Autodesk Subscription support – how is it?

I’d like to hear your experiences with the support that is part of the Autodesk Subscription package. My own experiences have been mixed, but I’d like to hear from you rather than push any particular barrow. Have you used it? Good, bad, indifferent, all of the above? Is it timely, efficient, knowledgeable, clearly communicated?

Please add your comments!

Celebrating Douglas Bader

As I am currently re-reading Reach for the Sky, I happen to know that yesterday was the 100th anniversary of the birth of Douglas Bader, a inspirational man who lost both legs (one above the knee) in an air crash while a trainee RAF pilot. A sporting hero and natural pilot, he used his immense self-will to overcome this setback and mount several other obstacles placed in his path.

Retired from the RAF as 100% disabled, he relearned how to walk on tin legs (never using a stick), drive a car (he needed the clutch pedal moved), play squash (with much falling, crashing and banging) and golf (to a very high standard). When World War II started, he used the force of his personality and his old contacts to overcome official resistance and become a pilot again. He was passed as 100% fit (while simultaneously being classed as 100% disabled) and took to Hurricanes and Spitfires alongside the mostly younger men who became The Few. He and his colleagues protected his nation from an unspeakable evil.

Following many airborne successes in the Battle of Britain and more crashes (one of which would have probably cost him his legs if they had not already been lost), he had a meteoric rise through the ranks. In 1941 Wing Commander Bader was either shot down by, or collided with, a German fighter over France. Unable to extricate himself from his plummeting tail-less aircraft, he only survived because the straps that were holding on his trapped leg broke free. Captured, taken to hospital and reunited with his leg (repaired by respectful German airmen), he escaped out of an upper-storey window on knotted sheets!

Although recaptured and deprived of his legs for a while, Bader made it his business to make life as difficult as possible for his captors. After several other escapes and attempts, he ended up in Colditz castle where he continued to make life difficult for the Germans until the inmates were freed by American forces in 1945. He immediately tried to get hold of a Spitfire to join in the ongoing fight, but was not allowed to do this. He did, however, get to lead the fly-past of 300 aircraft following the victory in Europe.

Douglas Bader continued to be an inspiration after the war, and was knighted for fighting on behalf of disabled people, often against the same kind of officialdom that he had to overcome in order to get back in the air. He was always especially supportive of disabled children, writing to one little boy who had lost his legs in an accident:

Don’t listen to anyone who tells you that you can’t do this or that. That’s nonsense. Make up your mind, you’ll never use crutches or a stick, then have a go at everything. Go to school, join in all the games you can. Go anywhere you want to. But never, never let them persuade you that things are too difficult or impossible.

The internal demons that drove Douglas Bader would have driven him to greatness with or without his legs. Not always a likeable man, often rude, always strident in his opinions (right or wrong), and holding some political views with which I would not agree, he nevertheless deserves great respect. At a time when Britain, and ultimately the whole free world, needed people of great strength and bravery, he was there. I am profoundly grateful to him and his colleagues for that, and to him personally for his example. If ever circumstances knock you down and you need inspiration to get back up again, look to Douglas Bader.

AutoCAD does a Cheshire Cat

In Alice’s Adventures in Wonderland, the Cheshire Cat gradually disappears until nothing is left but its smile. The AutoCAD packaging has done the same thing over the years until now nothing is left but the 0s and 1s. In Release 13, one box was not enough to keep all the materials, but Autodesk gradually slimmed it down until in recent years your slab of upgrade or Subscription cash gets you nothing but a DVD in a case (with or without a pack of cards). However, you can go cap in hand to Autodesk and ask for a real manual of your choice, which will be shipped to you free of charge.

A few days ago, Subscription customers in 37 countries were all automatically opted in to a download-only upgrade mechanism for all Autodesk software, not just AutoCAD. Here are Autodesk’s stated reasons:

  • Convenience—It’s more convenient than installing software from a DVD or CD and is available 24 hours a day.
  • Sustainability—Because there’s no printing, packaging, or shipping, it’s a more sustainable choice.
  • Central control—Software Coordinators can provide users with electronic access to upgrades and manage software permissions centrally.

