Ask Teresa from Autodesk your maintenance and subscription questions

As a follow-up to the Pixel Fondue video I posted earlier, Greg reports:

Since then Teresa Anania (Teresa from the letter) has contacted me and has agreed to do a pixelfondue livestream and answer some questions people may have. So…if you want to ask Teresa something directly post your question here and I will send it to her. I obviously can’t guarantee that I will ask (or she will answer) all questions. Teresa is (to her credit) reaching out to customers in a more personal way here – and maybe we can help her understand our feelings about AD’s move to subscription, especially how it pertains to current license holders.

Teresa Anania is Autodesk’s Senior Director, Subscription Success. It is indeed commendable that Teresa is prepared to step out of the Autodesk PR safe zone and field questions and comments from real people in an environment … Full post

Bullshit Returns – Autodesk maintenance price hike part 2

In this post I continue skewering the welcome post to Autodesk’s Moving to Subscription forum. See here for part 1.

Access to new industry collections – Available only through subscription, you’ll realize significant savings when you need two or more Autodesk software products.

Bullshit. Industry collections are just rental-only engorged suites. Suites are those things with many more than two products; things that Autodesk has been pushing hard for years, before dropping them from the price list. If you already have a suite that contains the products you need (remember, Autodesk’s statements are aimed at existing perpetual license holders), switching to an industry collection will cost you vastly more. That’s the opposite of significant savings.

New and improved support – Enjoy faster response times and the option to receive help by scheduling a call with Autodesk technical support specialists.

It’s just possible this isn’t … Full post

Bullshit Returns – Autodesk maintenance price hike part 1

Just when you think it’s safe to walk across the cattle enclosure in your best shoes, Autodesk drops another steaming pile of spin for its customers to step into.

Here, I’m skewering the welcome post to Autodesk’s Moving to Subscription forum. However, I believe I should really acknowledge the unnamed author of the Important Updates on Maintenance Plans FAQ, which the welcome post has merely paraphrased for simplicity.

There’s so much bullshit in there that I’m going to split my exploration of it into two posts. Let’s put on some rubber gloves and start delving around in the muck, shall we?

Autodesk believes that subscribing is the best way for our customers to get the greatest value from our tools and technologies

Bullshit. Autodesk believes the opposite, as does anyone else with more than two brain cells to rub together. The whole idea is … Full post

The Cloud Broke – a poem

The cloud broke
And teardrops fell
On the desks
Of those who fell
For the lure
Of a cloudy hell.


The landlord laughs
To see such fun
Collects his rent
From web he spun
He still gets paid
When things don’t run.


I said t’would be
It’s come to pass
Surprised? Not me
With or without Bass
Autodesk’s cloud
Can kiss this SaaS.

AutoCAD 2017.1.1 Update

Thanks to Jimmy Bergmark, I now know that the controversial subscription-only* AutoCAD 2017.1 Update has itself been updated. Jimmy was brave enough to install and run the execrable Autodesk desktop app and discovered the update update. Rather you than me, Jimmy!

Here’s the readme. You’ll need to get at it using Autodesk Account.

I note that a bunch of crashes are fixed by this update update. Perhaps that is related to the magical missing AutoCAD 2017.1 crash information? Who knows?

The update was apparently released over a month ago on 17 November 2016. Autodesk needs to work out an alternative mechanism to Autodesk desktop app so that those of us who won’t/can’t use it will still be informed when updates become available. If only there were some other method Autodesk could use to communicate … Full post

Autodesk to pull the plug on 123D

The reason you should never rely on SaaS for anything important is that, well, you just can’t rely on it. If the software breaks, or the vendor goes under, or decides that line’s not profitable enough, or just loses interest, you’re screwed. More importantly, you’re screwed on a timeframe that’s out of your control, and probably much shorter than you would like. You can’t just go on using the software until you’re ready to move on, like you can with perpetual licenses.

Thanks for the latest lesson, Autodesk, regarding 123D:

Over the past few years, millions of people have unlocked their creativity with the Autodesk 123D apps and community. We’ve grown from one desktop tool in 2011 to multiple apps across desktop, web, and mobile.
 
We’re incredibly proud of these products, and even more proud of what you all have MADE with them. But we … Full post

BricsCAD startup LISP bug fixed

In my previous post I have a real problem with BricsCAD, I related my then-latest interaction with the Bricsys support system:

Steve Johnson
05-12-2016 05:30 UTC

I don’t know if this is a BricsCAD problem or a DOSLib one, so I am reporting it to both Bricsys and Dale at McNeel. I’m also not sure if this was happening in earlier versions.

If I load DOSLib during an S::STARTUP call and then use the (dos_msgbox) function later in that call, this fails the first time round because BricsCAD things the function is not defined. Opening a second drawing results in the call working as expected. I’ve chopped down our startup routine so you have an example.

