Day: <span>April 14, 2010</span>

Day: April 14, 2010

AutoCAD, AutoCAD 2011, Autodesk, Customer Service, Fail, Other Sites, Rant, Video, Web Stuff

Autodesk Knowledge Base – who thought this was a good idea?

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This evening, I needed to know exactly which operating systems were supported by all AutoCAD releases from 2004 to 2011 inclusive. I have a pretty good idea, but I needed to confirm that my mental picture is completely correct. So I hopped over to the Autodesk Knowledge Base and entered “system requirements” in the search engine. Only one of the first 50 results was relevant, and that was for AutoCAD 2011. So I clicked on that. Did I get an easily digestible list of system requirements, including a list of exactly which operating systems were supported by AutoCAD 2011? No, …

Autodesk, Comments, Customer Service, Subscription

What would you ask Autodesk about Subscription and upgrades?

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My post on Autodesk’s new upgrade pricing regime attracted a fair amount of comment, much of it critical of Autodesk. So, let’s follow this up. Let’s say, just hypothetically, that you had an Autodesk high-up in front of you who was willing to answer questions about Subscription and upgrade policy. What would you ask? Please add a comment here with your question. If you want to do so privately, use the Contact link at the top of the page. I would ask that you keep your question civil, relevant and reasonably concise. Other than that, anything goes, so let’s have …