One concern with any SaaS (Software as a Service) product is the potential for downtime. Is this really an issue? After all, big Cloud vendors have multiple server farms as part of their huge infrastructure investment. This provides redundancy to keep things going even in the event of a major local disaster or two. Cloud vendors have a lot of experience handling things such as power outages, hackers, denial-of-service attacks and the like. Amazon, the vendor currently used by Autodesk, promises an annual uptime of 99.95%. That’s got to be good enough, surely?
Maybe not. The Amazon cloud service has had some noticeablefailures, in some cases affecting customers for several days. Amazon may promise a certain average uptime figure, but it provides only credits if it fails to meet its targets. Amazon has been known to be slippery about using fine print to …
The “other” C word – collaboration – was super-trendy in a mildly amusing way a couple of years ago, so I hesitate to use it here. But it seems to me that it represents a real potential benefit of CAD on the Cloud. Not just potential, because it’s already here, free for anyone, thanks to AutoCAD WS. The optional ability to put your designs where they can be worked on by those who are contributing to the design, regardless of their location, has to be a good thing, surely?
Let’s find out how it’s going in the real world. I’d like to hear from people who have used AutoCAD WS, or tried to use it, in order to collaborate with others. What are the benefits and problems? Does the workflow match your needs, or do issues such as contractual and legal responsibility prevent you from working in this way? Are …
One of the more interesting things about running a blog that is visited by a reasonable number of people is the fan mail. My immense modesty prevents me from keeping visible the thousands of positive comments that are posted here, but I thought I would give you an idea of the sort of praise I receive (and Akismet hides) on a daily basis. This small sample is all from the past 48 hours, with my comments in blue:
My brother recommended I might like this website. He was entirely right. This publish truly made my day. You cann’t believe simply how so much time I had spent for this info! Thanks! Actually, I cann, how so much! Many of my publishes make many people’s days. Please tell your brother I said “Hi!”, and thank him for the massage oil.
Autodesk recently made a big announcement about its Cloud initiatives, and reactions have been all over the place. Some people can barely contain their breathless excitement while others are outraged to the point of passing out the pitchforks. Why? It’s pretty much business as usual.
It’s nothing like Dassault’s disastrous we’re-moving-you-to-the-Cloud FUD campaign against its own product, SolidWorks. There’s no hint here of AutoCAD (real AutoCAD, I mean, not “AutoCAD” WS) being moved to the Cloud, or anything as radical as that. (Yes, I know there’s a limited experiment along those lines but that’s nothing to do with this announcement). It’s just a collection of relatively minor changes to Autodesk’s existing on-line services, collected together to make a newsworthy press release.
(As an aside, I must say this was a much more worthwhile announcement than the ridiculously over-hyped DE8.16N thing. So I was supposed to get excited about a routine upgrade of …
As you have probably noticed, I have changed the theme used on this blog. You may see some more minor changes to the layout over the next few days. If there’s anything you don’t like about the new theme, please say so.
Edit (October 2016): see this post to download Autodesk software easily.
Let’s say you’re trying to download some software and it insists on first installing some intermediary download manager. Do you think, “Great, this will make my life easier, things are bound to go quickly and smoothly now”? No, didn’t think so. How about when it’s by Akamai? Does that make you feel more confident? No, nor me.
If I download stuff without a manager, it just works. Sometimes it’s slow, but it works. If I use a general-purpose download manager that’s part of my browser, or one I chose to install and use (e.g. Free Download Manager), things generally go very well. If there’s a direct download link to use, success and a very quick download are almost guaranteed. But it seems that every time some company wants to force a download manager on me, something bad happens. Now …
Thanks to all entrants in the AutoCAD WS contest. I have now closed the entries and added a poll (see right). Although I did state that there would be no prize for this contest, I have some exciting news! I am happy to announce that thanks to an exclusive* arrangement with Autodesk, the winner of this contest will receive a free** copy of AutoCAD!*** I will keep the poll open until I feel like closing it or the entry I like best is winning, whichever is the most convenient.
