Don’t be a technology lemming

In response to Shaan’s variant on the old “if you question the value of any change you must be a Luddite” argument, I was going to write a lemming-based parody. I didn’t, mainly because I didn’t want to perpetuate the lemming mass-suicide misconception. Instead, I’ll answer the point more directly.

Autodesk will acheive better [...]

MDT users and other Autodesk orphans, let’s have your good news stories!

I was going to ignore this subject, but I’ve changed my mind because it allows me to post something positive about Autodesk. After all, I do try to post positive things; it’s hardly my fault that Autodesk has a habit of making it difficult.

In upFront eZine #756, Autodesk’s Andrew Anagnost (or was it [...]

Who is telling the truth in Autodesk’s Cloud PR trainwreck?

Does Autodesk intend to move all its applications exclusively to the Cloud? That is, online only and no longer available on the desktop? Autodesk people who say yes:

Carl Bass, CEO Phil Bernstein, Vice President, Building Industry Strategy and Relations Scott Sheppard, Autodesk Labs Software Development Manager (with private Cloud caveat)

Autodesk [...]

Autodesk confirms outrageous upgrade price increase

As I indicated in May, Autodesk will be increasing the cost of upgrades to 70% of the full retail cost of a new license. This renders it totally pointless upgrading Autodesk software at all, which is obviously Autodesk’s intention. This change probably won’t affect many people, as those who have chosen to stick with [...]

How good is Autodesk’s customer focus?

Autodesk has grown and prospered by always, as much as possible, placing the customer’s needs foremost.

John Walker, 1990, The Autodesk File

That was the dominant philosophy back in Autodesk’s ancient history, to the benefit of all. However, is that still the case today? I’m not going to offer an view one way or [...]

AutoCAD Help suckage to continue – confirmed

In a recent post on Between the Lines, Shaan passed on the following response from the AutoCAD Team:

There has been some recent discussions about the built-in help system in AutoCAD 2013, both positive and some criticism.  As our longtime users know, AutoCAD help has been through many evolutions.

We are particularly proud of [...]

I was wrong about AutoCAD 2013 Help, it still sucks

In my effusive welcome of AutoCAD 2013’s updated Help system, I wondered if I had been shocked into missing some glaring problem. Unfortunately, that’s exactly what happened. In my enthusiasm, I managed to totally miss the fact that the new system has not been introduced for offline users.

If you use the new system, [...]

AutoCAD 2013 Help shock – it no longer sucks

Some months ago, I gave Autodesk several damn good (and thoroughly well-deserved) thrashings over its hopelessly inadequate AutoCAD 2013 Help system. When Autodesk’s Dieter Schlaepfer responded and asked for feedback, he sure got it. There are 142 comments on that one post to date, most of them leaving nobody under any illusions about how [...]

Should Autodesk provide a CHM version of its AutoCAD 2013 Help?

I’ve added a poll asking this question over on the right. I would like to see this done as soon as possible as a courtesy for those customers who find the current AutoCAD 2013 Help system inadequate. If you agree, vote Yes. If you disagree (for example, you think Autodesk should instead concentrate on [...]

Trusting Autodesk – poll results

I have closed the polls asking if you trusted various companies to do the right thing by their customers. Here is a summary of the results, showing the percentage of “Yes” votes for each company. The most trusted company is at the top, the least trusted is at the bottom.

Honda 69% Amazon 65% [...]

ClassicArray Registration Service

When you register ClassicArray, you are supposed to receive an automated response with the registration code. I have not been able to get this working reliably, so for some customers I have been sending out the email manually. Personal circumstances dictate that I will be unable to do this promptly for much of April, [...]

AutoCAD 2013 – An Autodesk Help writer responds

Following some email discussions, I am happy to present a response from a relevant Autodesk person to the posts and comments here about AutoCAD 2013’s Help.

Thanks for the opportunity to respond to your readers, Steve.

First, I want to assure you that we’re listening to your comments about AutoCAD 2013 Help. We are [...]

AutoCAD 2013 – Autodesk pulls off a miracle with Help

In AutoCAD 2011, Autodesk introduced on-line Help. It was badly done and poorly received. It was slow and generally awful to use, and so obviously inferior to the generally well-crafted old CHM-based system in so many ways, that there were squeals of joy when somebody discovered that one of the AutoCAD-based vertical products hadn’t [...]

AutoCAD 2013 – Download the trial without Akamai

It’s AutoCAD new release time again and many of you will want to get hold of the trial software, or download the production software from the trial site rather than the Subscription site for performance or other reasons (the resultant downloads are identical). As in previous years, Autodesk is heavily pushing the use of [...]

Cloud concerns – trust

Using any software involves some degree of trust in the vendor. Using the Cloud requires a much higher level of trust.

Autodesk boss Carl Bass is a maker of carefully crafted things, so I’ll use that as an analogy. Using standalone software requires the sort of trust that a maker has in a tool [...]

Any Autodesk/Akamai people care to explain this?

Akamai is an Internet/Cloud infrastructure company, used extensively by Autodesk. To be polite, my experiences using its services over several years have been somewhat negative. Back in March, when trying to download the AutoCAD 2012 trial, I went through the usual Akamai download manager struggles before being informed of the wonderful Opera workaround (thanks [...]

Will Autodesk have to explain itself to the SEC?

The observant among you may have noticed that for many years, Autodesk’s free patches, service packs and updates haven’t added any new functionality. Bugs may get fixed, severe performance issues may be addressed, but design errors generally have to wait for the next release (at the earliest), and new features definitely don’t get added.

The [...]

AutoCAD 2012 – Autodesk adds an uninstallation analgesic

One of the more painful aspects of dealing with installations of recent releases of AutoCAD and related products is that although you might run a single setup routine to install what you think is a single application, the end result is a mass of different components being installed. Each of these components is considered a [...]

3DConnexion device support in AutoCAD

Do you have a 3DConnexion device (3D ‘mouse’) and use it in AutoCAD or AutoCAD-based products? What do you think of the way it works in the most recent releases of AutoCAD?

From AutoCAD 2011 on, Autodesk provided built-in support for these devices. Has that made things better or worse than in earlier releases? [...]

AutoCAD 2012 – Massive download bloat

Note: this post is not an April fool’s joke. It may be ridiculous and hard to believe, but unfortunately it’s all true.

After I managed to overcome Autodesk’s obstructive download manger and download AutoCAD 2012, it became available on the Subscription site (when that site wasn’t running unusably slowly). Or it became kind-of available. Here’s [...]

Page 1 of 41234

Polls

Autodesk orphans, how well were you looked after?

View Results

Loading ... Loading ...

How good is Autodesk's customer focus?

View Results

Loading ... Loading ...

How good is Autodesk at the Internet?

View Results

Loading ... Loading ...

What is your relationship to Autodesk?

View Results

Loading ... Loading ...

Blog Statistics

  • Total Stats
    • 491 Posts
    • 551 Tags
    • 3,409 Comments
    • 1,101 Comment Posters
    • 69 Post Categories