; error : no function definition ; expected FUNCTION at [eval]

Awesome Bricsys Person
05-12-2016 12:32 UTC

Hi Steve,

There was a regression introduced in V17.1.10 that caused … Full post

I have a real problem with BricsCAD

To be precise, I have a real problem with writing  about BricsCAD. I’ve written some pretty complimentary things about BricsCAD lately. In the interests of balance, I’ve been intending to write about some of the issues people can expect to deal with when moving from AutoCAD to BricsCAD. Such issues certainly exist. The problem I have with that is that the issues keep going away!

Here’s how it usually goes. I find a problem in BricsCAD. I submit a support request. Within hours, I get a meaningful response from a person who understands the issue. Within days, I’m informed it’s been fixed internally and the fix will be in the next update. Within a week or two, that update is released. I download and install the updated version. It’s basically a full reinstall, but all settings are seamlessly retained and it’s faster and less painful than an AutoCAD Service Pack … Full post

So what’s actually new in BricsCAD V17?

A big problem I have in communicating the improvements to BricsCAD in V17 is that there are such a huge number of them. This isn’t an AutoCAD 201x-style touch-up masquerading as serious progress, this is a real  upgrade. You know, an AutoCAD V12-style upgrade that veteran AutoCAD users will remember from the good old days before Autodesk got bored and distracted. Dozens upon dozens of new features, improvements to existing features, performance improvements and bug fixes. Lots of stuff that’s genuinely useful.

I could write three posts a week on the changes and not be finished by this time next year. So I’m going to be lazy. I’ll pick out a few features for future posts but for the big picture I’ll point you to the official list. This isn’t a marketing document, it’s a technical list of terse descriptions of changes (to the Windows version only – … Full post

Magical disappearing AutoCAD 2017.1 crash information

In preparing to write something about the AutoCAD 2017.1 non-subscription-only update, I came across something slightly strange. Google AutoCAD 2017.1 crashes and you will probably see something like this:

autocad2017-1crashgoogle

What happens if you click that link? Nothing useful. You’re just taken to the landing page for the Autodesk Knowledge Network. The Google cached version of the link takes me to 404 land. Searching within the Autodesk Knowledge Network doesn’t produce relating to the crash in the original link, which seems to be language-pack related. The search wasn’t entirely fruitless, because I did discover that 2017.1 breaks linetype preview images for those of us who prefer a light user interface. But of … Full post

How to download Autodesk software without the Akamai download manager

For reasons beyond my understanding, Autodesk chooses to make life difficult for customers and prospective customers who want to download its products by imposing the use of a download manager (DLM) by Akamai. You really don’t want to let such a thing loose on your system even if it works, for reasons that have been explained in previous posts.

Until a couple of years ago, Autodesk allowed prospective customers to get at a direct download link after jumping through a few hoops and ignoring a bunch of bullshit warnings, but in recent times even that small measure of semi-decency has been removed. It became impossible for anyone who couldn’t or wouldn’t use the Akamai DLM to try out Autodesk’s products! Here’s what you get these days; there is no direct browser download option to be found, just a downloader stub you’re expected to install and give open slather … Full post

Autodesk Answer Day – 27 October 2016

Autodesk is holding another Answer Day to encourage you to use the Autodesk Community (discussion forums). Hop along and get answers to your questions (hopefully), because this is a special day where Autodesk people will attend and be responsive.

Here is the announcement. When is this event, exactly?

Join us on Thursday, Oct 27th from 6:00am to 6:00pm Pacific Time.

Autodesk, if you’re promoting a “global event”, please try to remember that the globe extends beyond the West Coast of America and include UTC (GMT) times in your announcements. Most of us know where our time zones are in relation to UTC, but seeing something listed only in Pacific Time is likely to mean we have to head off to a site like timeanddate.com or thetimenow.com to work it out.

To save you all the effort, Pacific Time is currently UTC -7 … Full post

When is a subscription-only update not a subscription-only update?

Before I get started, I want to clarify the meaning of the word ‘subscription’. For about 15 years, the word Subscription (note the initial capital) meant something specific for Autodesk customers. It meant you had bought a perpetual license and instead of paying for periodical updates, you paid for a year’s Subscription in advance. In allowed access to any new release that appeared during that year plus various other benefits.

That thing that was once called ‘Subscription’ has now been renamed ‘maintenance’ (no initial capital) in Autodeskspeak. So what does ‘subscription’ (no initial capital) mean? Rental. You pay in advance for use of the product for a period and when you stop paying, you stop using the product. This is now the only way to obtain Autodesk software you don’t already own. In addition to access to any new release that appears during the subscription period, it provides other benefits … Full post

Autodesk excludes maintenance customers from AutoCAD 2017.1 update (Edit: actually, it doesn’t)

Edit: it turns out that when Autodesk said this was subscription-only, that wasn’t true. See my later post for details.

A mid-term update containing a bunch of useful stuff, AutoCAD 2017.1 is the first update made available exclusively to subscription customers (renters). I’d love to tell you about how great this update is, but I can’t because I’m not allowed to use it.

If you’ve been a loyal customer of Autodesk for 30 years and have paid countless thousands for your software, upgrades and Subscription (now called maintenance) over those years, even if you are right now still paying maintenance to keep that software up to date, Autodesk is rewarding that loyalty by waving a virtual digit in your general direction. If you’re not a renter, you’re now officially a second class customer.

