In a recent blog post, Deelip Menezes appears to be shocked by the very idea that a particular CAD company (no, not Autodesk) would ship software that contains known bugs. I thought he was joking, because he’s surely aware that practically all software companies with highly complex products release software with known bugs. As [...]
 15 June 2009, 1:49 pm |  9 comments | Tags: 12-Month Release Cycle, AutoCAD, Autodesk, Bug, Deelip Menezes, Feedback, Listening, Other Blogs, Polls | Category: AutoCAD, Autodesk, Bug, Cadalyst, Other Blogs, Polls, Rant, Thoughts There are now quite a few file types that you can attach to an AutoCAD drawing as a reference, in the same way that you can attach other drawings as xrefs. We’ve been able to attach other drawings since Release 11 (1990) and images since Release 14 (1997), but every release since 2007 has [...] 30 April 2009, 10:36 pm |  One comment | Tags: Attachment, AutoCAD, DGN, DWF, DWFx, Interoperability, Missing Parts, PDF, Tip | Category: AutoCAD, AutoCAD 2000, AutoCAD 2007, AutoCAD 2008, AutoCAD 2009, AutoCAD 2010, Bug, Interoperability, Tip It appears that the mystery bug was in fact a mole cricket. It appears that these things are poorly understood and I should have passed it on to our local museum. I should definitely not have put it on our lawn, as it appears that these things are quite likely to be the culprit [...] No, not the Bug Watch, just a bug you can watch. Does anybody know what this insect is? It is the second one of these we’ve found in our home in Western Australia. It’s very active and it smells horrible. YouTube Link For those of you who can’t access YouTube, here are some [...] I know there are plenty of people still using AutoCAD 2007 and earlier, so this bug warning may save some of you some grief. I have no idea how widespread or isolated this problem is, but under some circumstances I haven’t worked out yet, AutoCAD 2007 fails to plot all of certain dynamic blocks. [...] 23 February 2009, 11:58 am | 23 comments | Tags: AutoCAD, AutoCAD 2007, Bug, DWF, Dynamic Blocks, Plot, Tip, TrueView, Warning | Category: AutoCAD, AutoCAD 2007, Bug, Tip, TrueView Just when I thought it wasn’t possible for my Autodesk discussion group experience to get any worse, it has. Much worse. I stated before that in the 15 November update, some Einstein decided it would be fun to copy my private work email address over the top of my public user ID, automatically making [...] 17 November 2008, 9:57 pm | 8 comments | Tags: Autodesk, Bug, Customer Service, Newsgroups, Rant, Web Stuff | Category: Autodesk, Bug, Customer Service, Rant, Web Stuff I must admit that I wasn’t really expecting the November 15 Autodesk discussion group maintenance effort to come up with the goods and make everything all better again. However, it appears that even my lowly expectations were nothing but naive optimism. Here are the changes I see: The old messages and Plain Text new [...] 17 November 2008, 12:51 pm | 9 comments | Tags: Autodesk, Bug, Customer Service, Newsgroups, Web Stuff | Category: Autodesk, Bug, Customer Service, Rant, Web Stuff According to a notice on the Autodesk discussion groups, they will be down for maintenance for a while this wekend. The scheduled downtime period (in terms of GMT/UTC) is 7 AM Saturday, 15 November 2008 to 5 AM Sunday, 16 November 2008. Fingers crossed for some big improvements, they are desperately overdue! 14 November 2008, 2:34 pm | Leave a comment | Tags: Autodesk, Bug, Customer Service, Newsgroups, Web Stuff | Category: Autodesk, Bug, Customer Service, Web Stuff After an extraordinarily long period of total silence about the dreadful state of the appallingly-updated Autodesk discussion groups, it seems that the sleeping monster has raised an eyelid. Although it unfortunately indicates that Autodesk intends to try to patch up the new system rather than throwing it away, there is now a “sticky” post [...] 30 October 2008, 10:58 am | Leave a comment | Tags: Autodesk, Bug, Customer Service, Feedback, Newsgroups, Polls, Rant, Web Stuff | Category: Autodesk, Bug, Customer Service, Rant, Web Stuff Yes, the Autodesk discussion groups are still awful. In other breaking news, the Pacific Ocean continues to be wet. I seldom visit them any more, but I just hopped on to the Autodesk discussion groups to see what progress had been made in fixing the many problems that have been pointed out here, on [...] 21 October 2008, 2:38 pm | 3 comments | Tags: Autodesk, Bug, Customer Service, Feedback, Newsgroups, Polls, Rant, Web Stuff | Category: Autodesk, Bug, Customer Service, Rant, Web Stuff Last year, I bought a Canon MP830 printer/scanner/copier/fax/tea maker/whatever for my home office. I chose this particular device because it had all the features I was after, including CD printing, duplex printing, printing to the edge of the sheet, decent photo printing quality, and great document handling including automatic dual-sided copying. It also had [...] 