Category: <span>Customer Service</span>

BricsCAD V19 promo pricing ends 15 December

I’ve previously explained the changes to BricsCAD pricing that came in with V19, and showed how the prices for new purchases would rise when the promotional period ends. Upgrading now requires All-In. Problem? One change I failed to point out, but which was mentioned by a commenter, was that for customers not already on the All-In Maintenance program, they needed to sign up for one year’s All-In in addition to paying the upgrade fee. This meant the upgrade fee was significantly greater than in previous years because customers were effectively paying for two upgrades (e.g. V18 to V19 as an …

Autodesk Fusion 360 massive subscription price rise/drop

Autodesk’s cloud-based 3D design tool, Fusion 360, is changing price and structure from 7 October 2018. Whether it’s a huge price rise or a huge price drop depends on your perspective. Price rise The current annual subscription cost for Fusion 360 is US$310 and that’s going to change to US$495, which represents a 60% price increase. Existing subscribers are being kept at the same annual rate of US$310 or US$300 (depending on when you first subscribed) “for as long as you renew”. Existing subscribers, that looks like a promise to never increase your prices as long as you keep up …

Explaining the four tiers of AutoCAD license

Yesterday’s tiers Once upon a time, long long ago, you could buy AutoCAD with or without sets of features  called Advanced Drafting Extensions (ADE) containing optional extras such as dimensioning. At one stage you could buy four tiers of AutoCAD license at different prices: AutoCAD AutoCAD + ADE1 AutoCAD + ADE2 (incorporating ADE1) AutoCAD + ADE3 (incorporating ADE1 and ADE2) (Interestingly, the above situation is similar to the current arrangement with BricsCAD, where BricsCAD Classic, Pro and Platinum are available with incrementing prices and feature sets, with BricsCAD BIM and Sheet Metal available on top of Platinum). As almost everybody bought …

Autodesk subscription price rise certainty

In my previous posts exploring the costs associated with various CAD software licensing scenarios, there was always a need for assumptions because Autodesk had failed to provide any pricing information beyond a point a year or so from now. As a result, expecting the worst appeared to be the safest strategy. To Autodesk’s credit, this situation is now partially addressed. From this Autodesk web page: We’re extending our price commitment through 2028 for customers who continue to renew after they switch. The special Move to Subscription renewal suggested retail price will increase by no more than 5% in 2021, 2023, …

What’s new in AutoCAD 2019 for maintenance customers?

So you’re a long-term customer who has used AutoCAD since it ran on an abacus. You paid for upgrades when you could and switched to maintenance (then called Subscription) when that became the only cost-effective option for keeping current. You’re not about to fall for the subscription (rental) trick; they can prise your perpetual license from your cold, dead fingers. It’s no secret that the value for your maintenance dollar has been poor for years. Autodesk is jacking up maintenance prices in leaps and bounds; is the maintenance being performed at a rate that matches the amount being charged? In …

Has Autodesk broken your old licenses?

I’m seeing multiple recent complaints from people stating that their older but perfectly legal perpetual license AutoCADs are being broken. They’re also reporting that Autodesk is being less than helpful about fixing the problem in any reasonable kind of timeframe. Whether this is a deliberate act or yet another “this won’t happen again” screw-up is difficult to determine, but either way it’s pretty obnoxious. People paid a lot of money for this software and they deserve to have it working. If you have an old release lying around for whatever reason, maybe you’d better check to make sure it’s not …

Why every AutoCAD CAD Manager should have a copy of BricsCAD – part 6, future proofing

This is the sixth and final post in this series where I explain why this statement holds true: As a CAD Manager looking after AutoCAD users, or a power user looking after yourself, it’s worth your while to have a copy of BricsCAD handy. This post explains why adding a copy of BricsCAD to your stable of AutoCAD licenses is a good thing for your future and that of your company. A CAD Management thing I did a few years ago was to examine the options for replacing AutoCAD and other Autodesk products. I was an AutoCAD loyalist (albeit a …

Having trouble authorising Autodesk products?

You’re not alone. At the time of writing, the Autodesk license service at auth.autodesk.com is down, so if you need a response from that service before your software will work you’re likely to be severely out of luck. That’s more likely to be inconvenient if you’re on subscription rather than a perpetual license, because Autodesk subscription software phones home every month. Yes, even if you have a 3-year license.

Autodesk remotely killswitches AutoCAD licenses – again

Following the AutoCAD 2019 rollout disaster, where subscription users found their AutoCAD 2018s were broken by an Autodesk licensing system meltdown, Autodesk CEO Andrew Anagnost issued an apology. He also assured customers on Twitter that it wouldn’t happen again: While I welcomed that, I did have this to say at the time: I don’t think such a guarantee is realistic, given that the nature of subscription software is to only work when it knows you’ve paid up. At least it demonstrates that the desire is there right at the top to try to prevent such debacles from occurring in future. …

The game has changed – Robert Green migrates to BricsCAD

Is anybody left who still thinks BricsCAD isn’t a serious replacement for AutoCAD? If that’s you, perhaps the latest news might make you take it seriously. No, not the Heidi Hewett news. Even more recent news than that! Robert Green, CAD Management guru, Cadalyst writer and consultant (not to mention a rather good guitarist) has been announced as the first Bricsys Certified Migration Consultant. Read all about what Robert has to say on this Bricsys blog post. Anybody who has been reading this blog for the last few years will be surprised by none of what Robert has to say …

Autodesk removes ability to control products and updates by device

If you’re a CAD Manager controlling Autodesk software through Autodesk Account, make sure you don’t ignore this little notice near the top: Full details can be found on the page Device Management Discontinued in Autodesk Account, but in short another level of control and flexibility will be removed from you in a month or so. I hope you’re sincerely grateful for Autodesk improving and simplifying the user management experience. This only applies if you allow Autodesk desktop app to be installed, which I’ve always advised against. Of course, if you’re in a secure proxy environment there’s a good chance that …

Autodesk forums return – what do you think?

