AutoCAD 2011 online Help changes – a curate’s egg

As announced by Shaan Hurley, Autodesk has made some changes to the AutoCAD 2011 online Help system. Please check it out and see what you think. After a short time with it, here are my experiences using IE6 (yes, I know). As this is a dynamic system and dependent on browser characteristics, Internet connectivity and any changes Autodesk may make between me writing this and you reading it, your mileage will vary. There are some cosmetic changes,  including a fixup of the Autodesk logo in IE6 that was done a couple of weeks ago. Sadly, my pink Comic Sans logo has …


Autodesk wants more feedback, this time on Array

Autodesk is looking for: General AutoCAD users of any discipline (latest release or older versions of AutoCAD), who are familiar with the Array command and use grips to edit their drawings. Optional/additional requirements: Users that are familiar with parametric drawing (geometric and dimensional constraints in AutoCAD) Users familiar with 3D Familiar with the DIVIDE and MEASURE commands. Autodesk is planning to conduct this study on the week starting 17 May. Sign up here.

Programmers, have your say

Autodesk wants your input in its annual API survey. What used to be a closed survey for Autodesk Developer Network (ADN) members has been open to all for the last couple of years, and if you do any Autodesk-based development at all I encourage you to take part. Yes, that includes those of us who do most of our development in LISP. In fact, I am especially keen to see LISP developers adequately represented in this survey. This is a one-page survey and it doesn’t take long. The full list of API surveys is on Kean Walmsley’s Through the Interface …


Restoring Hatch double-click in AutoCAD 2011

In AutoCAD 2011, the default action when double-clicking on a hatch object is to invoke the Properties palette for that object. In previous releases, it would invoke the Hatch Edit dialog box. In my AutoCAD 2011 – Putting things back to “normal” post, I briefly described how to restore the old double-click action. I have since seen some incorrect advice being given out about how to do this, so this post describes the correct process in full detail. What to do Invoke the CUI command. In the top left pane, find the [+] next to Double Click Actions and left-click …


Not a topic to be debated publicly

Over on the oft-entertaining, there was an interesting comment made by Autodesk’s Scott Sheppard. After going back and forth a few times over Autodesk’s then-failure to allow Indian customers legal access to certain free Autodesk software downloads, Scott said this: I defer to Autodesk Legal on these matters which is where I get my guidance. This is not a topic to be debated publicly. As one of our most active Labs participants, I was just sharing some information with you and your readers. On the face of it, Scott’s “not a topic to be debated publicly” comment seems pretty silly. …


Filling the holes in Autodesk’s CHM Help stopgap

It was good to see Autodesk react to criticism of AutoCAD 2011’s browser-based Help with an acknowledgement of the problems and an attempt to provide a workaround by making a zip file of CHM files available for download. That’s much better than ignoring people’s concerns, denying the validity of those concerns or shooting the messenger, which has been known to happen in the past. However, there are some holes in the workaround, only some of which can be filled. Under 64-bit Windows 7, the Search pane is blank, as it is in the CHM Help for earlier releases on that platform. This …


Had any problems with this site lately?

A couple of days ago, my web hosting server was down. This is pretty unusual with the hosting company I use, but these things can happen to the best from time to time. This site was up again after a couple of hours, during which I received the excellent customer service that is par for the course at Saratoga Hosting. It’s when things go wrong you really learn how good a company’s customer service is. Saratoga’s customer service is the best I have seen from any company in any field, ever. I have had one person email me to let …


How is your AutoCAD 2011 hatching?

Hatching is the poster child for AutoCAD 2011’s 2D drafting feature changes (although there are several other significant ones), and also for demonstrating the advantages of providing a contextual interface via the Ribbon. It looks great at first glance when working with simple demo drawings, but how are things going in the real world? I’d be interested in hearing about your experiences. Is the hatch Ribbon tab snapping into place and going away quickly enough, both the first time it is used in a session and subsequently? Is the Ribbon interface easy to use, efficient and complete? Does the hatch preview always …


Autodesk shows Dassault how to treat customers

There are areas of Autodesk’s treatment of customers that leaves much to be desired, and I will most likely continue to be critical of that until a) I die; b) Autodesk dies; or c) the bad stuff stops happening. One thing for which Autodesk deserves praise is the distribution of bug fixes to its customers, without imposing the sort of conditions that SolidWorks customers have to put up with. Do Autodesk customers need to be on Subscription to receive bug fixes? No, they do not. Do Autodesk customers need to have purchased the software within the last 90 days to …


Autodesk provides CHM-based Help for AutoCAD 2011

In a comment in response to my AutoCAD 2011 Help system is not popular post, Autodesk’s Diane Serda acknowledged the problems, offered apologies and posted a link to a CHM version of the Help. From Diane’s comment: We have posted the zip file for download here: Instructions: 1. Download the to your local drive (such as My Documents\AutoCAD2011Help). 2. Extract the zip file to this same folder. 3. To access the CHM Help, you’ll need to click on acad181.chm or create a desktop shortcut. You can also point to the locally installed HTML help by turning on the …


AutoCAD Internet Survey

I spotted this on the AutoCAD Research Twitter feed: Autodesk wants to know your views on web content and how it relates to AutoCAD and your work. It’s a fairly big survey, but I encourage you to take part. You can also sign up to participate in user research sessions here. This is a pretty direct way of letting Autodesk know what you think.

