as your primary CAD software in 5 years?

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What is your relationship to Autodesk?

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