August 2012: Autodesk increases profits, but not as much as expected, and gets rid of 500 people. This sort of thing has happened before, resulting in the loss of good, skilled people, some with many years of priceless and irreplacable experience.
In a recent post on Between the Lines, Shaan passed on the following response from the AutoCAD Team:
There has been some recent discussions about the built-in help system in AutoCAD 2013, both positive and some criticism. As our longtime users know, AutoCAD help has been through many evolutions.
We are particularly proud of the new AutoCAD 2013 online learning environment we recently released (AutoCAD Online Help Mid-Year Updates.) This update addressed several user requested fixes and changes, and we will continue to take our direction from our user’s feedback.
We do recognize that the online learning environment … Full post →
In my effusive welcome of AutoCAD 2013’s updated Help system, I wondered if I had been shocked into missing some glaring problem. Unfortunately, that’s exactly what happened. In my enthusiasm, I managed to totally miss the fact that the new system has not been introduced for offline users.
If you use the new system, there’s a link on the front page to the offline files. I got as far as downloading and installing what I thought was the offline version of the new system and discovered that it didn’t want to install because the old one … Full post →
Following my comments on The Hitchhiker’s Guide to AutoCAD, Autodesk’s Dieter Schlapfer has sought to explain the reasoning behind it. Here’s what he has to say:
As mentioned previously, The Hitchhiker’s Guide to AutoCAD is designed for occasional AutoCAD users and those coming back from their initial training. These are people who just need a base level of knowledge in 2D AutoCAD to get things done, and who don’t necessarily want to become experts. To make future versions more effective, I really want to get some input on the 42 AutoCAD commands, and any descriptions or illustrations that are not … Full post →
Some months ago, I gave Autodesk severaldamngood (and thoroughly well-deserved) thrashings over its hopelessly inadequate AutoCAD 2013 Help system. When Autodesk’s Dieter Schlaepfer responded and asked for feedback, he sure got it. There are 142 comments on that one post to date, most of them leaving nobody under any illusions about how short of the mark the new system was.