So this has nothing to do with increasing Autodesk’s profit margins, it is for your benefit and to help save the planet; that’s nice to know. However, depending on your circumstances and the available bandwidth at both your end and Autodesk’s, downloading a couple of GB or so for each product (double it if you need both 32 and 64 bit versions) may not be convenient. If you want to receive an actual disc containing the software, you will need to change a Subscription setting. You should have seen an email about this containing a convenient link to a page containing that setting.

If you haven’t taken care of this yet, I suggest you log on to the Subscription site, edit your Subscription Center Profile (click on My Profile in the top right) and change the Delivery Preference setting to Box. If there are multiple contact people on your Subscription contract, I suggest you ask your colleagues (particularly the person designated to be the Contract Manager) to do likewise. Having a box shipped to you does not prevent you from downloading the software. I suggest you do this sooner rather than later, because if you leave it until less than a week before the next release (historically mid-March), you’ll miss out.

Comment censorship

I want your views on how much control I should exert over the comments that people make here. I’ve been led to thinking about this by a couple of things. Mostly by the occasion of the first troll comment on this blog, and to a lesser extent by Shaan Hurley turning off comments on posts older than three months on his Between The Lines blog. (I am not complaining about this; it’s Shaan’s justifiable reaction to mass spam attacks and it has nothing to do with censorship. There are some Autodesk blogs that don’t allow comments at all, which may in itself be justifiable).

I’m a proponent of freedom of speech and don’t want to restrict your ability to say what you think. I’m perfectly happy to see you express your contrary opinions and would never dream of removing or editing a comment simply because it contains viewpoints with which I disagree. There are plenty of comments on this blog from people who disagree with my stated views, and at least one containing an insult aimed at me personally using a variant of a word that many people would consider very offensive. I haven’t touched those comments. I haven’t even touched the troll comment.

Spam, on the other hand, is mercillesly dealt with. The vast majority of it is automatically excluded by Akismet, a handful I have to remove manually, but in all cases the comment is deleted and the sender’s IP is banned from accessing the site. I can do that with other commenters too, but I have not yet done so.

My question to you is where do you think I should draw the line? If a discussion leads to a vendor commenting to let people know that his company provides a service relevant to the discussion, is that spam or should I let it go? Should I remove deliberate trolling attempts? What about comments or words based on race or religion? If somebody drops an f-bomb or a c-bomb without attacking anybody, is that a problem for you? How about attacks on companies or individuals? If commenters start personally attacking each other, should I let it go? If somebody has a go at a company in a way that looks unhinged to some, is that OK? What if somebody else says it is loony bin material? What if that then leads to a flame war?

I’d like to draw up some moderation guidelines so everyone knows where they stand. I know I will have to make judgement calls wherever the line is drawn, but I’d appreciate it if you would give me an idea about your own preferences. I’ll consider adding a poll later if the discussion throws up a few options.

Open Letter to James Cameron

James, you don’t know me, but I see you have been getting involved in CAD events lately, which is my area of interest. Autodesk University 2009 attendees got a sneak preview of Avatar and you were a key speaker at Solidworks World 2010. I absolutely loved Avatar. It’s the only film I’ve ever seen where I immediately wanted to watch it again. Yes, it’s possible to poke holes in the plot, but that applies to 99% of films and anyway, this film isn’t about the plot, is it? It’s about the breathtaking visuals. I was dreaming about Pandora for days afterwards; good job.

I grew up in the 70s with the music of Yes and the artwork of Roger Dean. That the visuals of Pandora are based on Roger’s artwork is undeniable, and the film benefits immeasurably from the floating mountains, spectacular arches, dragons and even skin patterns that are so obviously lifted from Roger’s work. Why then, when I stayed to watch the credits at the end of the film, did I not see Roger Dean credited? I understand that Roger has received no monetary credit for his contributions, either.

