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August 2012: Autodesk increases profits, but not as much as expected, and gets rid of 500 people. This sort of thing has happened before, resulting in the loss of good, skilled people, some with many years of priceless and irreplacable experience. September 2012: Autodesk goes on a recruiting drive. So, if you want to [...] In a recent post on Between the Lines, Shaan passed on the following response from the AutoCAD Team: There has been some recent discussions about the built-in help system in AutoCAD 2013, both positive and some criticism. As our longtime users know, AutoCAD help has been through many evolutions. We are particularly proud of [...]  20 September 2012, 5:00 pm |  5 comments | Tags: Cloud, Documentation, Help, Navisworks, Shaan Hurley | Category: AutoCAD, AutoCAD 2013, Autodesk, Bug, Cloud, Customer Service, Fail, Other Autodesk Products, Other Blogs, Rant, Spin, Thoughts, Tip, Web Stuff Following my comments on The Hitchhiker’s Guide to AutoCAD, Autodesk’s Dieter Schlapfer has sought to explain the reasoning behind it. Here’s what he has to say: As mentioned previously, The Hitchhiker’s Guide to AutoCAD is designed for occasional AutoCAD users and those coming back from their initial training. These are people who just need [...] 14 September 2012, 9:39 am | 45 comments | Tags: Dieter Schlaepfer, Documentation, Feedback, Help | Category: AutoCAD, AutoCAD 2013, Comments Some months ago, I gave Autodesk several damn good (and thoroughly well-deserved) thrashings over its hopelessly inadequate AutoCAD 2013 Help system. When Autodesk’s Dieter Schlaepfer responded and asked for feedback, he sure got it. There are 142 comments on that one post to date, most of them leaving nobody under any illusions about how [...] 12 September 2012, 9:57 pm | 18 comments | Tags: Dieter Schlaepfer, Feedback, Help | Category: AutoCAD, AutoCAD 2013, Cloud, Comments, Customer Service, Development, Thoughts, Win |
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I was wrong about AutoCAD 2013 Help, it still sucks
In my effusive welcome of AutoCAD 2013′s updated Help system, I wondered if I had been shocked into missing some glaring problem. Unfortunately, that’s exactly what happened. In my enthusiasm, I managed to totally miss the fact that the new system has not been introduced for offline users.
If you use the new system, [...]