In AutoCAD 2011, Autodesk introduced on-line Help. It was badly done and poorly received. It was slow and generally awful to use, and so obviously inferior to the generally well-crafted old CHM-based system in so many ways, that there were squeals of joy when somebody discovered that one of the AutoCAD-based vertical products hadn’t [...]
 29 March 2012, 1:34 pm |  25 comments | Tags: Documentation, Help | Category: AutoCAD, AutoCAD 2010, AutoCAD 2013, Autodesk, Cloud, Customer Service, Fail, Rant, Web Stuff This year, Autodesk appears to have finally got its act together in terms of making software downloads and serial numbers available to Subscription customers quickly after the AutoCAD release. For me at least, the serial numbers and downloads were available as soon as I looked for them, so Autodesk deserves praise for improving matters [...] 28 March 2012, 12:54 pm | 3 comments | Tags: Akamai, Download | Category: AutoCAD, AutoCAD 2013, Autodesk, Subscription, Tip, Web Stuff It’s AutoCAD new release time again and many of you will want to get hold of the trial software, or download the production software from the trial site rather than the Subscription site for performance or other reasons (the resultant downloads are identical). As in previous years, Autodesk is heavily pushing the use of [...] 28 March 2012, 9:23 am | 18 comments | Tags: Akamai, Download | Category: AutoCAD, AutoCAD 2013, Autodesk, Customer Service, Fail, Rant, Spin, Tip, Web Stuff |
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