Autodesk discussion group changes – user reaction

I will be airing my own views on the Autodesk discussion group changes in a future post. In the meantime, I have collected some reactions from other users. For the record, there has been only a little censorship in this area. Here are some of the comments that made it through unhindered: I’ve given it a fair shake and it’s just as bad as I imagined Goodbye, people. It was nice while it lasted it sucks it doesn’t look like you have any intention to meet the expectations of these people not [as] much traffic as there was before the change.  I hope things improve I’m sure you’ve noticed the sourness many folks are having with this interface What a f’in f-up This is so aggravating that I am resorting to posting questions that may have already been answered vs. trying to find them via the search tool Very annoying We use NNTP because it’s easy and fast, and better very slow, compared to “other” html forums This was hyped as a “state-of-art web experience”. It is clearly not Extremely slow compared to the previous web forum we are screwed with this interface This is like having your high performance vehicle (NNTP) stolen and having to take the bus to get to your destination 4 days later, still sucks Still very slow, cumbersome, difficult to track and navigate, unintuitive It took me literally 30 seconds to get that smiley to insert I really was expecting something better I see too many people who may not be around anymore. In most cases their expertise far outweighs any improvements to the forums Welcome to the new and improved Autodesk forum brought to you by high school students near you You keep using that word [“upgrade”]. I do not think it means what you think it means…

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Automated anti-telemarketer script – brilliant!

Annoyed by telemarketers? Too polite to abuse them or just hang up? Can’t be bothered wasting their time in person? Then you need AstyCrapper. If you’re using the open-source Asterisk PBX, it will crap on for ages on your behalf. It works by detecting responses from the telemarketer and silence gaps and responding with a series of recorded samples. It’s pretty convincing! OK, maybe that doesn’t apply to you, but you can still have a good laugh at the example calls.

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Raster Design 2011 due out on 20 July?

After an interminable delay and a complete absence of information from Autodesk (no, “contact your reseller” doesn’t count, especially when they don’t know anything either), it seems Raster Design 2011 is going to be released on 20 July. If that’s correct, those of you who use, say, image formats not directly supported by AutoCAD (e.g. ECW, MrSID) are finally going to be able to start using AutoCAD 2011, “only” 117 days after its release. Don’t worry, I’m sure Autodesk will be refunding 1/3 of this year’s Subscription fees for both products. (Yes, that’s a joke). I only hope the delay has given Autodesk enough time to fully fix the network/standalone SNAFU that blighted the Raster Design 2010 release. It’s still broken for users of network AutoCAD 2010 (or related vertical) and standalone Raster Design 2010. As there appears to be nothing new in the product except Windows 7 and 2011 support, and 2011 support should have been very easy to add, what else could Autodesk have spent all this time doing? Unless it’s related to this law suit? While this unannounced delay isn’t much of an advertisement for the 12-month release cycle, it does indicate the need to keep the release dates for AutoCAD and its related products closely aligned, regardless of the cycle length. Disclaimer: it should go without saying, but just in case anyone’s wondering, none of the content of this post is based on privileged information. My source is this document (181 KB PDF), mentioned in this thread.

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Censorship on the Autodesk discussion groups

The Autodesk discussion groups have quite a few problems at the moment, which I will discuss at length in future. One unnecessary problem that has been added to the mix is censorship. Having praised Autodesk in the past for allowing discussion to go unhindered, it’s only fair to slam heavy-handed moderation when I see it. Before I get started, let me just say that Autodesk is entitled to moderate its discussion groups as it sees fit. The forum belongs to Autodesk and it can do what it likes with it. But just because Autodesk can censor its forums, that doesn’t mean it’s always a good idea to do so. Neither does that it mean that Autodesk is immune to public criticism of that censorship. There is no First Amendment obligation on Autodesk, but there are many other places that censored viewpoints can be repeated. Here, for example. In this particular case, a section was deleted from a reply I made in a thread about the educational plot stamp. In that section, I mentioned that the educational plot stamp is very easy to remove with an everyday AutoCAD command. I didn’t name that command or give any details of how to use it to remove the stamp. Now I understand that Autodesk gets the twitches when people discuss circumvention of its educational stamp “virus”, but I didn’t mention anything that isn’t already public knowledge. I discussed this issue at length in Cadalyst some five years ago, again without giving away the details. If you really want to know the details, please don’t ask me because I won’t reply. Google it, it’s out there. You probably don’t even need to do that. It’s a pretty obvious thing to attempt. It was, in fact, the very first thing I tried when I first…

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More Autodesk research – Groups

Here’s an announcement from the AutoCAD Product Design & User Experience Team: AutoCAD User Research Study: “AutoCAD Groups”(AutoCAD Group command) AutoCAD Product Design & User Experience Team is looking for your input regarding the AutoCAD GROUP command usage. The GROUP command (Object Grouping Dialog) in AutoCAD allows creating a selection set of objects called a group. When an object belongs to a group, if any object in the group is selected, all the objects in the group are selected. Groups can be named or unnamed. Groups can be ungrouped/(exploded), which removes the relationship between the objects in the group. Autodesk wants to better understand how you use Groups so we can improve the feature. http://www.surveymonkey.com/s/AutoCAD_GroupCommand Go to it, people. It’s good to see some attention being given to some long-neglected parts of AutoCAD. What next, LISP?

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Autodesk discussion group update – what do you think?

On 4 June 2010, Autodesk turned off NNTP access to its discussion groups as part of the process of updating its software to use a different engine (the new one is from Lithium – here are its own forums). I am preparing a large post about what I think of the new web interface, but for now let’s hear from you on that subject. Please vote in the poll on the right, and add your comments once you’ve had a chance to put the “state-of-the-art web experience Autodesk customers have come to expect” through its paces. In related news, I have now closed the short-lived poll about the end of NNTP access to these groups. The results were: Should Autodesk shut down NNTP access to its discussion groups? Yes (8.8%, 5 Votes) No (59.6%, 34 Votes) Don’t care (31.6%, 18 Votes) Total Voters: 57 This is a small sample and must have some self-selection bias, in that those who cared about this move were more likely to read my post on the subject and vote about it. I attempted to temper this by including a “Don’t care” option, but some bias is still bound to be there. There is also likely to be some bias in the opposite direction, because people are less inclined to bother voting to try to fight a decision that had clearly already been set in concrete and which was never going to change. That said, it does seem remarkable that only 5 people could be found who supported Autodesk’s decision to drop NNTP access. According to my long-running What is your relationship to Autodesk? poll, There are at least 25 (claimed) Autodesk employees who are active enough on this blog to respond to its polls! Without wishing to compromise the private nature of my polls,…

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