James, you know the right thing to do. Please do it. Otherwise, instead of thinking of you as the guy behind the most visually impressive film ever, I’ll think of you as the jerk who ripped off Roger Dean. Over to you.

How will you react to Autodesk’s new upgrade pricing?

As I reported early last year, Autodesk is going to discourage you from paying for upgrades as and when you see fit. It is doing this by charging you 50% of the cost of a full license to upgrade from the previous release. The same 50% cost will apply if you crossgrade [edit: crossgrade from an non-current release, that is] (say if you move from AutoCAD to a vertical). If your product is more than three releases old, you can’t upgrade. This change takes effect from 16 March 2010. There were some discounted upgrade offers to get you signed over early, but these have now expired. If you are thinking of upgrading or crossgrading, I suggest you contact your reseller, get out your calculator and consider doing it in the next few weeks.

There is some laughable doublespeak in the Autodesk marketing of this change, such as “streamlining our upgrade pricing based on feedback from customers and resellers,” but I can’t imagine anyone being fooled by such nonsense. It’s obvious that Autodesk is not doing this because you all asked for upgrade prices to be trebled to make a nice predictable percentage, it’s doing this to force upgraders on to Subscription. Once you’re on Subscription, you’re paying a year in advance for an upgrade (bonus cashflow!), and you’re something of a captive market, theoretically providing Autodesk with a more regular source of income. (The financial crisis has knocked something of a dent in that theory, as many companies have chosen not to renew subscriptions for products that were previously used by now-retrenched employees).

If you’re already on Subscription, you may be feeling pretty smug right now. Don’t be. Once Autodesk’s user base is effectively converted to the Subscription model, Autodesk will be free to do all sorts of things to that user base. Things like jacking up Subscription prices, reducing or eliminating existing Subscription services, and slipping little clauses into the EULA so you’re “agreeing” that you will lose your license if you stop paying your annual fees. You may be able to think of other things that you won’t like but which will benefit Autodesk shareholders. Maybe not, because Autodesk is too nice to its customers? Maybe I’m just cynical? Then again, if a couple of years ago I had suggested that Autodesk would treble (sorry, “simplify”) upgrade prices, more than a few would have thought I was paranoid.

Autodesk’s various little Subscription carrots have had limited success among its customers, so now it’s time for the big stick. In effect, Autodesk is encouraging you to get on Subscription or get out. What to do? Jump off the upgrade/Subscription train altogether and stick with what you have? Upgrade once now and stick there indefinitely? Upgrade every 3 years? Buy a new license every 6 to 10 years? Hang on and hope Autodesk introduces an upgrade amnesty in a few years? Move over to one of Autodesk’s competitors? My guess is that a large majority of us are going to just do as we’re directed and get onto Subscription.

I’d like to hear from you. What are you going to do, and why? If you’re on Subscription already, are you concerned about what Autodesk might do in the future?

Disclosure: I manage several dozen Autodesk licences for a large organisation which has been on Subscription for quite a few years.

If you admire somebody, please let them know

This post has nothing to do with CAD or the other subjects I occasionally cover.

Last month, I unexpectedly lost two of my colleagues to cancer. Wayne was a loud, larger-than life character, full of life. Paal (pronounced like Paul) was a quieter, more reserved man, but very friendly, funny and positive. Wayne occasionally rubbed people up the wrong way with his robust manner, but everybody who knew Paal liked him. I thought he was a great guy, but I never told him that. Now I wish I had. I never even knew he was ill, so when I read the email telling me he was dead it was quite a shock.

It’s not my place to tell you what to do, so please take this purely as a suggestion. If you know somebody and you admire them for whatever reason, let them know it. They will feel better, you will feel better, and if you come in to work one day and find they are gone, you won’t be left wishing you had said something positive to them while you had the chance.

As for cancer, I can’t prevent or cure that, but I have a little idea for something I can do to help. More on that later.

CAD International interview on drcauto and other subjects

This morning I spoke with CAD International‘s Nigel Varley. Here is a paraphrased summary of the interview.

