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Category Page for: Subscription

Not answering the question

13 August 2010 at 12:23 pm » Comments (17)

Here in Australia, we're in election mode, so I have even more reasons to avoid watching TV. On those occasions when I do watch it, I am often annoyed by ...more »

Autodesk’s Callan Carpenter responds to Subscription follow-up

29 July 2010 at 10:32 pm » Comments (5)

You may remember a month ago I raised the question What proportion of Autodesk customers really are on Subscription? Shortly after that, I sent Autodesk Subscription VP Callan Carpenter these ...more »

Raster Design 2011 due out on 20 July?

28 June 2010 at 6:34 pm » Comments (0)

After an interminable delay and a complete absence of information from Autodesk (no, "contact your reseller" doesn't count, especially when they don't know anything either), it seems Raster Design 2011 ...more »

What proportion of Autodesk customers really are on Subscription?

28 May 2010 at 12:55 pm » Comments (6)

In my recent interview of Autodesk Subscription VP Callan Carpenter, he made these statements: ...there is a very small fraction of our revenue that comes from upgrades at this point in ...more »

Callan Carpenter interview 5 – the 12 month cycle

24 May 2010 at 9:09 am » Comments (2)

This 5th post concludes the Callan Carpenter interview series. For the record, this interview was done in real time over the phone, with no prior notice of the questions. SJ: The ...more »

Callan Carpenter interview 4 – enhancing the program

22 May 2010 at 9:10 am » Comments (1)

Part 4 of 5 in this series. SJ: There is always the fear that once you have all of your customer base on Subscription, you're not going to need to offer ...more »

Callan Carpenter interview 3 – the cost of complexity

21 May 2010 at 8:54 am » Comments (1)

Part 3 of 5 in this series. SJ: In one of my blog posts, I was pretty cynical about one of the phrases used in the press release: "the streamlining of ...more »

Callan Carpenter interview 2 – upgrades a tiny minority

20 May 2010 at 3:36 pm » Comments (5)

Part 2 of 5 in this series. SJ: Is there anything specific you want to say about what I have written in my blog? CC: There are a number of things we ...more »

Callan Carpenter interview 1 – Autodesk and social media

19 May 2010 at 8:19 pm » Comments (0)

A couple of weeks ago, Angela Simoes from the Autodesk Corporate PR team invited me to interview Callan Carpenter, Autodesk's Vice President of Global Subscription and Support. Callan is responsible ...more »

Filling the holes in Autodesk’s CHM Help stopgap

7 May 2010 at 1:18 pm » Comments (3)

It was good to see Autodesk react to criticism of AutoCAD 2011's browser-based Help with an acknowledgement of the problems and an attempt to provide a workaround by making a ...more »

Autodesk Subscription – it could be worse

18 April 2010 at 9:26 pm » Comments (12)

I'm still looking for your questions about Autodesk Subscription and upgrade policies and pricing. No matter what you think about that, you have to admit that Autodesk's current policies are ...more »

What would you ask Autodesk about Subscription and upgrades?

14 April 2010 at 1:51 pm » Comments (4)

My post on Autodesk's new upgrade pricing regime attracted a fair amount of comment, much of it critical of Autodesk. So, let's follow this up. Let's say, just hypothetically, that you ...more »

Downloading AutoCAD 2011

26 March 2010 at 11:04 am » Comments (16)

Apparently, AutoCAD 2011 has been available for download for the best part of a day. Here's my experience so far. As a Subscription customer, I can see a bright new Get ...more »

Why don’t you use the current release?

8 March 2010 at 2:12 pm » Comments (11)

While a lot of you are running one of Autodesk's current-model products, there will be a very large portion of you that are using something older. This post is addressed ...more »

Autodesk Subscription support – how is it?

23 February 2010 at 10:36 am » Comments (4)

I'd like to hear your experiences with the support that is part of the Autodesk Subscription package. My own experiences have been mixed, but I'd like to hear from you ...more »

AutoCAD does a Cheshire Cat

19 February 2010 at 3:06 pm » Comments (4)

In Alice's Adventures in Wonderland, the Cheshire Cat gradually disappears until nothing is left but its smile. The AutoCAD packaging has done the same thing over the years until now ...more »