AutoCAD 2018.0.1 mystery deepens with silent withdrawal

As I mentioned earlier, the release of AutoCAD 2018 was followed almost instantaneously by the first update, 2018.0.1. At the time of writing, there was no official information about this update. Some information was later made available, but questions remained.

Now the update has been silently withdrawn. Go to Autodesk Account > Management > AutoCAD > Downloads > Updates & Add-ons and you will no longer see this:

The infamous Autodesk desktop app also shows no sign of this update. So why has it been withdrawn? Autodesk isn’t saying, but thanks to Jimmy Bergmark, we know that installing the 2018.0.1 update re-introduces a bug from AutoCAD 2016 (pre SP1) where … Full post

Simplifying CAD Management the Autodesk way

According to Autodesk, one of the benefits of subscription (rental) is simplified administration. To prove it, Autodesk has provided a simple guide for CAD Managers called The Software Administrator’s Guide to Autodesk Subscriptions – How to Set Up, Install, and Manage Your Software and Users.

It’s 18.7 MB and 78 pages long.

Don’t worry though, this simple guide helpfully includes a simple guide on how to read it.

Among other things, this eBook provides handy hints on how subscription’s simplified administration regime for standalone licenses requires you to pre-emptively name all your users, set them all up with Autodesk accounts and define what software each is allowed to use. There’s a note to say that your Internet connection needs to be working at the time of installation (obviously) and also every 30 days (less obvious) or you won’t be able to use the software.

The guide … Full post

Autodesk updates Design Review

Despite the previously announced end-of-active-life for Design Review (Autodesk’s DWF viewer), there is now a new release available. This wasn’t supposed to happen, because we should all now be using cloud-based solutions.

A new version of DWG TrueView was needed to deal with the new DWG 2018 format, and one knock-on effect is that a new Design Review was needed to be compatible with DWG TrueView 2018.  It’s still only 32-bit, so it appears to be a matter of Autodesk just touching it up enough to keep it compatible.

Interestingly, the new Design Review is not called 2018. Here’s where to find it:

On the bloatware theme, if there’s a particular reason this download (421 MB) is over eight … Full post

Bricsys shows Autodesk how to do mid-term updates

BricsCAD V17.2 is out. Although there’s nowhere near as much new and useful in this mid-term update as in the full upgrade from V16 to V17, there’s more here than in Autodesk’s last mid-term update, AutoCAD 17.1. There’s even arguably more than in the uninspired AutoCAD 2018 upgrade, including those 17.1 features.

But that’s not the main reason I say Bricsys is schooling Autodesk in how to do mid-term updates. While Autodesk is restricting such updates (including the bug fixes and security updates included in those updates) to subscription and maintenance customers, Bricsys is doing no such thing.

BricsCAD V17 customers who have a perpetual license, even without maintenance (called All-In by Bricsys), will be receiving V17.2 free of charge. Bricsys still considers such users as customers who have paid good money and still need to be looked after, rather than a non-paying irritant, … Full post

AutoCAD 2018 – at last, something to praise

This isn’t supposed to be an Autodesk-bashing blog. Really, it’s not. Sure, Autodesk (and anyone else) gets criticism where deserved. There’s been a lot of that lately, but only because Autodesk has thoroughly deserved it. I don’t make up things so I can have a go; Autodesk provides the material all by itself.

Among other things, I’m a customer advocate. I don’t care who you are, act in an anti-customer manner and I’m going to slam you. Hard but fair. Dish up bullshit to your customers and I will gleefully point that out and heap derision on you. Deal with it.

On the other hand, act in a pro-customer manner and I’m going to praise you. I do praise Autodesk (and anyone else) where deserved. There are dozens of examples of that on this blog. Lately, the pickings have been slim. Time to redress the balance a little.

I’ve Full post

AutoCAD 2018.0.1 mystery partially resolved but questions remain

As I mentioned earlier, the release of AutoCAD 2018 was followed almost instantaneously by the first update, 2018.0.1. At the time of writing, there was no official information about this update. Some information is now available, but more questions have arisen.

If, like me, you don’t/won’t/can’t have Autodesk desktop app running on your systems, the only current official way to get at the download is using Autodesk Account (but read the whole of this post before you go there). That’s also how you get at information about the update. Go to Management > AutoCAD > Downloads > Updates & Add-ons. From there, it’s not obvious how to get the information, but it’s under More options.

Full post

What’s in a name? AutoCAD 360 / mobile app confusion

Has Autodesk’s online DWG viewer/markup tool had yet another rename? It’s hard to tell. I suspect there’s a rename process going on that’s not yet complete.

Here’s the list of names so far. I think.

  • Visual Tau (when acquired by Autodesk)
  • Project Butterfly (Autodesk Labs name)
  • AutoCAD WS
  • AutoCAD 360
  • AutoCAD mobile app

The last two names appear to be interchangeable right now. What led me to this confusion is the very sub-optimal customer experience I had in attempting to try out AutoCAD 360. The best way to describe it is a wild goose chase.

