A strange mix of AutoCAD, music, image manipulation and video

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Category Page for: Customer Service

Autodesk’s Callan Carpenter responds to Subscription follow-up

29 July 2010 at 10:32 pm » Comments (5)

You may remember a month ago I raised the question What proportion of Autodesk customers really are on Subscription? Shortly after that, I sent Autodesk Subscription VP Callan Carpenter these ...more »

Partial fix for language pack problem

22 July 2010 at 9:59 am » Comments (1)

The Civil 3D group within Autodesk has moved impressively quickly in providing a partial solution to the language pack problem I described earlier. What has been provided so far is ...more »

Civil 3D 2011 ANZ comes complete with “virus”

19 July 2010 at 4:06 pm » Comments (6)

If you install Civil 3D 2011 using the ANZ (Australia/New Zealand) profile, when you start it up for the first time, you will see a large warning indicating that the ...more »

Autodesk discussion group changes – user reaction

30 June 2010 at 12:36 pm » Comments (0)

I will be airing my own views on the Autodesk discussion group changes in a future post. In the meantime, I have collected some reactions from other users. For the record, there has been ...more »

Automated anti-telemarketer script – brilliant!

29 June 2010 at 1:32 pm » Comments (0)

Annoyed by telemarketers? Too polite to abuse them or just hang up? Can't be bothered wasting their time in person? Then you need AstyCrapper. If you're using the open-source Asterisk ...more »

Raster Design 2011 due out on 20 July?

28 June 2010 at 6:34 pm » Comments (0)

After an interminable delay and a complete absence of information from Autodesk (no, "contact your reseller" doesn't count, especially when they don't know anything either), it seems Raster Design 2011 ...more »

Censorship on the Autodesk discussion groups

28 June 2010 at 1:24 pm » Comments (6)

The Autodesk discussion groups have quite a few problems at the moment, which I will discuss at length in future. One unnecessary problem that has been added to the mix ...more »

Autodesk discussion group update – what do you think?

11 June 2010 at 12:00 pm » Comments (10)

On 4 June 2010, Autodesk turned off NNTP access to its discussion groups as part of the process of updating its software to use a different engine (the new one ...more »

Filling the holes in Autodesk’s CHM Help stopgap

7 May 2010 at 1:18 pm » Comments (3)

It was good to see Autodesk react to criticism of AutoCAD 2011's browser-based Help with an acknowledgement of the problems and an attempt to provide a workaround by making a ...more »

Had any problems with this site lately?

7 May 2010 at 11:18 am » Comments (3)

A couple of days ago, my web hosting server was down. This is pretty unusual with the hosting company I use, but these things can happen to the best from ...more »

Autodesk shows Dassault how to treat customers

30 April 2010 at 2:03 pm » Comments (6)

There are areas of Autodesk's treatment of customers that leaves much to be desired, and I will most likely continue to be critical of that until a) I die; b) ...more »

Autodesk provides CHM-based Help for AutoCAD 2011

28 April 2010 at 2:27 pm » Comments (7)

In a comment in response to my AutoCAD 2011 Help system is not popular post, Autodesk's Diane Serda acknowledged the problems, offered apologies and posted a link to a CHM ...more »

Autodesk Subscription – it could be worse

18 April 2010 at 9:26 pm » Comments (12)

I'm still looking for your questions about Autodesk Subscription and upgrade policies and pricing. No matter what you think about that, you have to admit that Autodesk's current policies are ...more »

Autodesk Knowledge Base – rapid response converts fail to win

16 April 2010 at 1:46 pm » Comments (1)

Credit where credit is due. Following my rant about the uselessness of using a 16-minute YouTube video as the AutoCAD 2011 system requirements resource, the relevant people at Autodesk quickly ...more »

Autodesk Knowledge Base – who thought this was a good idea?

14 April 2010 at 10:35 pm » Comments (7)

This evening, I needed to know exactly which operating systems were supported by all AutoCAD releases from 2004 to 2011 inclusive. I have a pretty good idea, but I needed ...more »

What would you ask Autodesk about Subscription and upgrades?

14 April 2010 at 1:51 pm » Comments (4)

My post on Autodesk's new upgrade pricing regime attracted a fair amount of comment, much of it critical of Autodesk. So, let's follow this up. Let's say, just hypothetically, that you ...more »

Autodesk Subscription support – how is it?

23 February 2010 at 10:36 am » Comments (4)

I'd like to hear your experiences with the support that is part of the Autodesk Subscription package. My own experiences have been mixed, but I'd like to hear from you ...more »

AutoCAD does a Cheshire Cat

19 February 2010 at 3:06 pm » Comments (4)

In Alice's Adventures in Wonderland, the Cheshire Cat gradually disappears until nothing is left but its smile. The AutoCAD packaging has done the same thing over the years until now ...more »

How will you react to Autodesk’s new upgrade pricing?

8 February 2010 at 10:40 pm » Comments (34)

As I reported early last year, Autodesk is going to discourage you from paying for upgrades as and when you see fit. It is doing this by charging you 50% ...more »

Hope for Autodesk FM Desktop orphans

16 January 2010 at 1:54 pm » Comments (1)

For those of us who have been following Autodesk for decades, it's a familiar story. Autodesk buys a company or its technology, makes an Autodesk product out of it, and ...more »