I recently enjoyed reading what appears to be a genuine and not at all atypical internal Microsoft email from Bill Gates. I always enjoy seeing an honest opinion expressed in a way that cuts through the glossy corporate PR image, and this one certainly does that. Actually, it reminds me of the sort of thing [...]

I’ve been dealing with Autodesk in various ways for 23 years and have had a variety of experiences as a result; some good, some bad. The provision of the license codes needed to keep AutoCAD running has historically been pretty good. No longer. I’m currently going through the worst Autodesk customer service experience in my [...]

In the general scheme of things, this is a relatively trivial issue, but it’s sometimes the little things that get under my skin. Winner of this year’s prize for most annoying new feature just has to be the new tooltips. They are really not good for my mental health. If I have tooltips turned on, [...]

One of the banes of AutoCAD over the past few years is the phenomenon of the half-baked feature. A new feature is added to the product with serious design deficiencies and/or bugs and other shortcomings that make it much less useful than it should have been. I’m sure you have your own favourite examples of [...]

In a recent blog post, Roopinder Tara included this throw-away comment:
Pure bloggers don’t do advertising, so no worry about advertising pressure — the secret and unstated fear of us all in the trade press.
I respect Roopinder, but this kind of “pure blogger” label irritates me. I have an ad on my blog for geeky T-shirts, [...]

What’s the longest you’ve waited on hold? I broke my own personal best last week when I rang my bank. I phoned up, went through the menu system, typed in my account number and was advised that there could be “some delays” due to “technical difficulties”. I left the phone on speaker and went about [...]

I have a few customer service stories to share. Most are about bad service, but one is about very good service indeed. This isn’t that story. It’s a rant, but it’s true, and it is offered here for your amusement.
A couple of years ago I took my eldest daughter L to a school friend’s party [...]