I started from a point familiar to current AutoCAD maintenance and subscription customers, the Autodesk Accounts page. Like the majority of AutoCAD users, I accessed this using a browser on a Windows PC. Among the options in there was this. Hmm, AutoCAD® 360, free, Access now. Let’s try that out.

Full post

Ask Teresa from Autodesk your maintenance and subscription questions

As a follow-up to the Pixel Fondue video I posted earlier, Greg reports:

Since then Teresa Anania (Teresa from the letter) has contacted me and has agreed to do a pixelfondue livestream and answer some questions people may have. So…if you want to ask Teresa something directly post your question here and I will send it to her. I obviously can’t guarantee that I will ask (or she will answer) all questions. Teresa is (to her credit) reaching out to customers in a more personal way here – and maybe we can help her understand our feelings about AD’s move to subscription, especially how it pertains to current license holders.

Teresa Anania is Autodesk’s Senior Director, Subscription Success. It is indeed commendable that Teresa is prepared to step out of the Autodesk PR safe zone and field questions and comments from real people in an environment … Full post

Bullshit Returns – Autodesk maintenance price hike part 2

In this post I continue skewering the welcome post to Autodesk’s Moving to Subscription forum. See here for part 1.

Access to new industry collections – Available only through subscription, you’ll realize significant savings when you need two or more Autodesk software products.

Bullshit. Industry collections are just rental-only engorged suites. Suites are those things with many more than two products; things that Autodesk has been pushing hard for years, before dropping them from the price list. If you already have a suite that contains the products you need (remember, Autodesk’s statements are aimed at existing perpetual license holders), switching to an industry collection will cost you vastly more. That’s the opposite of significant savings.

New and improved support – Enjoy faster response times and the option to receive help by scheduling a call with Autodesk technical support specialists.

It’s just possible this isn’t … Full post

Bullshit Returns – Autodesk maintenance price hike part 1

Just when you think it’s safe to walk across the cattle enclosure in your best shoes, Autodesk drops another steaming pile of spin for its customers to step into.

Here, I’m skewering the welcome post to Autodesk’s Moving to Subscription forum. However, I believe I should really acknowledge the unnamed author of the Important Updates on Maintenance Plans FAQ, which the welcome post has merely paraphrased for simplicity.

There’s so much bullshit in there that I’m going to split my exploration of it into two posts. Let’s put on some rubber gloves and start delving around in the muck, shall we?

Autodesk believes that subscribing is the best way for our customers to get the greatest value from our tools and technologies

Bullshit. Autodesk believes the opposite, as does anyone else with more than two brain cells to rub together. The whole idea is … Full post

The Cloud Broke – a poem

The cloud broke
And teardrops fell
On the desks
Of those who fell
For the lure
Of a cloudy hell.


The landlord laughs
To see such fun
Collects his rent
From web he spun
He still gets paid
When things don’t run.


I said t’would be
It’s come to pass
Surprised? Not me
With or without Bass
Autodesk’s cloud
Can kiss this SaaS.

AutoCAD 2017.1.1 Update

Thanks to Jimmy Bergmark, I now know that the controversial subscription-only* AutoCAD 2017.1 Update has itself been updated. Jimmy was brave enough to install and run the execrable Autodesk desktop app and discovered the update update. Rather you than me, Jimmy!

Here’s the readme. You’ll need to get at it using Autodesk Account.

I note that a bunch of crashes are fixed by this update update. Perhaps that is related to the magical missing AutoCAD 2017.1 crash information? Who knows?

The update was apparently released over a month ago on 17 November 2016. Autodesk needs to work out an alternative mechanism to Autodesk desktop app so that those of us who won’t/can’t use it will still be informed when updates become available. If only there were some other method Autodesk could use to communicate … Full post

Autodesk to pull the plug on 123D

The reason you should never rely on SaaS for anything important is that, well, you just can’t rely on it. If the software breaks, or the vendor goes under, or decides that line’s not profitable enough, or just loses interest, you’re screwed. More importantly, you’re screwed on a timeframe that’s out of your control, and probably much shorter than you would like. You can’t just go on using the software until you’re ready to move on, like you can with perpetual licenses.

Thanks for the latest lesson, Autodesk, regarding 123D:

Over the past few years, millions of people have unlocked their creativity with the Autodesk 123D apps and community. We’ve grown from one desktop tool in 2011 to multiple apps across desktop, web, and mobile.
 
We’re incredibly proud of these products, and even more proud of what you all have MADE with them. But we … Full post

BricsCAD startup LISP bug fixed

In my previous post I have a real problem with BricsCAD, I related my then-latest interaction with the Bricsys support system:

Steve Johnson
05-12-2016 05:30 UTC

I don’t know if this is a BricsCAD problem or a DOSLib one, so I am reporting it to both Bricsys and Dale at McNeel. I’m also not sure if this was happening in earlier versions.

