Day: <span>May 7, 2010</span>

Not a topic to be debated publicly

Over on the oft-entertaining Deelip.com, there was an interesting comment made by Autodesk’s Scott Sheppard. After going back and forth a few times over Autodesk’s then-failure to allow Indian customers legal access to certain free Autodesk software downloads, Scott said this: I defer to Autodesk Legal on these matters which is where I get my guidance. This is not a topic to be debated publicly. As one of our most active Labs participants, I was just sharing some information with you and your readers. On the face of it, Scott’s “not a topic to be debated publicly” comment seems pretty silly. …

Filling the holes in Autodesk’s CHM Help stopgap

It was good to see Autodesk react to criticism of AutoCAD 2011’s browser-based Help with an acknowledgement of the problems and an attempt to provide a workaround by making a zip file of CHM files available for download. That’s much better than ignoring people’s concerns, denying the validity of those concerns or shooting the messenger, which has been known to happen in the past. However, there are some holes in the workaround, only some of which can be filled. Under 64-bit Windows 7, the Search pane is blank, as it is in the CHM Help for earlier releases on that platform. This …

Had any problems with this site lately?

A couple of days ago, my web hosting server was down. This is pretty unusual with the hosting company I use, but these things can happen to the best from time to time. This site was up again after a couple of hours, during which I received the excellent customer service that is par for the course at Saratoga Hosting. It’s when things go wrong you really learn how good a company’s customer service is. Saratoga’s customer service is the best I have seen from any company in any field, ever. I have had one person email me to let …