Autodesk confirms outrageous upgrade price increase

As I indicated in May, Autodesk will be increasing the cost of upgrades to 70% of the full retail cost of a new license. This renders it totally pointless upgrading Autodesk software at all, which is obviously Autodesk’s intention. This change probably won’t affect many people, as those who have chosen to stick with […]

I was wrong about AutoCAD 2013 Help, it still sucks

In my effusive welcome of AutoCAD 2013’s updated Help system, I wondered if I had been shocked into missing some glaring problem. Unfortunately, that’s exactly what happened. In my enthusiasm, I managed to totally miss the fact that the new system has not been introduced for offline users.

If you use the new system, […]

AutoCAD 2013 Service Pack 1 – Now you see it, now you don’t

Last week, Autodesk released Service Pack 1 for AutoCAD 2013, and then removed it a few days later.

Service Pack 1 for AutoCAD 2013 has been temporarily removed due to a newly discovered fatal error. The AutoCAD team is actively working on resolving this and a new service pack will be posted here as soon […]

Trebling upgrade prices was not enough for Autodesk

A blog post from BIM person Gregory Arkin contains a number of confidently-made statements about what Autodesk intends to do with its upgrade and Subscription pricing model. If the information is correct, the news is all bad for customers. The prices for both upgrade and Subscription are getting jacked up substantially. In fact, for […]

Autodesk edges towards taking money for Cloud services

In an email to Subscription customers, Autodesk made several announcements about its Autodesk 360 Cloud services.

Subscription users now get 25 GB per seat of Cloud storage, up from 3 GB. Non-Subscription users who create an Autodesk 360 account get 3 GB. The intent here, as with the trebling of upgrade costs, is to get […]

AutoCAD 2013 – Download from Subscription without Akamai

This year, Autodesk appears to have finally got its act together in terms of making software downloads and serial numbers available to Subscription customers quickly after the AutoCAD release. For me at least, the serial numbers and downloads were available as soon as I looked for them, so Autodesk deserves praise for improving matters […]

AutoCAD 2013 – What’s new?

As AutoCAD 2013 (yes, that’s what it’s called, shock, horror!) has now been released in Japan (Google translation), I can start to discuss it. I’m not yet free to go into details about anything that does not have publicly released information avaialable, but here’s a brief summary of what I can say. I will […]

Cloud concerns – tie-in

One of the major attractions of the Cloud for vendors is that it ties in customers, providing a reasonably consistent revenue stream. It is an effective anti-competitive strategy. There are various technical and other methods that can be used to ensure that it’s difficult or even impossible for customers to jump ship. While that’s all […]

Cloud benefits – processing power

A frequently stated advantage of CAD on the Cloud is the access to large amounts of processing power. Instead of relying on your lowly local processor to perform complex tasks, you can instead zap the job up to the Cloud where vast numbers of processors churn away in massively parallel fashion and then zap the […]

Autodesk Cloud – don’t panic, business as usual

Autodesk recently made a big announcement about its Cloud initiatives, and reactions have been all over the place. Some people can barely contain their breathless excitement while others are outraged to the point of passing out the pitchforks. Why? It’s pretty much business as usual.

It’s nothing like Dassault’s disastrous we’re-moving-you-to-the-Cloud FUD campaign against […]

AutoCAD 2012 – Massive download bloat

Note: this post is not an April fool’s joke. It may be ridiculous and hard to believe, but unfortunately it’s all true.

After I managed to overcome Autodesk’s obstructive download manger and download AutoCAD 2012, it became available on the Subscription site (when that site wasn’t running unusably slowly). Or it became kind-of available. Here’s […]

AutoCAD 2012 – Downloading the trial is a trial

Let’s say you’re trying to download some software and it insists on first installing some intermediary download manager. Do you think, “Great, this will make my life easier, things are bound to go quickly and smoothly now”? No, didn’t think so. How about when it’s by Akamai? Does that make you feel more confident? […]

Not answering the question

Here in Australia, we’re in election mode, so I have even more reasons to avoid watching TV. On those occasions when I do watch it, I am often annoyed by what I see. This is not a novel observation, but one of the things that annoys me about many politicians is their habit of […]

Autodesk’s Callan Carpenter responds to Subscription follow-up

You may remember a month ago I raised the question What proportion of Autodesk customers really are on Subscription? Shortly after that, I sent Autodesk Subscription VP Callan Carpenter these questions following up on the interview:

I have a request for follow-up information arising from this interview. I hope you can find the time […]

Raster Design 2011 due out on 20 July?

After an interminable delay and a complete absence of information from Autodesk (no, “contact your reseller” doesn’t count, especially when they don’t know anything either), it seems Raster Design 2011 is going to be released on 20 July. If that’s correct, those of you who use, say, image formats not directly supported by AutoCAD […]

What proportion of Autodesk customers really are on Subscription?

In my recent interview of Autodesk Subscription VP Callan Carpenter, he made these statements:

…there is a very small fraction of our revenue that comes from upgrades at this point in time.

We’re down to very low single digits of customers who upgrade, and of those only half of those upgrade 1 or 2 […]

Callan Carpenter interview 5 – the 12 month cycle

This 5th post concludes the Callan Carpenter interview series. For the record, this interview was done in real time over the phone, with no prior notice of the questions.

SJ: The 12-month cycle that you have for most of your software has come under some criticism from all sorts of people, especially me. Once […]

Callan Carpenter interview 4 – enhancing the program

Part 4 of 5 in this series.

SJ: There is always the fear that once you have all of your customer base on Subscription, you’re not going to need to offer those benefits any more. Can you assure people that that’s not going to be the case, that you are going to keep being […]

Callan Carpenter interview 3 – the cost of complexity

Part 3 of 5 in this series.

SJ: In one of my blog posts, I was pretty cynical about one of the phrases used in the press release: “the streamlining of upgrade pricing based on feedback from customers and resellers”. Was I wrong to be cynical about that? Did your customers really ask for […]

Callan Carpenter interview 2 – upgrades a tiny minority

Part 2 of 5 in this series.

SJ: Is there anything specific you want to say about what I have written in my blog?

CC: There are a number of things we can do to put Subscription questions and Simplified Upgrade Pricing into context. I think the first thing we need to recognise is […]

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