AutoCAD 2011 Help system is not popular

My poll on this subject is still running (see right), but so far about 2/3 of respondents rate AutoCAD 2011’s new browser-based Help system as 0, 1 or 2 stars out of 5 (total fail, very poor or poor). Frankly, I’m surprised it’s doing as well as that. Have a look at this discussion group thread to get an idea of the sort of reaction I was expecting it to receive. (Kudos to Autodesk’s moderators for allowing the discussion to continue with relatively little obvious censorship, at least so far). There are many good new things in AutoCAD 2011, but …


It’s not easy being green (and believed)

I know that some of you out there (unlike me) are pretty cynical about anything that Autodesk says on any subject. So when Autodesk makes a big thing about being environmentally responsible, such as its new Autodesk Sustainable Design Center site, it would be tempting to say “Yeah, right” and assume it’s just more spin to ignore. That would be wrong. Yes, Autodesk is using its green credentials as a marketing tool. No, that doesn’t mean it’s all bovine excrement. Autodesk is genuine about this stuff. It’s being driven from the top, and it’s being driven hard. How do I …


What do I think of the Ribbon?

I’m curious. What do you think I think about the Ribbon, particularly in AutoCAD? Do you think I’m a hater, a lover, indifferent, or what? Now, on what evidence do you base that view? Feel free to quote back to me anything I’ve written on this blog or any other public place to support your opinion. If you can’t find anything that gives you any clues one way or the other, feel free to mention that, too.

Autodesk Subscription – it could be worse

I’m still looking for your questions about Autodesk Subscription and upgrade policies and pricing. No matter what you think about that, you have to admit that Autodesk’s current policies are less anti-customer than those inflicted on SolidWorks users. Disallowing bug fixes for non-subscription customers is reprehensible, no matter what kind of spin is put on it. Not only that, it’s clueless. So you’re annoyed at Autodesk for whatever reason and are looking for alternative software from a company that doesn’t mistreat its customers? You know not to even bother looking at SolidWorks, don’t you? Edit: more relevant links and customer …


Autodesk Knowledge Base – rapid response converts fail to win

Credit where credit is due. Following my rant about the uselessness of using a 16-minute YouTube video as the AutoCAD 2011 system requirements resource, the relevant people at Autodesk quickly fixed it and let me know. Now we just need the other releases covered and we’ll be all set. Autodesk is still officially supporting AutoCAD releases back to 2008, and those people who parted with a big slab of cash a decade ago are Autodesk customers, too. I’m sure Autodesk would like potential new buyers of its current products to know that they will be at least minimally looked after …


Autodesk Knowledge Base – who thought this was a good idea?

This evening, I needed to know exactly which operating systems were supported by all AutoCAD releases from 2004 to 2011 inclusive. I have a pretty good idea, but I needed to confirm that my mental picture is completely correct. So I hopped over to the Autodesk Knowledge Base and entered “system requirements” in the search engine. Only one of the first 50 results was relevant, and that was for AutoCAD 2011. So I clicked on that. Did I get an easily digestible list of system requirements, including a list of exactly which operating systems were supported by AutoCAD 2011? No, …


What would you ask Autodesk about Subscription and upgrades?

My post on Autodesk’s new upgrade pricing regime attracted a fair amount of comment, much of it critical of Autodesk. So, let’s follow this up. Let’s say, just hypothetically, that you had an Autodesk high-up in front of you who was willing to answer questions about Subscription and upgrade policy. What would you ask? Please add a comment here with your question. If you want to do so privately, use the Contact link at the top of the page. I would ask that you keep your question civil, relevant and reasonably concise. Other than that, anything goes, so let’s have …


AutoCAD for Mac under construction

Despite it being A Bad Idea, it look like Autodesk is going ahead with making some kind of OS X variant of AutoCAD, as has been hinted at for a while now. Owen Wengerd has pointed out a few dead giveaways in the AutoCAD API. Another giveaway is the move to the browser-based Help system. OK, it may perform hopelessly and have terrible functionality, but hey, it’s platform-independent! If you still doubt my assertion that the development of AutoCAD for Mac would be a bad thing for AutoCAD, just go and search for a few things in the new AutoCAD …