* Exclusive to people with Internet access. ** Excluding any Internet access expenses the winner may incur. *** AutoCAD WS. If the winner is unable to use AutoCAD WS due to iThing insufficiency, browser-based access to Project Butterfly will be provided instead.
Good news! Autodesk has announced an app that will link iPads and iPhones to Project Butterfly. This provides viewing, markup and limited editing facilities.
Bad news! Autodesk has decide to call it AutoCAD WS, which is bordering on the fraudulent. It’s not AutoCAD, is nothing like it, and is unlikely to ever be anything like it. I can call my dog Prince, but that doesn’t make him royalty. Unfortunately, much of the mainstream media appears to be blissfully unaware of this. This is gaining Autodesk some short-term column inches, but at the longer-term expense of furthering the myth that “AutoCAD” is going to run on iPhone and iPads. People will start using Butterfly, think it’s AutoCAD, and then, if they need CAD for their Macs, wonder why they should spend thousands on something so basic and limited.
Good news! It will be available Real Soon Now, and you can sign up for it …
Autodesk is running a web survey to try to find out which user communities (including blogs) its customers find valuable. If you are interested in participating, the survey is here. If you want to specify any blogs, you will need to type or paste their names into various “other comments” boxes. As the number of blogs I read far exceeds a reasonable type-in requirement, I couldn’t accurately give an idea of my web habits. So I’m not sure how much can be accurately read into the results.
I saw Shaan asking about this kind of thing a while back, but not getting much response. It looks like Autodesk is trying to work out exactly where its customers go these days for support, discussion, networking, training, etc. I can’t speak for other bloggers, but I’d be happy to provide my site …
In a thread in the Feedback & Questions about the Discussion Groups section of the Autodesk discussion groups, somebody called ACADuser contributed what I thought was a highly amusing bar graph as a test image. Inspired by this, I contributed a couple of test images of my own.
A few hours later, the whole thread magically disappeared! It seems a shame that I went to the effort of making those images, and all for nothing. The handful of people who would have seen them on the discussion groups have now missed out on the experience. So I’ve decided to make up for that by posting them here, where thousands of people can look at them instead.
Here’s the first one (not that amusing):
Here’s the second one. Given the circumstances, it seems somewhat prescient:
I will be airing my own views on the Autodesk discussion group changes in a future post. In the meantime, I have collected some reactions from other users. For the record, there has been only a little censorship in this area. Here are some of the comments that made it through unhindered:
I’ve given it a fair shake and it’s just as bad as I imagined
Goodbye, people. It was nice while it lasted
it doesn’t look like you have any intention to meet the expectations of these people
not [as] much traffic as there was before the change. I hope things improve
I’m sure you’ve noticed the sourness many folks are having with this interface
What a f’in f-up
This is so aggravating that I am resorting to posting questions that may have already been answered vs. trying to find them via the search tool
The Autodesk discussion groups have quite a few problems at the moment, which I will discuss at length in future. One unnecessary problem that has been added to the mix is censorship. Having praised Autodesk in the past for allowing discussion to go unhindered, it’s only fair to slam heavy-handed moderation when I see it.
Before I get started, let me just say that Autodesk is entitled to moderate its discussion groups as it sees fit. The forum belongs to Autodesk and it can do what it likes with it. But just because Autodesk can censor its forums, that doesn’t mean it’s always a good idea to do so. Neither does that it mean that Autodesk is immune to public criticism of that censorship. There is no First Amendment obligation on Autodesk, but there are many other places that censored viewpoints can be repeated. Here, for example.
On 4 June 2010, Autodesk turned off NNTP access to its discussion groups as part of the process of updating its software to use a different engine (the new one is from Lithium – here are its own forums). I am preparing a large post about what I think of the new web interface, but for now let’s hear from you on that subject. Please vote in the poll on the right, and add your comments once you’ve had a chance to put the “state-of-the-art web experience Autodesk customers have come to expect” through its paces.