If I load DOSLib during an S::STARTUP call and then use the (dos_msgbox) function later in that call, this fails the first time round because BricsCAD things the function is not defined. Opening a second drawing results in the call working as expected. I’ve chopped down our startup routine so you have an example.

; error : no function definition ; expected FUNCTION at [eval]

Awesome Bricsys Person
05-12-2016 12:32 UTC

Hi Steve,

There was a regression introduced in V17.1.10 that caused … Full post

I have a real problem with BricsCAD

To be precise, I have a real problem with writing  about BricsCAD. I’ve written some pretty complimentary things about BricsCAD lately. In the interests of balance, I’ve been intending to write about some of the issues people can expect to deal with when moving from AutoCAD to BricsCAD. Such issues certainly exist. The problem I have with that is that the issues keep going away!

Here’s how it usually goes. I find a problem in BricsCAD. I submit a support request. Within hours, I get a meaningful response from a person who understands the issue. Within days, I’m informed it’s been fixed internally and the fix will be in the next update. Within a week or two, that update is released. I download and install the updated version. It’s basically a full reinstall, but all settings are seamlessly retained and it’s faster and less painful than an AutoCAD Service Pack … Full post

So what’s actually new in BricsCAD V17?

A big problem I have in communicating the improvements to BricsCAD in V17 is that there are such a huge number of them. This isn’t an AutoCAD 201x-style touch-up masquerading as serious progress, this is a real  upgrade. You know, an AutoCAD V12-style upgrade that veteran AutoCAD users will remember from the good old days before Autodesk got bored and distracted. Dozens upon dozens of new features, improvements to existing features, performance improvements and bug fixes. Lots of stuff that’s genuinely useful.

I could write three posts a week on the changes and not be finished by this time next year. So I’m going to be lazy. I’ll pick out a few features for future posts but for the big picture I’ll point you to the official list. This isn’t a marketing document, it’s a technical list of terse descriptions of changes (to the Windows version only – … Full post

Magical disappearing AutoCAD 2017.1 crash information

In preparing to write something about the AutoCAD 2017.1 non-subscription-only update, I came across something slightly strange. Google AutoCAD 2017.1 crashes and you will probably see something like this:

autocad2017-1crashgoogle

What happens if you click that link? Nothing useful. You’re just taken to the landing page for the Autodesk Knowledge Network. The Google cached version of the link takes me to 404 land. Searching within the Autodesk Knowledge Network doesn’t produce relating to the crash in the original link, which seems to be language-pack related. The search wasn’t entirely fruitless, because I did discover that 2017.1 breaks linetype preview images for those of us who prefer a light user interface. But of … Full post

How to download Autodesk software without the Akamai download manager

For reasons beyond my understanding, Autodesk chooses to make life difficult for customers and prospective customers who want to download its products by imposing the use of a download manager (DLM) by Akamai. You really don’t want to let such a thing loose on your system even if it works, for reasons that have been explained in previous posts.

Until a couple of years ago, Autodesk allowed prospective customers to get at a direct download link after jumping through a few hoops and ignoring a bunch of bullshit warnings, but in recent times even that small measure of semi-decency has been removed. It became impossible for anyone who couldn’t or wouldn’t use the Akamai DLM to try out Autodesk’s products! Here’s what you get these days; there is no direct browser download option to be found, just a downloader stub you’re expected to install and give open slather … Full post

Autodesk Answer Day – 27 October 2016

Autodesk is holding another Answer Day to encourage you to use the Autodesk Community (discussion forums). Hop along and get answers to your questions (hopefully), because this is a special day where Autodesk people will attend and be responsive.

Here is the announcement. When is this event, exactly?

Join us on Thursday, Oct 27th from 6:00am to 6:00pm Pacific Time.

Autodesk, if you’re promoting a “global event”, please try to remember that the globe extends beyond the West Coast of America and include UTC (GMT) times in your announcements. Most of us know where our time zones are in relation to UTC, but seeing something listed only in Pacific Time is likely to mean we have to head off to a site like timeanddate.com or thetimenow.com to work it out.

To save you all the effort, Pacific Time is currently UTC -7 … Full post

When is a subscription-only update not a subscription-only update?

Before I get started, I want to clarify the meaning of the word ‘subscription’. For about 15 years, the word Subscription (note the initial capital) meant something specific for Autodesk customers. It meant you had bought a perpetual license and instead of paying for periodical updates, you paid for a year’s Subscription in advance. In allowed access to any new release that appeared during that year plus various other benefits.

That thing that was once called ‘Subscription’ has now been renamed ‘maintenance’ (no initial capital) in Autodeskspeak. So what does ‘subscription’ (no initial capital) mean? Rental. You pay in advance for use of the product for a period and when you stop paying, you stop using the product. This is now the only way to obtain Autodesk software you don’t already own. In addition to access to any new release that appears during the subscription period, it provides other benefits … Full post