I like Dieter Schlaepfer, we’ve been arguing for years.
Dieter and I have never met in person, but online we go back to the CIS:ACAD CompuServe days of the early 1990s. Dieter’s a good guy who has done a splendid job with AutoCAD documentation content for decades. He is genuinely interested in improving the product and customer experience, and has done a great deal to do so over the years.
Autodesk’s cloud push, however, is struggling. Many Autodesk cloud products are dying or dead. Others (mostly free) carry on but many have failed to live up to expectations. Some paid cloud products (e.g. Fusion 360) are starting to generate some return on Autodesk’s huge investment. However, it’s all years behind schedule. We were supposed to be cloudy CAD users several years ago. It hasn’t happened. How much of that is because of technical blockages, how much is because we have problems trusting the cloud, and how much is because we prefer to own our software licenses? I have no way of telling, but I’m sure the latter factor is somewhere … Full post →
Why does AutoCAD 2018 need a new DWG format? It probably doesn’t. The 2013 DWG format is capable of holding pretty much anything you want… Although Autodesk cites performance reasons with certain drawings, I strongly suspect the new DWG format was introduced purely to make life difficult for competitors, and to encourage wavering customers to stay with Autodesk for fear of losing compatibility. In other words, it seems likely this is an anti-competitive change rather than a technical one.
Access to new industry collections – Available only through subscription, you’ll realize significant savings when you need two or more Autodesk software products.
Bullshit. Industry collections are just rental-only engorged suites. Suites are those things with many more than two products; things that Autodesk has been pushing hard for years, before dropping them from the price list. If you already have a suite that contains the products you need (remember, Autodesk’s statements are aimed at existing perpetual license holders), switching to an industry collection will cost you vastly more. That’s the opposite of significant savings.
New and improved support – Enjoy faster response times and the option to receive help by scheduling a call with Autodesk technical support specialists.
One argument I’ve seen in support of the all-rental software model is that it will rake in lots of cash from those users who aren’t currently customers, i.e. pirates. Here’s an example (Carl Bass, November 2016):
We believe some of these people were previously pirating the software and now have a much more affordable option with product subscriptions. This is consistent with the fact that emerging countries are some of the fastest growing areas for product subscriptions. In other cases, these new users have been using an alternative design tool and could now afford software from Autodesk.
Putting aside the correlation-does-not-imply-causation thing, rental simply isn’t a much more affordable option than perpetual licenses. On the contrary, it’s much more expensive (except for short term use). Repeating an #AlternativeFact doesn’t make it any more true.
The idea that people who had been using non-Autodesk software have switched over to … Full post →
In this final post of the series, I’ll examine the patterns that have emerged from the upgrade history I rated in parts 1 to 4. Bear in mind I’m only assessing the DOS (up to R13) and Windows (from R12 on) versions of the full version of AutoCAD. Of course, this only represents my opinion of those releases and is bound to be biased by the uses I and my users have for the software. Your experiences and opinions will almost certainly vary.
What can I say? My assessment is based on a third of a century of experience, and I’ve tried to be as objective as I can. I’m not unique in perceiving the decline of the AutoCAD upgrade; you’ll see the same said by long-standing customers and experienced independents all over the place. Ralph Grabowski, for example:
The new feature list for AutoCAD’s annual “big-R” release … Full post →
It always amuses me when people proclaim a rising technology as not just promising, but the way of the future that will inevitably take over. Anybody can see that’s the way things are heading, they say. No use fighting it. Don’t question the certainty of the forthcoming tech revolution, you Luddite! It’s a sea change, resistance is futile, get on board now or be swept away on the flood waters of progress.
What a load of bollocks.
What really surprises me is when people who are old enough to know better join in with this sort of thing. Those of us who have been around a while have seen many “inevitable” technological revolutions dry up and fizzle out, some more than once. It gets old.
Remember a few short years ago when touchscreens were going to be part of everybody’s desktop setup as ubiquitous as the mouse? I do, but … Full post →
How does he go? On a positive note, top marks for creative writing! The general theme is a strained and somewhat Californian analogy in which perpetual licenses are like canned goods (bad), and rental is like fresh produce (good). However, it’s presented well and professionally written. Among the highlights are:
Perpetual software licenses are like high-fructose corn syrup – no, I’m not making this up. Stop laughing at the back there!
This is a change that is simply a better experience for everyone – everyone who … Full post →
I’d like to thank Steve for the opportunity to write this guest post. My post doesn’t necessarily represent Steve, nor does it represent any company. It’s strictly a personal point of view. The purpose of this post is to prompt discussion and debate, and get your opinion.
Recent discussion on this blog has focused on Autodesk and its many changes over the past few years (upgrade pricing, policy changes, term-only aka rental licenses, move to the cloud, etc.), and there’s been a lot of skepticism. If we stand back and look at the landscape, though, Autodesk is not alone. True, they’re moving faster and more aggressively than their competitors, but many software companies are making similar changes.
Change can be disruptive, it can have positive and negative impact, and there can be winners and losers. But … it’s inevitable, and it’s better to understand change than to fight it. To … Full post →
In a recent comment, I was asked how I know Autodesk’s move to all-rental is the opposite of what customers want. Have I conducted research? This is an excellent question and deserves a proper answer.
So how do I know this? Why am I so convinced? There are several independent sources of evidence, one bit of critical thinking and one undeniable proof. They all point in the same direction. First, a bit of evidence.
There are many public places on the Internet where this issue has been discussed, including Autodesk’s own discussion groups. The viewpoints expressed everywhere are overwhelmingly against Autodesk’s all-rental plans.