In related news, I have now closed the short-lived poll about the end of NNTP access to these groups. The results were:
Should Autodesk shut down NNTP access to its discussion groups? Yes (8.8%, 5 Votes) No (59.6%, 34 Votes) Don’t care (31.6%, 18 Votes) …
As of 4 June, Autodesk intends to update its discussion group software to something that does not support newsgroup (NNTP) access. From an email by Autodesk’s Eric Wright to NNTP users:
“As an active NNTP user, we wanted to reach out to you directly. We recognize this will change your experience participating in the forums and want to help you transition to the new web interface. Improvements include a simpler, more intuitive interface to post & reply, bookmarking and e-mail notification features to track favorite posts, and more powerful search tools and filtering. While not a substitute for the NNTP experience, the streamlined capabilities of our enhanced RSS feeds can also provide an alternative offline forum reading experience.”
As you can see, we are significantly investing to improve the platform behind the web-based experince to address many of the shortfalls reported by users over the last few years. Rich text …
Disclaimer: I have absolutely no access to inside information about this Beta. Even if I had, I would not reveal anything that I had learned as a result of such access. This post discusses only information that is already public knowledge.
The native Mac OS X AutoCAD port that Autodesk has been foreshadowing for some time is now in Beta, it seems. The Italian Mac community is getting particularly excited about the leak, but it’s also a popular subject of discussion on at least one English-speaking forum. The Autodesk codename is Sledgehammer, and it’s currently 64-bit only. If this is a subject that interests you, with a bit of sniffing around you can easily find screenshots, a video and you can apparently even download it via torrent if you’re feeling particularly brave/stupid.
If you’re interested in trying it out, it would be much better to apply …
As announced by Shaan Hurley, Autodesk has made some changes to the AutoCAD 2011 online Help system. Please check it out and see what you think. After a short time with it, here are my experiences using IE6 (yes, I know). As this is a dynamic system and dependent on browser characteristics, Internet connectivity and any changes Autodesk may make between me writing this and you reading it, your mileage will vary.
There are some cosmetic changes, including a fixup of the Autodesk logo in IE6 that was done a couple of weeks ago. Sadly, my pink Comic Sans logo has not been adopted. As I can’t do a direct side-by-side comparison with the pre-change setup under identical conditions, I can’t make a definitive statement about performance. I can say that it does appear to have improved somewhat. It now takes about 3.5 seconds from hitting F1 to seeing …
It was good to see Autodesk react to criticism of AutoCAD 2011’s browser-based Help with an acknowledgement of the problems and an attempt to provide a workaround by making a zip file of CHM files available for download. That’s much better than ignoring people’s concerns, denying the validity of those concerns or shooting the messenger, which has been known to happen in the past.
However, there are some holes in the workaround, only some of which can be filled.
Under 64-bit Windows 7, the Search pane is blank, as it is in the CHM Help for earlier releases on that platform. This is stated on the download page. Index works well, but Search doesn’t. As Search is one of the worst aspects of the browser-based Help, this is a rather unfortunate.
There is no obvious way of making the CHMs provide contextual help. Don’t bother pointing at acad181.chm …
A couple of days ago, my web hosting server was down. This is pretty unusual with the hosting company I use, but these things can happen to the best from time to time. This site was up again after a couple of hours, during which I received the excellent customer service that is par for the course at Saratoga Hosting. It’s when things go wrong you really learn how good a company’s customer service is. Saratoga’s customer service is the best I have seen from any company in any field, ever.
I have had one person email me to let me know that they could not add a comment yesterday. Anyone else have such issues over the past 48 hours? Feel free to use this post to mention any other issues you have with commenting, reading, navigating, searching or otherwise using this site.
Instructions: 1. Download the AutoCAD2011CHMHelp.zip to your local drive (such as My Documents\AutoCAD2011Help). 2. Extract the zip file to this same folder. 3. To access the CHM Help, you’ll need to click on acad181.chm or create a desktop shortcut.
You can also point to the locally installed HTML help by turning on the local help checkbox under Options, System. You can also access the PDF’s from the Online Help Home page under Online Resources. http://docs.autodesk.com/ACD/2011/ENU
Thanks, Diane! That saves people from having to do inconvenient and dodgy things like downloading a demo version of an AutoCAD …