SJ: When did CAD International buy the drcauto intellectual property rights?
NV: About two weeks ago.

SJ: You are currently helping drcauto customers with authorisation codes, is that correct?
NV: Yes, masses of them. It’s taking up a lot of our peoples’ time.

SJ: Are you charging for this service?
NV: Not at present.

SJ: Do you intend to charge for this service in the future?
NV: Maybe. We may need to, both to pay for our time and to recoup our investment. I don’t particularly like the idea of annual renewals for software, so we may do something different in future.

SJ: If somebody wanted to buy drcauto products such as LT Toolkit now, could they do so?
NV: No, we’re still processing the materials we were given when we bought the rights. It wasn’t left in a well-organised state. I’m not sure if that was done deliberately or if it was just like that.

SJ: Do you have any plans to continue development of LT Toolkit or the other drcauto products?
NV: It’s too early to say at this time. I understand it doesn’t work right now with AutoCAD LT 2010 with Update 2 applied, or on 64-bit Windows, or on Windows 7. It’s not clear at this stage how much work is involved in making it work. It should be doable, but we can’t make any commitments at this stage.

SJ: So do you have a timeframe for doing any of this stuff?
NV: No, it’s too early. We’re still processing it.

SJ: What about former drcauto employees helping people out with authorisation codes?
NV: They have no rights to do that. They don’t own the intellectual property, we do. People need to be very careful.

SJ: Are you contemplating legal action?
NV: I think I’ll keep that under my hat for now.

SJ: Do you foresee any problems with Autodesk if you go ahead with LT Toolkit?
NV: I don’t think so. Autodesk would be pretty naive, with competing products around at a lower price than LT and with LISP built in, to think that they would gain any sales by blocking LT Toolkit. They would just be shooting themselves in the foot.

SJ: Autodesk has always been strongly opposed to products like LT Toolkit. Are you concerned about legal action from Autodesk?
NV: Well, people say that Autodesk has been against it, but I haven’t seen any evidence of that. When I spoke to the late Gary D’Arcy he told me that Autodesk had never once even contacted him to try to get him to stop developing it.

On Deelip’s blog there has been some discussion about resellers and what they should be allowed to do, so I asked some questions along those lines.

SJ: What is the relationship between CAD International in the USA and Australia?
NV: We’re an Austalian company, moving into the US marketplace for those people in the USA who want to buy our products. We don’t have offices in the USA, but we do have people on the ground.

SJ: Is CAD International an authorised AutoCAD reseller?
NV: No. We’ve been selling Autodesk products for 15 years without a direct relationship. We buy from Scholastic like everybody else in the same position. It’s not worth becoming a dealer; the obligations are too great and the margins are not worthwhile. We’ve been asked on several ocasions over the years and always said no.

[Note: I’ve since read (in something written well before this issue was raised here) that Autodesk Australia intends to tighten up the reseller situation in the very near future. These things go in cycles, and have for the last 25 years.]

SJ: Does Autodesk have a problem with you promoting competing products such as Bricscad?
NV: They have never spoken to us about it in the past, but as we don’t have a direct relationship with them it’s not surprising.

SJ: I see from your web site that you are selling DWG TrueView for $195. Isn’t that a free product?
NV: That fee is for supply services; research services if you prefer. People can download it from Autodesk if they like or get it from us. We just put it on the site as a trial to see if anybody wanted to buy it.  Nobody has, yet.

SJ: I can’t say I’m greatly surprised by that. Has Autodesk contacted you about this issue?
NV: No, we’ve heard nothing from Autodesk. They don’t really care about us, we’re a pretty small player in the market.

[Edit: the $195 price tag has since vanished from the site.]

