Category: <span>Rant</span>

AutoCAD 2009 – Tooltips are bad for my sanity

In the general scheme of things, this is a relatively trivial issue, but it’s sometimes the little things that get under my skin. Winner of this year’s prize for most annoying new feature just has to be the new tooltips. They are really not good for my mental health. If I have tooltips turned on, I find it hard to use AutoCAD 2009 for more than a few minutes without wanting to smash my fist through the screen. I would like to leave tooltips on just a little bit so they will let me get used to AutoCAD’s modified button …

AutoCAD 2009 – Action Recorder needs action

One of the banes of AutoCAD over the past few years is the phenomenon of the half-baked feature. A new feature is added to the product with serious design deficiencies and/or bugs and other shortcomings that make it much less useful than it should have been. I’m sure you have your own favourite examples of this. I may expand on this theme in future, but for now let’s concentrate on one brand new and particularly undercooked feature, the Action Recorder. The ability to record and play back macros is undoubtedly something that many users want, and has featured prominently in …

Advertising, ethics and editorial freedom

In a recent blog post, Roopinder Tara included this throw-away comment: Pure bloggers don’t do advertising, so no worry about advertising pressure — the secret and unstated fear of us all in the trade press. I respect Roopinder, but this kind of “pure blogger” label irritates me. I have an ad on my blog for geeky T-shirts, so I’m an impure blogger? Somebody please explain the reasoning behind that distinction, because I don’t understand it. Even if I accepted (say) Autodesk advertising, the idea that it would have any influence on what I choose to write is ridiculous. Yet I …

Customer Service 3 – On Hold

What’s the longest you’ve waited on hold? I broke my own personal best last week when I rang my bank. I phoned up, went through the menu system, typed in my account number and was advised that there could be “some delays” due to “technical difficulties”. I left the phone on speaker and went about my other business. I did some actual work, prepared the evening meal ingredients, made sure my kids had showers and music practice, greeted my wife as she returned home, cooked the evening meal, served it, ate it, cleaned up, did some more work, and after …

Customer Service 1 – McDonald’s

I have a few customer service stories to share. Most are about bad service, but one is about very good service indeed. This isn’t that story. It’s a rant, but it’s true, and it is offered here for your amusement. A couple of years ago I took my eldest daughter L to a school friend’s party at a local fast food outlet. (It’s McDonald’s Melville, actually. I see no need to protect the guilty). As second daughter E would have been left out, I took her too. They could play on the playground together. L was being fed at the …