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Apparently, AutoCAD 2011 has been available for download for the best part of a day. Here’s my experience so far. As a Subscription customer, I can see a bright new Get Your Upgrade button, and if I click on that I get an AutoCAD 2011 English link to click on. So far so good. [...]  26 March 2010, 11:04 am |  19 comments | Tags: AutoCAD 2011, Download, Subscription | Category: AutoCAD 2011, Subscription While a lot of you are running one of Autodesk’s current-model products, there will be a very large portion of you that are using something older. This post is addressed to the latter group. Even if you’re on Subscription and have the current release available, but have chosen to keep running an older release, [...] 8 March 2010, 2:12 pm | 11 comments | Tags: Autodesk, Subscription, Upgrades | Category: AutoCAD, Autodesk, Comments, Subscription I’d like to hear your experiences with the support that is part of the Autodesk Subscription package. My own experiences have been mixed, but I’d like to hear from you rather than push any particular barrow. Have you used it? Good, bad, indifferent, all of the above? Is it timely, efficient, knowledgeable, clearly communicated? [...] 23 February 2010, 10:36 am | 5 comments | Tags: Autodesk, Customer Service, Subscription, Support | Category: Autodesk, Comments, Customer Service, Subscription In Alice’s Adventures in Wonderland, the Cheshire Cat gradually disappears until nothing is left but its smile. The AutoCAD packaging has done the same thing over the years until now nothing is left but the 0s and 1s. In Release 13, one box was not enough to keep all the materials, but Autodesk gradually [...] 19 February 2010, 3:06 pm | 4 comments | Tags: AutoCAD, Autodesk, Spin, Subscription, Tip | Category: AutoCAD, AutoCAD 2011, Autodesk, Customer Service, Nostalgia, Other Autodesk Products, Spin, Subscription, Tip |
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All original content copyright © 2008-2012 Steve Johnson - All Rights Reserved |
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What would you ask Autodesk about Subscription and upgrades?
My post on Autodesk’s new upgrade pricing regime attracted a fair amount of comment, much of it critical of Autodesk.
So, let’s follow this up. Let’s say, just hypothetically, that you had an Autodesk high-up in front of you who was willing to answer questions about Subscription and upgrade policy. What would you ask? [...]