Category: <span>Autodesk</span>

Category: Autodesk

Autodesk, Bentley, BIM, Other Autodesk Products, Other Products, Other Sites, Rental, Spin

Battle of the Bullshit part 3 – Beyond Bentley

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Somebody at Autodesk really does seem to have it in for Bentley right now. I thought they were friends? Oh well, times change. Autodesk has launched a campaign to promote its BIM offerings for transportation projects and is promoting this via emails to existing customers, all of which is fair enough. It’s suggesting BIM is a better tool than traditional CAD for such projects. Another reasonable claim, so it’s appropriate for us to evaluate the arguments and examine the options. What did Autodesk decide to call its campaign? Beyond AutoCAD? Beyond CAD? To BIM and Beyond? None of the above. …

Autodesk, Bentley, Bricsys, Customer Service, Fail, Other Blogs, Rant, Rental, Spin, Subscription, Thoughts

Battle of the Bullshit part 2 – Autodesk’s sophistry

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In my last post, I gave Bentley a well-deserved slap for, er, saying things that perhaps weren’t entirely factual. Now it’s Autodesk’s turn. What’s this about? Carl White, Senior Director of Business Models at Autodesk, wrote a blog post Not so fast Bentley: Separating fact from fiction responding to statements made by Bentley in its press release Bentley Announces Autodesk License Upgrade Program. Some of Carl’s observations on Bentley’s claims were perfectly valid, but unfortunately he went beyond that and wrote a few more things – “facts” – where he’s on shakier ground. Let’s examine Carl’s interpretation of reality, shall we? …

Autodesk, Bentley, Customer Service, Fail, Other Blogs, Rant, Rental, Spin, Subscription, Thoughts

Battle of the Bullshit part 1 – Bentley’s terminological inexactitudes

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I note with interest the blog post Not so fast Bentley: Separating fact from fiction by Carl White, Senior Director of Business Models at Autodesk. In this, he responds to statements made by Bentley in its press release Bentley Announces Autodesk License Upgrade Program, stating: Earlier this week, Bentley announced an “upgrade program” for Autodesk customers. We found the offer to be disingenuous and mischaracterizes what Autodesk offers our customers. OK, let’s have a look at what Carl is complaining about. Here’s one Bentley statement that could be considered questionable: For consideration by owners of Autodesk perpetual licenses facing Autodesk’s imminent deadline for …

AutoCAD, AutoCAD 2017, Autodesk, CAD Management, Customer Service, Development, Fail, Nostalgia, Other Blogs, Rant

AutoCAD 2017 Service Pack 1 is out but you probably don’t want to install it

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As reported by Jimmy Bergmark, AutoCAD 2017 SP1 will break add-ins that use Autodesk’s built-in autoloader mechanism. It looks like it’s a problem caused by third party applications, but it’s not. It’s entirely Autodesk’s fault. The only fix at this stage is to uninstall SP1. It’s astonishing that Autodesk would release a service pack like this, introducing a nasty bug that will break customers’ existing functionality. This reminds me of the comedy of errors that was AutoCAD Release 13 with its multitude of updates, many of which introduced new bugs as well as fixing others. AutoCAD 2017c4a, anyone? If you needed …

AutoCAD, Autodesk, Customer Service, Other Autodesk Products, Subscription

Last chance to buy Autodesk software – should you take it?

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If, like me, you’ve been receiving increasingly eager Autodesk emails urging you to action, you’ll already be aware that Autodesk will end the sale of its last remaining perpetual license software lines on 31 July 2016. The End Time has already arrived for AutoCAD, so the only way you can now buy any form of AutoCAD perpetual license is as part of a Suite, and you must also commit to a maintenance plan. Of course, any Suite is substantially more expensive than AutoCAD, both in terms of initial cost and ongoing maintenance fees. However, if you only buy software and …

Autodesk, Customer Service, Fail, Microsoft, Navel Gazing, Rant, Tip, Web Stuff

Microsoft demonstrates why automatic updates are a terrible idea. Listening, Autodesk?

