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AutoCAD 2013 Service Pack 1 – Now you see it, now you don’t

Posted By Steve Johnson On 27 August 2012 @ 12:34 pm In AutoCAD,AutoCAD 2013,Cloud,Fail,Subscription,Thoughts | 22 Comments

Last week, Autodesk released Service Pack 1 for AutoCAD 2013 [1], and then removed it a few days later.

Service Pack 1 for AutoCAD 2013 has been temporarily removed due to a newly discovered fatal error. The AutoCAD team is actively working on resolving this and a new service pack will be posted here as soon as it is available.

This is the sort of thing that Beta testing is supposed to prevent, but in this case it obviously didn’t. Somebody in a position of influence at Autodesk needs to investigate whether this is just a freak one-off, or if there is some systemic weakness within the Beta testing program.

One of the supposed benefits of Cloud software is that there are no updates for users to worry about. It’s all taken care of on the vendor’s server and you’re always using the most up to date version. OK, now fast forward five years and imagine how this scenario would have panned out if AutoCAD was a SaaS product.

You come in one morning to find your AutoCAD keeps crashing, or worse, corrupting your files. It keeps doing this for several days until Autodesk is convinced that the problem lies at its end and reverts the changes on its server while it works out how to fix it. In the meantime, there’s nothing you can do to keep your business running except use one of those old-fashioned copies of AutoCAD you have lying around the place. Except your Subscription agreement only allows you to go back 3 releases. Autodesk no longer supports the release you happen to have handy, and won’t allow the software to be activated. You don’t have a 30-day window because you once evaluated that release on your PC and your 30 days are well and truly gone. Oh, and the file format of the drawings you have been using lately has changed several times and the old release won’t open them anyway.

Why would anyone want to put their business in this position?

Edit: A couple of weeks later, Autodesk released AutoCAD 2013 Service Pack 1.1 to resolve the problem.


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URLs in this post:

[1] Service Pack 1 for AutoCAD 2013: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=20327837&linkID=9240618

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