More on drcauto, LT Toolkit and CAD International

Things have moved on since my first post on this subject in which I passed on the information that Leonard Liang (a former drcauto employee) could help with codes for LT Toolkit orphans. In recent developments

  • In a comment in a WorldCAD Access post, Nigel Varley from Australian company CAD International stated that they had bought the intellectual property rights to the drcauto software, and that drcauto codes and software obtained from former employees are illegal.
  • Another comment on the same post from former drcauto employee Kevin J Secomb lamented the demise of Gary D’Arcy’s dream and criticised CAD International for indicating in an email to users that they would charge for authorisation codes.
  • CAD International created a web page describing the situation with regard to drcauto products, including a statement that it would “offer immediate assistance to those needing new authorisation codes”.
  • Deelip Menezes made a blog post on the subject, followed by another one containing a reaction from Autodesk’s Jim Quanci. Poth posts are worth reading, as are the comments from various observers. The first post went off at a bit of a tangent about Autodesk’s apparent benevolence towards resellers that don’t toe the corporate line (drcauto is still listed as an Authorised AutoCAD reseller a decade after being dropped by Autodesk). The second post included words from Jim that the late Gary D’Arcy was a great character, albeit a pain to Autodesk. Having met Gary many years ago and followed the story of LT Toolkit with interest, I can confirm the truth of both statements.

I thought I would have a chat with CAD International’s Nigel Varley to see if I could clear up the situation as he sees it. It was a very interesting interview, the results of which I will publish very soon.

Autodesk’s cloudy drawing offering

Autodesk’s Project Butterfly is its latest offering in the Cloud (Software as a Service, SaaS, web-based software, whatever) area. This is a Labs technology preview (i.e. it ain’t cooked yet) of browser-based drawing system based on Autodesk’s purchase of Visual Tao. The idea is that no software other than a browser is required to create, edit or just view drawings. To try it out, head to and pick on Try Now. If you’re interested in going further with it, you will need to create an account, which is a quick and painless process. This account is separate from your Autodesk ID.

For more details, see Scott Sheppard’s posts here and here, the Project Butterfly blog, and the Project Butterfly page on the Autodesk Labs site, which includes a series of videos such as this one:

I’ve had a brief play with it and while it’s not as horribly slow as I had feared (the Ribbon is much quicker than AutoCAD’s, although that’s not difficult), it’s currently an extremely limited environment. Other than viewing and some very crude drawing operations, pretty much everything I wanted to do either couldn’t be done, or couldn’t be done in a satisfactory way. Once I had discovered how to get a drawing out of the clouds and in my own hands (it’s not Save As), the export crashed with an HTTP Status 500 error. Apparently, the server encountered an internal error () that prevented it from fulfilling this request.

Teething problems aside, it’s hard to imagine anyone accustomed to full-featured CAD software actually spending all day drawing with this mechanism. In fact, I can’t imagine spending more than an hour on it before tearing my hair out; a few minutes was enough. It’s perfectly adequate for viewing and marking up, but as a drafting tool it’s just a toy.

But it’s a start, and Autodesk is wise to get its head into the clouds. If SaaS really is The Next Big Thing in CAD, then Autodesk would have looked very silly if it had missed the boat altogether. I’m not convinced that SaaS is going to have the impact that some are predicting, but I’ll cover that argument in a separate post.

Hope for Autodesk FM Desktop orphans

For those of us who have been following Autodesk for decades, it’s a familiar story. Autodesk buys a company or its technology, makes an Autodesk product out of it, and initially promotes it as the best thing since sliced bread. Autodesk subsequently ignores it to death, before finally killing it off and leaving customers in the lurch.

Autodesk FM Desktop suffered this fate, and if you go looking for information about the product on the Autodesk site you’ll find only a few dregs left over from the days when this was a viable product. At least in this case Autodesk has belatedly arranged a path out of the mire for its customers. FM:Systems will be taking over Autodesk’s FM customers, and your Autodesk FM Desktop licenses can be converted to FM:Interact Workplace Management Suite licenses. There is no data transfer mechanism yet (other than a DWF import), but something is supposed to be made available in the next few months.

(Edit: Marty Chobot from FM:Systems informs me that they will help customers who need to transfer data immediately).