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I like Windows 10. After some investigation and with some trepidation, I have upgraded two Windows 7 computers and one Windows 8 (ugh) computer to Windows 10. In use, I’m generally very happy with it. It boots fast, works well and most of the more ridiculous aspects of the Windows 8 “let’s assume your computer is a phone” interface are gone. The fact that I can scroll windows using my mouse wheel without first clicking on those windows to obtain focus is a real productivity plus. I would be happy to recommend Windows 10 to all Windows 8 users and …

Autodesk, Bricsys, Customer Service, Fail, Rental, Spin, Subscription

Disaster in progress – Autodesk’s all-rental plans are failing

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This post originally contained assertions about Autodesk’s financials that were based on flawed understanding, and has been removed. It’s not really possible to delete things from the Internet, so if you ever want to relive the joy of seeing me get things spectacularly wrong, feel free to use the Internet Archive to do so.

AutoCAD, Autodesk, Other Autodesk Products, Rental, Spin, Subscription

Suites to be replaced by Autodesk industry collections

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I just got this email. Maybe you did too: Dear Christopher [sic],   I have some important information to share with you.   As we continue our transition to a fully subscription-based business, we remain committed to providing you greater value, more flexibility, and a simpler way to access the Autodesk software you need.   On August 1, 2016, we will introduce Autodesk industry collections and end the sale of Autodesk Design & Creation Suites.   Industry collections will provide you access to a wide selection of the essential Autodesk software for your profession. They will offer immediate access to …

Autodesk, Customer Service, Other Sites, Web Stuff

Autodesk Answer Day – 18 May 2016

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Autodesk is encouraging you to use the Autodesk Community (formerly know as forums, discussion groups, newsgroups, etc.) to get answers to your questions by setting up a special day where Autodesk people will attend and be responsive. I don’t know if this includes responding to people’s concerns over Autodesk ending the sale of perpetual licenses, but it’s worth a try anyway. The forum for discussing that particular issue is somewhat hidden. It doesn’t appear among the list of forums, so you would only know it existed if you happened to pick on the Installation and Licensing link and had a …

Autodesk, Cloud, Customer Service, Fail, Fun, Other Blogs, Spin

Don’t be a technology lemming

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In response to Shaan’s variant on the old “if you question the value of any change you must be a Luddite” argument, I was going to write a lemming-based parody. I didn’t, mainly because I didn’t want to perpetuate the lemming mass-suicide misconception. Instead, I’ll answer the point more directly. Autodesk will acheive better success in convincing customers about Cloud computing and other concepts by actively and interactively engaging with them. Addressing their specific and legitimate concerns has a chance of success if the concepts have merit. Insultingly likening customers to allegedly stupid animals isn’t going to convince anyone. Besides, the point …

AutoCAD, AutoCAD WS, Autodesk, Cloud, Review, Web Stuff

Let’s have your AutoCAD WS 1.6 reviews

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Autodesk has just released the latest iteration of its free online CAD app, AutoCAD WS. It’s available directly via your browser or as iOS, Mac or Android apps. This is the closest Autodesk has yet come to showing us what real CAD in the Cloud can do. Autodesk has now had three years’ work behind it since buying the company responsible for this technology. I’d like you to put aside any Cloud concerns you may have and give it a fair go. Please try it out and report back what you find in a mini-review. How well does it work? The customer …

Autodesk, Cloud, Fail, Other Sites, Spin, Web Stuff

Carl Bass confirms Cloud-only future for Autodesk – or does he?

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As reported by Joe Francica (via WorldCAD Access), Carl Bass has confirmed, in a somewhat ambiguous way, that his Cloud-only vision rules at Autodesk. I do believe that everything is moving to the cloud. But… There are a lot of applications that will [still] be done on the desktop. Whether Autodesk does it or not, I can’t think of a single function that won’t necessarily be done in the cloud. Still a bit confused? Me too. It’s not clear where this leaves his underlings who have been rushing to contradict Carl’s earlier statements by unambiguously reassuring customers that Autodesk would continue to provide …

Autodesk, Cloud, Customer Service, Nostalgia, Other Autodesk Products, Other Sites, Polls, Spin

MDT users and other Autodesk orphans, let’s have your good news stories!