21 October 2008, 1:10 pm | 7 comments | Tags: Canon, Customer Service, Design, Hewlett-Packard, Printer, Reliablity, Review | Category: Bug, Customer Service, Hardware, Other Products, Rant, Review, Tip I just tried out the new discussion groups to see if anything has been fixed. After entering my password (yet again), instead of placing me back in the discussion groups with my 100-topics-per-page settings, I was transported to the main Autodesk page and given the chance to provide feedback. I was informed that a [...] 13 October 2008, 10:12 pm | 3 comments | Tags: Autodesk, Bug, Customer Service, Feedback, Newsgroups, Polls, Rant, Web Stuff | Category: Autodesk, Bug, Customer Service, Polls, Web Stuff While almost all of the problems with the Autodesk discussion groups remain, there are some signs of movement in one area at least. The search facility, which until recently refused to find anything from before the update, now finds some earlier posts. It would appear that some kind of search index is very slowly [...] 8 October 2008, 5:55 pm | 2 comments | Tags: Autodesk, Bug, Customer Service, Feedback, Newsgroups, Polls, Rant, Web Stuff | Category: Autodesk, Bug, Customer Service, Rant, Web Stuff The Autodesk discussion group editor inserts spaces into URLs longer than a certain size (about 70 characters, it seems). It will insert spaces in one place for the URL that it says is displayed on the screen, in another place for the URL that’s actually invoked when clicked, and sometimes in even more places [...] 3 October 2008, 4:15 pm | Leave a comment | Tags: Autodesk, Bug, Customer Service, Feedback, Newsgroups, Polls, Rant, Web Stuff | Category: Autodesk, Bug, Customer Service, Polls, Rant, Web Stuff The Autodesk discussion group search facility is still impersonating an industrial suction pump in a puddle. It sucks very hard and produces little useful output. In addition to the problems already mentioned ad nauseam (apparently there have never been any posts made containing the word “AutoCAD”, but 34 have been made in the past [...] 3 October 2008, 11:54 am | 3 comments | Tags: Autodesk, Bug, Customer Service, Feedback, Newsgroups, Rant, Web Stuff | Category: Autodesk, Bug, Customer Service, Rant, Web Stuff If you’re a major company and your various web-based services have evolved over time, you may have a proliferation of user IDs and some other issues to tidy up. You may be tempted to have a major overhaul. If you think your reputation among your customers isn’t low enough and you desperately want this update [...] 1 October 2008, 3:44 pm | 4 comments | Tags: Autodesk, Bug, Cluelessness, Customer Service, Feedback, Newsgroups, Ouch, Rant, Sarcasm, Web Stuff | Category: Autodesk, Autodesk University, Bug, Customer Service, Performance, Rant, Tip, Web Stuff The Autodesk discussion groups are currently working. They are also still irresponsibly displaying people’s email addresses as visible user names. If you’ve posted to the discussion groups in the past, I suggest you check to see if your email address is out there for the spambots to pick up. There is now a feedback [...] 26 September 2008, 12:36 pm | One comment | Tags: Autodesk, Bug, Customer Service, Feedback, Newsgroups, Web Stuff | Category: Autodesk, Bug, Customer Service, Rant, Tip, Web Stuff You’re exposing some people’s email addresses as user names. Not mine, as far as I can tell, but it’s hard to say for sure because the search is broken. Anyway, this is very obviously A Bad Thing and you should not be allowing the site to be publicly visible that state. 25 September 2008, 12:09 pm | 3 comments | Tags: Autodesk, Customer Service, Newsgroups, Web Stuff | Category: Autodesk, Bug, Customer Service, Web Stuff As I’m typing this, the Autodesk discussion groups are down for maintenance again. Let’s hope that when they come back up, some of the problems are fixed. In the meantime, if you’re an AutoCAD user and have something to ask or say, where can you go? Here are a few suggestions. I like the [...] 25 September 2008, 10:28 am | 3 comments | Tags: AUGI Forums, Autodesk, Cadalyst, Customer Service, Dear Autodesk, Newsgroups, Take 5, The Swamp, User Reaction, Web Stuff | Category: Autodesk, Bug, Customer Service, Development, LISP, Tip, Web Stuff I’ve had a one-off report from a user of AutoCAD 2009 (actually, it was MDT as part of the Inventor suite pretending to be AutoCAD 2009, which isn’t exactly the same thing) and I’d like to know if anyone else has seen the same thing. His AutoCAD self-destructed and a little investigation showed that [...] 1 September 2008, 11:54 am | Leave a comment | Tags: AutoCAD, AutoCAD 2009, Bug, Crash, Inventor, MDT, Registry | Category: AutoCAD, AutoCAD 2009, Bug |
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