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I will be airing my own views on the Autodesk discussion group changes in a future post. In the meantime, I have collected some reactions from other users. For the record, there has been only a little censorship in this area. Here are some of the comments that made it through unhindered: I’ve given it a fair shake [...]  30 June 2010, 12:36 pm |  Leave a comment | Tags: Discussion groups, Fail, User Interface, User Reaction | Category: Autodesk, Customer Service, Fail, Rant, Web Stuff Annoyed by telemarketers? Too polite to abuse them or just hang up? Can’t be bothered wasting their time in person? Then you need AstyCrapper. If you’re using the open-source Asterisk PBX, it will crap on for ages on your behalf. It works by detecting responses from the telemarketer and silence gaps and responding with [...] 29 June 2010, 1:32 pm |  2 comments | Tags: Fun, Linux, Open source, Telemarketing, Win | Category: Customer Service, Fun, Linux, Win After an interminable delay and a complete absence of information from Autodesk (no, “contact your reseller” doesn’t count, especially when they don’t know anything either), it seems Raster Design 2011 is going to be released on 20 July. If that’s correct, those of you who use, say, image formats not directly supported by AutoCAD [...] 28 June 2010, 6:34 pm | Leave a comment | Tags: 12-Month Release Cycle, Delay, Raster Design, Release date | Category: Announcement, AutoCAD, AutoCAD 2011, Customer Service, Fail, Rant, Raster Design, Subscription Here’s an announcement from the AutoCAD Product Design & User Experience Team: AutoCAD User Research Study: “AutoCAD Groups”(AutoCAD Group command) AutoCAD Product Design & User Experience Team is looking for your input regarding the AutoCAD GROUP command usage. The GROUP command (Object Grouping Dialog) in AutoCAD allows creating a selection set of objects called [...] Autodesk is looking for participants to help validate potential future AutoCAD viewport enhancements in online sessions. http://www.surveymonkey.com/s/ViewportStudy As always, I encourage your participation in such feedback mechanisms. On 4 June 2010, Autodesk turned off NNTP access to its discussion groups as part of the process of updating its software to use a different engine (the new one is from Lithium – here are its own forums). I am preparing a large post about what I think of the new web interface, [...] 11 June 2010, 12:00 pm | 10 comments | Tags: Autodesk, Discussion groups, Newsgroups, Polls | Category: Autodesk, Comments, Customer Service, Polls, Web Stuff |
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Censorship on the Autodesk discussion groups
The Autodesk discussion groups have quite a few problems at the moment, which I will discuss at length in future. One unnecessary problem that has been added to the mix is censorship. Having praised Autodesk in the past for allowing discussion to go unhindered, it’s only fair to slam heavy-handed moderation when I see [...]