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I was going to ignore this subject, but I’ve changed my mind because it allows me to post something positive about Autodesk. After all, I do try to post positive things; it’s hardly my fault that Autodesk has a habit of making it difficult. In upFront eZine #756, Autodesk’s Andrew Anagnost (or was it Clay Helm?) had the following to say, and must say I agree totally with the first sentence: The best evidence is how we have behaved historically. When we included Mechanical Desktop with Inventor, the media complained that we were killing Mechanical Desktop; you were probably one of …

Advertising, Autodesk, Cloud, Fun, Spin, Video, Web Stuff

Autodesk’s social media consultant spills the beans

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Ever wondered why Autodesk is putting so much emphasis on social media these days? Why AutoCAD needs Facebook and Twitter commands? It’s because Autodesk pays social media consultants lots of money to tell them about the importance of social media, and how to be social and media-ish. In this video, one of those consultants explains the process:

Autodesk, Cloud, Customer Service, Fail, Other Autodesk Products, Spin, Web Stuff

Who is telling the truth in Autodesk’s Cloud PR trainwreck?

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Does Autodesk intend to move all its applications exclusively to the Cloud? That is, online only and no longer available on the desktop? Autodesk people who say yes: Carl Bass, CEO Phil Bernstein, Vice President, Building Industry Strategy and Relations Scott Sheppard, Autodesk Labs Software Development Manager (with private Cloud caveat) Autodesk people who say no: Kenneth Pimentel, Director, Visual Communications Solutions Andrew Anagnost, Senior Vice President of Industry Strategy and Marketing Clay Helm, Public Relations Manager for Manufacturing, Cross-Platform, Sustainability, and Consumers Various other underlings who make reassuring but non-specific noises about expanded choice, or who admit to inconvenient …

Autodesk, Cloud, Music, Navel Gazing, Other Blogs, Thoughts

Why owning stuff is still important

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Let’s start with a few questions: Do you own your home or rent it? Given the choice, what would you prefer? Why? Do you own your car or rent it? Given the choice, what would you prefer? Why? Do you own your TV or rent it? Given the choice, what would you prefer? Why? Do you own your computer or rent it? Given the choice, what would you prefer? Why? If you’re like me, you answered the same for most or all of those questions. I own all of the above and rent none of it. I prefer owning all of the …

Autodesk, Cloud, Fun, Navel Gazing, Nostalgia

Dilbert and the Cloud

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I have an Autodesk-related Dilbert story to share. Back in the late 90s, I was visiting Autodesk’s San Rafael offices (at Autodesk’s expense) and had an appointment to see a product manager. There was some confusion when I arrived at Reception, but after a few phone calls I was shown into a meeting room containing the manager and a lot of other Autodesk people. However, the open mouths told me that they were discussing very confidential stuff. They were clearly shocked and horrified that an outsider had been allowed into that particular room at that particular time, even though I had …

Autodesk, Customer Service, Nostalgia, Rant, Spin, Subscription

Autodesk confirms outrageous upgrade price increase

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As I indicated in May, Autodesk will be increasing the cost of upgrades to 70% of the full retail cost of a new license. This renders it totally pointless upgrading Autodesk software at all, which is obviously Autodesk’s intention. This change probably won’t affect many people, as those who have chosen to stick with Autodesk despite everything have already been effectively forced onto Subscription. Anyway, here’s the confirmation from Autodesk: In early 2013 Autodesk will simplify the current upgrade pricing model, which may affect pricing and/or eligibility for upgrades.  Autodesk is providing advance notice to help ease the transition and …

Autodesk, Cloud, Spin, Web Stuff

Autodesk buys more social media stuff

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Following up on its acquisition of Socialcam (which was then abandoned by 50 million users), Autodesk has acquired social media platform Qontext from Indian company Pramati. What exactly is this? I have no idea. I tried to find out by reading the Pramati site, but it’s so heavily obscured in trendy but vague corporatespeak it’s hard to work out anything firm. I played Buzzword Bingo while reading the site and won within seconds. Maybe the Autodesk statement clarifies things? “Mobile, cloud and social computing are dramatically changing the way engineers, designers and architects work. The addition of the Qontext technology …

Autodesk, Comments, Customer Service, Nostalgia, Polls

How good is Autodesk’s customer focus?

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Autodesk has grown and prospered by always, as much as possible, placing the customer’s needs foremost. John Walker, 1990, The Autodesk File That was the dominant philosophy back in Autodesk’s ancient history, to the benefit of all. However, is that still the case today? I’m not going to offer an view one way or the other in this post. Instead, I will leave it open to the floor. Good or bad, please comment below using specific examples if you can. If you’re short of time, you can still use the poll on the right to express your opinion.