My poll on this subject is still running (see right), but so far about 2/3 of respondents rate AutoCAD 2011′s new browser-based Help system as 0, 1 or 2 stars out of 5 (total fail, very poor or poor). Frankly, I’m surprised it’s doing as well as that. Have a look at this discussion [...]
 23 April 2010, 3:48 pm |  9 comments | Tags: 12-Month Release Cycle, AutoCAD, AutoCAD 2011, Cluelessness, Comments, Fail, Help, Newsgroups, Rant | Category: AutoCAD, AutoCAD 2011, Cloud, Comments, Fail, Rant, Web Stuff Credit where credit is due. Following my rant about the uselessness of using a 16-minute YouTube video as the AutoCAD 2011 system requirements resource, the relevant people at Autodesk quickly fixed it and let me know. Now we just need the other releases covered and we’ll be all set. Autodesk is still officially supporting [...] 16 April 2010, 1:46 pm |  One comment | Tags: Communication, Documentation, Feedback, Knowledge Base, Positive feedback, Rant, Win | Category: AutoCAD 2011, Autodesk, Customer Service, Web Stuff, Win This evening, I needed to know exactly which operating systems were supported by all AutoCAD releases from 2004 to 2011 inclusive. I have a pretty good idea, but I needed to confirm that my mental picture is completely correct. So I hopped over to the Autodesk Knowledge Base and entered “system requirements” in the [...] 14 April 2010, 10:35 pm | 7 comments | Tags: Documentation, Fail, Knowledge Base, Rant | Category: AutoCAD, AutoCAD 2011, Autodesk, Customer Service, Fail, Other Sites, Rant, Video, Web Stuff Despite it being A Bad Idea, it look like Autodesk is going ahead with making some kind of OS X variant of AutoCAD, as has been hinted at for a while now. Owen Wengerd has pointed out a few dead giveaways in the AutoCAD API. Another giveaway is the move to the browser-based Help [...] 13 April 2010, 2:55 pm | 5 comments | Tags: API, AutoCAD, AutoCAD 2011, AutoCAD for Mac, Owen Wengerd | Category: Apple, AutoCAD, AutoCAD 2011, Other Blogs In a shock move, Autodesk’s general design product for this year was named AutoCAD 2011. I thought AutoCAD Banana or Generic CADD 7 stood a chance, but it was not to be. Maybe next year? Over on the right is a poll to allow you to choose who of the 14 entrants wins the [...] 29 March 2010, 9:07 pm | Leave a comment | Tags: AutoCAD 2011, Competition, Polls | Category: Announcement, AutoCAD 2011, Polls With all this talk of clouds in the air, it is interesting to note that Autodesk has moved AutoCAD’s Help system to a browser-based format, with online access as the default. So, how has Autodesk done with this first dipping of its toes into the cloudy waters with its primary mainstream product? I’ve already [...] 28 March 2010, 9:20 am | 15 comments | Tags: AutoCAD, AutoCAD 2011, Comments, Help, Performance, Polls, User Interface, User Reaction | Category: AutoCAD, AutoCAD 2011, Cloud, Comments, Performance, Polls According to David Cohn, at yesterday’s blogger event in San Fransisco prior to the 2011 launch, Autodesk provided the following figures: 76,000 man hours spent on Q/A of the new release 6,000 total code reviews of new release 2,000 commands tested 4,600 Beta customers involved in AutoCAD 2011 1.4M lines of old code were [...] 26 March 2010, 5:41 pm | 2 comments | Tags: AutoCAD 2011, Blogging, Navel Gazing, Other Blogs, Uncritical thinking | Category: AutoCAD 2011, Autodesk, Fail, Navel Gazing, Other Blogs, Spin, Thoughts No, I haven’t written a post containing a summary of AutoCAD 2011 features. I won’t be doing so, either. Instead, I’ll just point you at R.K. McSwain’s excellent AutoCAD 2011 in 3 minutes post on his CAD Panacea blog. I won’t be ignoring the new release; I will be covering selected AutoCAD 2011 features [...] 26 March 2010, 1:07 pm | 3 comments | Tags: AutoCAD 2011, CAD Blogs, CAD Panacea, Other Blogs | Category: AutoCAD 2011, Other Blogs Apparently, AutoCAD 2011 has been available for download for the best part of a day. Here’s my experience so far. As a Subscription customer, I can see a bright new Get Your Upgrade button, and if I click on that I get an AutoCAD 2011 English link to click on. So far so good. [...] 26 March 2010, 11:04 am | 19 comments | Tags: AutoCAD 2011, Download, Subscription | Category: AutoCAD 2011, Subscription Easily the most popular post on this blog, in terms of both hits and comments, is AutoCAD 2009 – Putting things back to “normal”. Not too far behind it is AutoCAD 2010 – Putting things back to “normal”. Apparently, lots of people find these posts useful, so here’s an updated version for the latest [...] 25 March 2010, 9:17 pm | 125 comments | Tags: AutoCAD 2011, Tip, User Interface | Category: AutoCAD, AutoCAD 2011, Customisation, Nostalgia, Tip My name the product competition has only a short time left to run, so please enter soon if you want to be in the running. With only 12 entries so far, new entrants still have a pretty decent chance of winning. 24 March 2010, 2:06 pm | Leave a comment | Tags: AutoCAD 2011, Competition, Metal, Music, Voyager | Category: Announcement, AutoCAD 2011, Fun This post is announcing a real competition with a real prize (well, nearly real). The prize will be the album uniVers by my favourite Australian band, Voyager. This will be provided to the winner in the form of a virtual download card which will be emailed to the winner, providing legal access to 320 [...] 18 March 2010, 10:04 pm | 17 comments | Tags: AutoCAD 2011, Competition, Metal, Music, Voyager | Category: Announcement, AutoCAD 2011, Comments, Music Just announced by Shaan Hurley via Twitter and Facebook: Busy on the final details for a special Autodesk event next week in San Francisco with some bloggers. http://www.autodesk.com/webcast Follow the link and you will find this: Autodesk Webcast Date: 3/25/10 Start Time: 9:00 SF/12:00 New York/16:00 UK/17:00 CET Register today to join Autodesk CEO [...] 16 March 2010, 10:36 am | 7 comments | Tags: AutoCAD 2011, Blogging | Category: Announcement, AutoCAD, AutoCAD 2011, Autodesk, Other Blogs In Alice’s Adventures in Wonderland, the Cheshire Cat gradually disappears until nothing is left but its smile. The AutoCAD packaging has done the same thing over the years until now nothing is left but the 0s and 1s. In Release 13, one box was not enough to keep all the materials, but Autodesk gradually [...] 19 February 2010, 3:06 pm | 4 comments | Tags: AutoCAD, Autodesk, Spin, Subscription, Tip | Category: AutoCAD, AutoCAD 2011, Autodesk, Customer Service, Nostalgia, Other Autodesk Products, Spin, Subscription, Tip |
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Autodesk provides CHM-based Help for AutoCAD 2011
In a comment in response to my AutoCAD 2011 Help system is not popular post, Autodesk’s Diane Serda acknowledged the problems, offered apologies and posted a link to a CHM version of the Help. From Diane’s comment:
We have posted the zip file for download here: http://usa.autodesk.com/adsk/servlet/ps/dl/item?id=15068206&siteID=123112&linkID=9240618
Instructions: 1. Download the AutoCAD2011CHMHelp.zip to your [...]