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I’ve made the point before that while Cloud proponents like Autodesk have been happy to talk big on the potential benefits, they have been conspicuously (suspiciously?) silent on the legitimate concerns their customers have raised. The best responses you have been likely to see regarding such concerns can best be characterised as “glossing over”. [...]  30 May 2012, 5:28 pm |  18 comments | Tags: Autodesk, Autodesk 360, Cloud | Category: Autodesk, Cloud, Legal, Spin, Web Stuff A blog post from BIM person Gregory Arkin contains a number of confidently-made statements about what Autodesk intends to do with its upgrade and Subscription pricing model. If the information is correct, the news is all bad for customers. The prices for both upgrade and Subscription are getting jacked up substantially. In fact, for [...] 10 May 2012, 11:28 am | 25 comments | Tags: Pricing, Upgrades | Category: AutoCAD, Autodesk, Other Autodesk Products, Subscription, Thoughts I’ve added a poll asking this question over on the right. I would like to see this done as soon as possible as a courtesy for those customers who find the current AutoCAD 2013 Help system inadequate. If you agree, vote Yes. If you disagree (for example, you think Autodesk should instead concentrate on [...] 7 May 2012, 10:00 am | 6 comments | Tags: CHM, Documentation, Help | Category: AutoCAD, AutoCAD 2013, Autodesk, Customer Service, Polls In an email to Subscription customers, Autodesk made several announcements about its Autodesk 360 Cloud services. Subscription users now get 25 GB per seat of Cloud storage, up from 3 GB. Non-Subscription users who create an Autodesk 360 account get 3 GB. The intent here, as with the trebling of upgrade costs, is to get [...] 4 May 2012, 12:25 pm | 4 comments | Tags: Cloud, Subscription | Category: AutoCAD, Autodesk, Cloud, Other Autodesk Products, Subscription, Web Stuff I have closed the polls asking if you trusted various companies to do the right thing by their customers. Here is a summary of the results, showing the percentage of “Yes” votes for each company. The most trusted company is at the top, the least trusted is at the bottom. Honda 69% Amazon 65% [...] |
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