Autodesk is going to progressively hammer in a wedge to try to separate … Full post

How do I know most Autodesk customers don’t want rental?

In a recent comment, I was asked how I know Autodesk’s move to all-rental is the opposite of what customers want. Have I conducted research? This is an excellent question and deserves a proper answer.

So how do  I know this? Why am I so convinced? There are several independent sources of evidence, one bit of critical thinking and one undeniable proof. They all point in the same direction. First, a bit of evidence.

  • There are many public places on the Internet where this issue has been discussed, including Autodesk’s own discussion groups. The viewpoints expressed everywhere are overwhelmingly against Autodesk’s all-rental plans.
  • There are private places Autodesk customers hang out where I have access, and I receive private emails. Again, the overwhelmingly majority of the viewpoints I see expressed are very strongly against Autodesk’s strategy.
  • There’s a poll right here. How’s it going?
  • None of … Full post

Battle of the Bullshit part 2 – Autodesk’s sophistry

In my last post, I gave Bentley a well-deserved slap for, er, saying things that perhaps weren’t entirely factual. Now it’s Autodesk’s turn.

What’s this about? Carl White, Senior Director of Business Models at Autodesk, wrote a blog post Not so fast Bentley: Separating fact from fiction responding to statements made by Bentley in its press release Bentley Announces Autodesk License Upgrade Program. Some of Carl’s observations on Bentley’s claims were perfectly valid, but unfortunately he went beyond that and wrote a few more things – “facts” – where he’s on shakier ground. Let’s examine Carl’s interpretation of reality, shall we?

Fact #1 – No Autodesk customer ever  loses the right to use the perpetual software license you’ve purchased, it is “evergreen”.

This is generally true. There are exceptions (read the EULA), but let’s not split hairs. In the vast majority of cases, we don’t … Full post

Battle of the Bullshit part 1 – Bentley’s terminological inexactitudes

I note with interest the blog post Not so fast Bentley: Separating fact from fiction by Carl White, Senior Director of Business Models at Autodesk. In this, he responds to statements made by Bentley in its press release Bentley Announces Autodesk License Upgrade Program, stating:

Earlier this week, Bentley announced an “upgrade program” for Autodesk customers. We found the offer to be disingenuous and mischaracterizes what Autodesk offers our customers.

OK, let’s have a look at what Carl is complaining about. Here’s one Bentley statement that could be considered questionable:

For consideration by owners of Autodesk perpetual licenses facing Autodesk’s imminent deadline for the write-off of the future value of their investment, Bentley Systems is offering recovery of the value otherwise subject to forfeit.

Carl has a point here. The “imminent deadline for the write-off of the future value” line is presented as fact, but at this stage it’s … Full post

Hotfix for AutoCAD 2017 SP1 Autoloader bug

As reported earlier, AutoCAD 2017 SP1 breaks third-party add-ins that use the officially approved Autoloader mechanism. Autodesk is to be commended for acting quickly to produce a hotfix for this. In order to make this hotfix available quickly, Autodesk has taken the very unusual step of allowing a third party to distribute it. See this post from Jimmy Bergmark, who pointed out the bug in the first place. Kudos to whoever at Autodesk made the call to think outside the box to do this. It’s a very un-Autodesk Corporate thing to do, and particularly commendable for that very reason.

It’s important to note that because of the way Service Packs are now handled in AutoCAD and the vertical products based on it, this SP1 bug affects all of those products, not just base AutoCAD. Here is the list of affected products*:

AutoCAD 2017 Service Pack 1 is out but you probably don’t want to install it

As reported by Jimmy Bergmark, AutoCAD 2017 SP1 will break add-ins that use Autodesk’s built-in autoloader mechanism. It looks like it’s a problem caused by third party applications, but it’s not. It’s entirely Autodesk’s fault. The only fix at this stage is to uninstall SP1.

It’s astonishing that Autodesk would release a service pack like this, introducing a nasty bug that will break customers’ existing functionality. This reminds me of the comedy of errors that was AutoCAD Release 13 with its multitude of updates, many of which introduced new bugs as well as fixing others. AutoCAD 2017c4a, anyone?

If you needed any more evidence that automated continuous updates from Autodesk are A Bad Idea, here it is. What a crock.

Last chance to buy Autodesk software – should you take it?

If, like me, you’ve been receiving increasingly eager Autodesk emails urging you to action, you’ll already be aware that Autodesk will end the sale of its last remaining perpetual license software lines on 31 July 2016. The End Time has already arrived for AutoCAD, so the only way you can now buy any form of AutoCAD perpetual license is as part of a Suite, and you must also commit to a maintenance plan. Of course, any Suite is substantially more expensive than AutoCAD, both in terms of initial cost and ongoing maintenance fees. However, if you only buy software and aren’t interested in renting it, this is your last chance to do so. (Or is it? There’s always the possibility that Autodesk will abandon its all-rental strategy in order to stave off its losses, in which case all bets are off).

In sales, this is known as the … Full post