For more information, see, especially the FAQ.Edit:

Hope for drcauto LT Toolkit orphans

LT Toolkit from the now-defunct drcauto was an add-on for AutoCAD LT that provided LISP and other capabilities that Autodesk disabled. Autodesk hated this, of course, but the late Gary D’Arcy made sure everything was done legally so it couldn’t be stopped even by Autodesk’s hyperactive legal team.

If you are a user of LT Toolkit and you want to keep using the software now the company has closed down, you may find this information from Evan Yares useful:

I’ve gotten in contact with Leonard Liang, the former key developer at DRCauto. He’s asked me to send any Toolkit Max users to him, and he will help them. His website is His email, at that domain, is “leonardl”.

Source: a comment in this this WorldCAD Access post. If you don’t read comments, you may well have missed this, so I thought it was worth repeating.

Edit: events have overtaken this news since it was written. Please see here and here.

I’m Still Alive

It’s an understatement to say that things have been a little quiet around here lately. I have just returned from some international travels and expect to start ramping thing up again soon.

Thanks to the person who enquired about my wellbeing; I value your concern. I replied, but it bounced.

Ralph Lauren – genuinely dumb or trying to be clever?

One of the blogs I read regularly is Photoshop Disasters, which recently posted a picture of a Ralph Lauren ad. In common with many fashion photos, this showed a skinny model that appeared to have been further skinnified on somebody’s computer to the point that the poor waif was ridiculously deformed. Like this:

LOL - Laugh On Lauren

Nothing out of the ordinary there, then. Under normal circumstances it would have received a few dozen comments and scrolled off the front page in a week or so, because there is no shortage of bad image manipulation out there for the blog to snigger at. The image was reposted at Boing Boing, but it would still have been forgotten in a week.

Except this time, Ralph Lauren prodded its lawyers into action and demanded the image be removed from both sites, issuing a DMCA notice. The DMCA request was spurious, as this is a clear case of fair use of an image for the purposes of criticism. Photoshop Disasters is hosted by Blogspot, which automatically complies with such requests. Boing Boing is not, and instead went on the offensive. They refused to take down the picture, instead reposting it with biting sarcasm. Read it, it’s funny. Ralph Lauren, if you’re reading this, please send me a DMCA notice too. I’m feeling left out.

This led to a flurry of comments, reposts and reports all over the Internet, including here. The comments (running at over a hundred an hour right now) are almost universally mocking of Ralph Lauren, its legal team, its models and its image manipulation propensities. The criticism goes way beyond the few snipes at a mangled-body image that would have been the case if Ralph Lauren had done nothing. It has moved on to the fashion designer’s ethical standards and those of the fashion industry as a whole for promoting artificially skinny bodies to eating-disorder-vulnerable people.

Now, is Ralph Lauren really that clueless and out of touch, to think that this kind of suppression would work? Or is this actually a deliberate marketing move, using the Streisand Effect to gain free publicity? Maybe, but it’s a deplorable attack on freedom of speech either way, and a boycott is fully justified. I’m not going to buy any of their stuff, ever, and I encourage you to do likewise. To be fair, I was unlikely to be a rich source of income. Even if I were a female with lots of excess money to throw away on clothes that look really awful, there is no way they would ever fit me. Or any living human, from the look of that photo.

Vernor wins (for now), customers don’t

Don’t get too excited, because I’m sure Autodesk will appeal, but as reported at Owen Wengerd’s CAD/Court, Vernor has won the right to resell his used copies of AutoCAD. While this is seen by some as a victory for customers, it isn’t. This doesn’t open up a brave new world in which we are allowed to sell the software we buy once we’re finished with it. If it had, I would be rejoicing as loud as anybody, because Autodesk’s ban on software transfers is an unconscionable restriction and deserves to die. But that’s not what this decision means. There are specific and paradoxical circumstances here, which allowed Vernor to win this case despite being morally wrong in my view, but will not benefit legitimate software users.