Congratulations to the tech team behind the Autodesk forum software for getting the redesigned forums back up well ahead of schedule! The new forums look very different. My first impression is that it is a standard-issue Autodesk “progression” – it looks prettier but doesn’t work nearly as well. Huge swathes of screen space are wasted for graphic impact (no, I don’t mean the long-dead Autodesk attempt at PowerPoint). Big fonts, huge header, even bigger footer, lots of pretty white space. Yet what is there contains less useful information. On a 1920 x 1200 monitor, I can only see four threads …

What to do while the forums are down, dear Autodesk?

In common with most online services, the Autodesk forums are down for maintenance from time to time. That will be happening this weekend: Announcement: The forums will be unavailable starting 1 p.m. on Friday, April 6 (Pacific time) while we implement the forum redesign. We will be back online at 9 a.m. on Monday, April 9, or sooner. I really wish Autodesk would act like a company with an international focus and use universally understood time standards for its announcements. Allow me to translate for those people outside North America for whom “Pacific time” means nothing. Pacific Time (UTC-7) UTC Off line: …

The great Autodesk Collections rip-off has ended

I reported in January that, “The way Autodesk Collection licensing works, you can’t use more than two of the products in a Collection at once.” Thanks to a policy reversal from Autodesk, this is no longer true. Felice on the Autodesk forums shared the good news: Hi all, I have an update to share on this topic… we are removing the Industry Collection concurrent usage policy limitation. Here are some more details/background: Overview: Currently, the Industry Collection concurrent usage policy limits the number of collection products that can be used at the same time to two. The terms and conditions related …

Andrew Anagnost apology for AutoCAD 2019 rollout disaster

Autodesk CEO Andrew Anagnost has sent an email to customers affected by the AutoCAD 2019 rollout disaster that acted as a remote kill-switch for users of earlier releases of subscription software. The email’s subject is We Missed the Mark: Readers of this blog will be aware that Andrew and I have fundamental disagreements on where he has taken the company, but credit where credit is due. An apology was appropriate in this case, and Andrew stepped up and made one. He has also stated on Twitter that it won’t happen again. I don’t think such a guarantee is realistic, given …

AutoCAD 2019 rollout disaster

If you’re an AutoCAD user, you may have been intrigued by the news about the new way Autodesk is bundling up AutoCAD 2019 with various verticals (perpetual license owners need not apply). This is Autodesk’s latest attempt to promote its subscription model and raise prices again. 7% this time, but much more to come. But never mind that, the main point is that you’re getting a whole lot of stuff, and who could say that’s not a good thing? So it’s most unfortunate for Autodesk that the AutoCAD 2019 rollout has been an unmitigated disaster. My own experiences in trying …

How to get your Wacom Graphire 4 tablet working in Windows 10

I’ve been setting up a new PC at home and one of the things I struggled with was getting my Wacom Graphire 4 tablet working. This isn’t a CAD tablet (remember those?); instead, I use its pressure-sensitive stylus for image creation and editing. Press harder and you get more ink. Turn the pen over and you automatically erase instead of drawing. Press the eraser harder and you get more erasing. I use PaintShop Pro for my image work, by the way, not Photoshop. You can still buy and optionally upgrade PaintShop Pro perpetual licenses, which is how it should be. …

Autodesk contemplates Bentley-style licensing

Some of you may have received an invitation from Autodesk to provide survey feedback. This hints at a possible move towards time based licensing (e.g. hourly), and asks what kind of tools you will need to handle that. Sometimes these questions lead to nothing, other times they are a precursor to inevitable change (desirable or not). If it’s the latter, I can only surmise that Autodesk is concerned that its customers haven’t been thoroughly peed off by anything new in a while and is investigating novel and interesting ways to annoy them. Ask a Bentley customer what annoys them most …

Bricsys shows Autodesk how to do mid-term updates – again!

BricsCAD V18.2 for Windows is out. The new stuff in this mid-term update is again showing up Autodesk’s lack of progress with its once-flagship product, AutoCAD. I’m sure Autodesk would love customers to accept that there’s only so much anyone can do with a DWG-based CAD product once it reaches a certain level of maturity. Customers should get used to nothing of significance being added year after year. Diminishing returns, and all that. Pay to continue using the product, but don’t expect it to get better. What a shame for Autodesk, then, that Bricsys exists. By consistently providing a raft …

How to sign your LISP files

This post follows on from Why digitally sign your LISP files? and How to obtain a digital signature to sign your LISP files. In the first post, I explained why you might want to digitally sign your LISP files. In the second, I explained how to obtain and install a digital signature. This third and final post in the series assumes you have done all that and now want to sign your files. There are two methods available to you, using a dialog box or command-line interface. Signing LISP using the AcSignApply.exe dialog box Autodesk has provided a utility called …