There are private places Autodesk customers hang out where I have access, and I receive private emails. Again, the overwhelmingly majority of the viewpoints I see expressed are very strongly against Autodesk’s strategy.
In my last post, I gave Bentley a well-deserved slap for, er, saying things that perhaps weren’t entirely factual. Now it’s Autodesk’s turn.
What’s this about? Carl White, Senior Director of Business Models at Autodesk, wrote a blog post Not so fast Bentley: Separating fact from fiction responding to statements made by Bentley in its press release Bentley Announces Autodesk License Upgrade Program. Some of Carl’s observations on Bentley’s claims were perfectly valid, but unfortunately he went beyond that and wrote a few more things – “facts” – where he’s on shakier ground. Let’s examine Carl’s interpretation of reality, shall we?
Fact #1 – No Autodesk customer ever loses the right to use the perpetual software license you’ve purchased, it is “evergreen”.
This is generally true. There are exceptions (read the EULA), but let’s not split hairs. In the vast majority of cases, we don’t … Full post →
Earlier this week, Bentley announced an “upgrade program” for Autodesk customers. We found the offer to be disingenuous and mischaracterizes what Autodesk offers our customers.
OK, let’s have a look at what Carl is complaining about. Here’s one Bentley statement that could be considered questionable:
For consideration by owners of Autodesk perpetual licenses facing Autodesk’s imminent deadline for the write-off of the future value of their investment, Bentley Systems is offering recovery of the value otherwise subject to forfeit.
Carl has a point here. The “imminent deadline for the write-off of the future value” line is presented as fact, but at this stage it’s … Full post →
Do you own your home or rent it? Given the choice, what would you prefer? Why?
Do you own your car or rent it? Given the choice, what would you prefer? Why?
Do you own your TV or rent it? Given the choice, what would you prefer? Why?
Do you own your computer or rent it? Given the choice, what would you prefer? Why?
If you’re like me, you answered the same for most or all of those questions. I own all of the above and rent none of it. I prefer owning all of the above. Why? Three Cs:
Continuity. If I own my home, there’s a pretty good chance that I’ll be able to go on living in it as long as I like. There are exceptions (wars, natural disasters, etc.), but ownership is generally much safer than renting if it’s … Full post →
It’s probably unwise to make predictions about what is going to happen in technology. If so, I’m about to be unwise. So be it; if I’m wrong you can taunt me about this post in a few years. Here’s my prediction:
Autodesk’s attempt to move CAD users onto the Cloud is doomed to failure.
This is the first of a series of posts that will examine what I mean by that and the reasons behind it. The first thing that’s important to lay out is what I mean by failure. What I mean is that reality will not match Autodesk’s expectation of what will happen with its products moving to the Cloud. What expectation is that?
I’d say two to three years from now, every one of our products will be used online. The only way to use them will be online.
In a recent post on Between the Lines, Shaan passed on the following response from the AutoCAD Team:
There has been some recent discussions about the built-in help system in AutoCAD 2013, both positive and some criticism. As our longtime users know, AutoCAD help has been through many evolutions.
We are particularly proud of the new AutoCAD 2013 online learning environment we recently released (AutoCAD Online Help Mid-Year Updates.) This update addressed several user requested fixes and changes, and we will continue to take our direction from our user’s feedback.
We do recognize that the online learning environment may not be the solution for every user, so while we are focused on creating a rich and personalized online experience, we will continue to maintain our current basic offline experience.
(The emphasis is mine). This statement, although couched in marketingspeak, confirms what I’ve had to say on the subject. … Full post →
In my effusive welcome of AutoCAD 2013’s updated Help system, I wondered if I had been shocked into missing some glaring problem. Unfortunately, that’s exactly what happened. In my enthusiasm, I managed to totally miss the fact that the new system has not been introduced for offline users.
If you use the new system, there’s a link on the front page to the offline files. I got as far as downloading and installing what I thought was the offline version of the new system and discovered that it didn’t want to install because the old one was already installed. What I should have then done, and didn’t, was to uninstall the old and install the new, before running it in offline mode. I intended to get around to that to check the performance and responsiveness of the respective versions, but didn’t have the time right then. … Full post →
Some months ago, I gave Autodesk severaldamngood (and thoroughly well-deserved) thrashings over its hopelessly inadequate AutoCAD 2013 Help system. When Autodesk’s Dieter Schlaepfer responded and asked for feedback, he sure got it. There are 142 comments on that one post to date, most of them leaving nobody under any illusions about how short of the mark the new system was.
There is now an updated version of the AutoCAD 2013 Help system. It has been an interminably long time coming, a fact made far worse by Autodesk’s stubborn refusal to provide a CHM stopgap (which could have easily been done on the ship date with minimal resources if the will had been there), but at least an update is here now. Is it any good, though?
I’ve seen fit to give the online version of the … Full post →
Service Pack 1 for AutoCAD 2013 has been temporarily removed due to a newly discovered fatal error. The AutoCAD team is actively working on resolving this and a new service pack will be posted here as soon as it is available.
This is the sort of thing that Beta testing is supposed to prevent, but in this case it obviously didn’t. Somebody in a position of influence at Autodesk needs to investigate whether this is just a freak one-off, or if there is some systemic weakness within the Beta testing program.
One of the supposed benefits of Cloud software is that there are no updates for users to worry about. It’s all taken care of on the vendor’s server and you’re always using the most up to date version. OK, now … Full post →