Vernor won (for now, and in one jurisdiction) because the court found he was not a party to the EULA. He didn’t read it, he didn’t click on anything to indicate his agreement to it, nothing. He just bought a bunch of books and discs and wanted to sell them on eBay. The fact that the item being sold is a remnant from software that had already been upgraded was not considered relevant. Neither was the fact that Autodesk is not obliged to provide the buyer of the discs with the codes they will need to make the software work.  The upshot is that this decision will allow a small number of people to buy and sell useless discs. What about the buyers of those discs who may not know they are useless until too late? Caveat emptor, I guess. Some other court can sort out that mess.

I agree with Ralph Grabowski that “software should be no different than any other consumer good: buy it, use it, resell it, or toss it”. I’d love to see Autodesk and other vendors forced to support a legitimate used software resale market (as they once did in pre-eBay days), but this decision won’t make that happen. It won’t help customers at all. If your firm has shrunk a bit and you have some spare licenses, you still can’t sell them because you are a party to the EULA (probably, although this area is still a bit fuzzy). But take heart! If you go bust, your creditors may be able to slip any discs left over from your upgrade history into a garage sale and hope that Mr. Vernor drops by. Mr. Vernor will be allowed to sell them, and the new buyers will be allowed to put them on their shelves and look at them.

Is that really a win for customers? I don’t think so.

Does your AutoCAD get its wrods worng?

A problem I’ve seen affecting keyboard users (particularly fast ones) in recent AutoCADs (since 2006) is that the characters entered into the command line are not always the ones you typed. Or rather, they are the ones you typed, just not in the right order. In particular, I’ve seen the first couple of characters get messed up, so you might get ILNE instead of LINE. In addition to the annoyance factor, this is something of a productivity killer.

Has this happened to you? If so, please comment. Any comment is welcome, but it would be great if you could provide the following information:

  1. AutoCAD (or vertical) release(s) where you have seen this happen. Also mention any recent releases where you have seen it not happen.
  2. Command line status when you have seen this happen (docked, floating, off, all of the above).
  3. Dynamic input status when you have seen this happen (on, off, on but with some options turned off, all of the above).
  4. Screen configuration when you have seen this happen (single, dual, either).
  5. AutoCAD main window status when you have seen this happen (maximised, floating, either).
  6. Other than this problem, does AutoCAD’s general response to input seem “sticky”? Sticky keyboard, mouse, or both?
  7. Other than AutoCAD, do any other apps give sticky response on the same PC?
  8. General PC stats (OS, CPU type and speed, RAM size, graphics card).

Please add anything else that you think might be useful in tracking this down or working around it. If I learn anything that might be useful, I’ll report back in a later post.

Trusting Autodesk? Contemplating a new product

Last week, in my capacity as a de facto CAD manager for a large public utility company, I was having a chat with an Autodesk Australia person (he’s a nice guy and very honest, by the way). The topic of conversation moved to the new AutoCAD-based vertical, Plant 3D 2010. At that stage, I had not even installed the 30-day trial, but I still raised some of the issues that potentially stood in the way of the company adopting this apparently highly suitable product.

In a word, it comes down to trust. Each drawing used or issued by this utility is a legal document with a potentially very long life ahead of it. I showed the Autodesk person a drawing issued in 1901. The assets documented by that drawing are still in use today; indeed, many thousands of people daily depend heavily on them. Before we invest our money, time and training in Plant 3D, we need to know that the electronic drawings produced with it are going to be fully functional in the long term.

In terms of a new product like Plant 3D, can we trust Autodesk to do the following?

  1. Still be around and providing CAD software for many years?
  2. Go on supporting this new product for many years?
  3. In the event that the product is discontinued, provide an alternative, together with a migration path that retains full drawing intelligence?
  4. In the event that the product is discontinued, continue to provide ongoing support at least to the level of allowing the product to run and be transferred from one computer to another?
  5. Provide a product that works as well in real life as it does in demos?
  6. Provide a product that, from first release, works without crippling restrictions or bugs that render the product unusable?
  7. Include adequate support for national standards?
  8. Sell the product for a reasonable price on an ongoing basis?
  9. Provide Subscription for a reasonable price on an ongoing basis?
  10. Provide the product in such a way that we have flexibility in our use of network and standalone licensing long-term?
  11. Continue to allow the licensed use of earlier releases and use at home?
  12. Provide full API access to the custom objects, including ActiveX?
  13. Provide adequate object enablers for all recent AutoCAD releases and variants?
  14. Support the ongoing use of DWG files by other releases of this product freely up and down within a 3-release DWG version bracket?
  15. Provide full visual integrity, editability of proxy objects and round-tripping of intelligence, when saving to plain AutoCAD, including earlier releases?
  16. Provide mechanisms that allow any company-based custom work to be distributed easily to internal and external users and carried forward to new releases reliably?
  17. Avoid introducing problems and restrictions that would interfere with customisation and other aspects of CAD management?

Feel free to add to my list in your comments. If you go down the list giving a Yes, No or Maybe, how well does Autodesk do? Before looking at the product, I’ve got one Yes, a few Maybes and a very large number of Nos. That’s not based on paranoia or hatred, just on past history, including very recent history.

For example, can Autodesk be trusted to still be selling Plant 3D in a few years’ time? Ask the users of Autodesk FMDesktop. The same can be said of any of the other products in a long list of Autodesk abandonments that goes back to the dark ages. Generic CADD, anyone? What do I do with all my old Graphic Impact files?

Is it likely that Plant 3D will work properly in the real world in the first release or two? Ask the users of Civil 3D who tried to get any grading done for the first few releases. Very major and obvious problems in new products can go on for years before being addressed.

I’d be interested to hear how well you think Autodesk rates for new-product trustworthiness. There are other aspects to trusting Autodesk, and I will cover these in a future post. Please wait for that one before launching into any generic tirades; for now I just want to know about your level of Autodesk trust, purely in relation to new products and continued support for existing ones.

Ribbon acceptance in AutoCAD and Revit

AutoCAD Ribbon use (and non-use) may have been the hottest topic on this blog to date, but it’s a storm in a teacup compared with what has been going on between Revit users and Autodesk. More on that later, but for now I’d just like to pass on a statement made by Autodesk BIM Design Product Line Manager Anthony A. Hauck on the AUGI forums that:

Recent data on other Autodesk applications having both the new and “classic” UI show about a 2 : 1 split in favor of the new UI.

I would be interested to know the full details behind this assertion. Whenever I see a baldly-stated statistic like this, my first thought is “where did it come from?” Without full details of the data and how it was obtained, every statistic like this is suspect at best. It could just as easily be useless or misleading. I’m afraid I’ve become rather cynical whenever I see any kind of Autodesk statistic. When challenged in the past, Autodesk has consistently failed or refused to back up its marketing statistics (or even vague assertions that certain secret Autodesk-supporting statistics exist) by providing the comprehensive details required to make them useful. I’d love to be proven wrong in this case, but I won’t be holding my breath.

Instead, I’ll just ask you and we’ll see how the numbers compare. Over on the right, there are two new polls on Ribbon use; one for Revit and one for AutoCAD. If requested, I’ll do similar polls for Inventor and 3ds Max. Please add your vote and feel free to comment.

These messages are brought to you by AutoCAD

Over the past few releases, and particularly in AutoCAD 2009 and 2010, I have noticed an increase in the number of information notices (bubbles, warnings, task dialogs, Communication Center notices, etc.) being displayed. Shaan Hurley has pointed out that 2010 Update 1 introduces a balloon notification that periodically makes you aware of how much time remains before your subscription expires. Is this a good thing?

There’s a poll on the right that asks a specific question about the default state of AutoCAD 2009 and 2010, but I’d also like to see some comments on this. What do you think of these messages? Are they useful? Do they get in the way? Do you take any notice of them? Are there too many? Do we need any others? Do you turn them off? Is it easy enough to control them?