A true AutoCAD teaching story

Reading Ralph’s post about going back to teaching reminded me of a time some years ago when I taught some AutoCAD evening classes at a technical college. As Ralph points out, students have a wide range of abilities. Although they were all supposed to have completed a prerequisite introductory Windows course, it became apparent that during that course at least some of them must have been absent in mind if not in body.

Here’s an example, where I was explaining to the class how it was possible to modify toolbars.

Steve: “Move your mouse pointer over any toolbar button … Full post

Customer service – filling a hole

Two weekends ago, I bought a cheap plastic outdoor table and chair set from Clark Rubber. It came complete with an umbrella hole for which I have no need, but I didn’t particularly mind. I was just pleased to find something that was made locally rather than in China.

A week later, I decided to buy another set just like it. When I got the new one home, I noticed it came with a blank to fill in the umbrella hole. It is likely that the first blank went missing when they removed the table from its box, at … Full post

The Autodesk discussion groups are awful

Yes, the Autodesk discussion groups are still awful. In other breaking news, the Pacific Ocean continues to be wet.

I seldom visit them any more, but I just hopped on to the Autodesk discussion groups to see what progress had been made in fixing the many problems that have been pointed out here, on the groups themselves, in official problem reports, and elsewhere. Little or none, it seems.

Search? There are still apparently only 188 uses of the word “autocad” in the tens of thousands of posts in the AutoCAD groups, ever. Editor? It not only still vacuums, when I … Full post

Why I won’t buy another Canon all-in-one printer

Last year, I bought a Canon MP830 printer/scanner/copier/fax/tea maker/whatever for my home office. I chose this particular device because it had all the features I was after, including CD printing, duplex printing, printing to the edge of the sheet, decent photo printing quality, and great document handling including automatic dual-sided copying. It also had theoretical high speed operation and ink economy with 5 separate tanks. It also looked like a sturdy piece of kit that wasn’t going to wobble all over the place in use, and which might stand a chance of lasting a long time. It was at … Full post

What is a reasonable amount of time to wait for license codes?

Software companies use a variety of differerent methods in their attempts to prevent piracy and restrict use of their software to legitimate paying customers. Yes, these attempts are generally futile. Yes, they can end up inconveniencing legitimate users and providing pirate users with advantages over paying customers. Yes, they add to development costs and detract from the main development aims. Despite all that, I still support the right of software companies to do this. Lots of companies spend money doing futile, counter-productive things; it’s their money, their software, their customer base, their choice.

That doesn’t mean we customers have to … Full post

My autodesk.com site survey experience

I just tried out the new discussion groups to see if anything has been fixed. After entering my password (yet again), instead of placing me back in the discussion groups with my 100-topics-per-page settings, I was transported to the main Autodesk page and given the chance to provide feedback. I was informed that a new browser window would be opened, and then… nothing. I waited a while, but still nothing. Or so it seemed. Actually, the new browser window appeared behind my existing browser window, so I found it eventually. I clicked on it, it opened another, bigger window and … Full post

50 years of LISP

It is difficult to find an exact date for LISP’s birthday. It wasn’t so much born in an instant as it was gradually dragged out of the primordial slime during the heady days of late 50s computer research. What is known is that John McCarthy, LISP’s “father”, published a report in October 1958 about his new programming language aimed at providing artificial intelligence capabilities on the IBM 704 mainframe computer. That report, one of a series, was the first one to use the name LISP.

OOPSLA, a major annual conference on object-oriented programming, has decided to celebrate … Full post

How complete are most new AutoCAD features?

You may have noticed the poll on the right asking “How well cooked is the average major new AutoCAD feature these days?” Despite the rather frivolous nature of the question and choices, there is a serious side to the question so please let me know what you think.

Note that this doesn’t address the question of how well cooked new features should be, just how well cooked they are. There’s an argument that can be made in support of releasing features before they are honed to perfection, and I will be covering that issue in later posts.

Slight improvement in discussion group search

While almost all of the problems with the Autodesk discussion groups remain, there are some signs of movement in one area at least. The search facility, which until recently refused to find anything from before the update, now finds some earlier posts.

It would appear that some kind of search index is very slowly being built, but it’s a long way short of being finished. For example, if I do the standard default search for “autocad” in all the AutoCAD groups, there are 83 found in the last 90 days. This seems plausible, but I don’t trust it. Changing the time option … Full post

AutoCAD performance and productivity

I have closed the performance and productivity polls as described in my posts here and here, and the results can be seen in the Polls Archive. As with most of the other polls I’ve run here, the distribution of votes has not changed greatly after the first few days.

It is clear from the very different voting patterns in the two polls that blog nauseam readers are smart enough understand the difference between the two questions. The performance poll has a very clear skew to the “slower” side. This supports the empirical evidence I’ve seen elsewhere that people perceive AutoCAD as getting … Full post

The John Walker interview, and other observations

I have been thoroughly enjoying Kean Walmsley’s interview of Autodesk co-founder John Walker, which he has now finished. Kean’s link to part 4 is currently broken (edit: now fixed) and that broken link has been picked up by others (edit: also fixed in Between The Lines), so here are the correct links: Part 1, Part 2, Part 3 and Part 4.

One of the best things about the interview is that it contains some frank criticism of Autodesk (and Microsoft, for that matter). On an Autodesk blog. Think about that. OK, it may be … Full post

Here’s a couple I didn’t mention earlier

The Autodesk discussion group editor inserts spaces into URLs longer than a certain size (about 70 characters, it seems). It will insert spaces in one place for the URL that it says is displayed on the screen, in another place for the URL that’s actually invoked when clicked, and sometimes in even more places on the URL that really is displayed on the screen. Sometimes the space appears as a space and sometimes it appears as %20.

The editor will cunningly allow you to apparently fix up these errors in the places they occur, and then the fun-loving little sprite … Full post

Discussion group search – partial workaround

The Autodesk discussion group search facility is still impersonating an industrial suction pump in a puddle. It sucks very hard and produces little useful output. In addition to the problems already mentioned ad nauseam (apparently there have never been any posts made containing the word “AutoCAD”, but 34 have been made in the past 90 days), here’s another one I spotted today: picking on Search Tips will give you a 404 error.

However bad the discussion groups are, at least the Subscription site is working (for me anyway, I know there are still people with login ID problems) and my … Full post

How not to do a web update

If you’re a major company and your various web-based services have evolved over time, you may have a proliferation of user IDs and some other issues to tidy up. You may be tempted to have a major overhaul.

If you think your reputation among your customers isn’t low enough and you desperately want this update to be an unmitigated disaster, what should you do? If you’re dropping subtle hints about moving towards a Software as a Service model, how can you remind people about the excellent reasons that exist for avoiding dependence on on-line services in general, and on yours in particular? … Full post

Autodesk on-line survey

As posted on Between the Lines, there is an Autodesk survey you may wish to complete in an attempt to have some kind of influence over AutoCAD’s future direction. Among other things, you will be asked specific questions about these issues:

  • Interoperability
  • Batch Processing in AutoCAD
  • Custom Linetype Creator
  • Custom Hatch Creator
  • Transparent Fills

You will also be asked to rank 10 possible future features:

  • Batch process drawings in AutoCAD
  • Draw order by layer
  • Enhanced visual styles
  • Visual compare two drawings
  • 3D Dynamic Blocks
  • Transparent hatch fills
  • Convert PDF to DWG
  • 3D enhancements
  • Hatch Pattern … Full post

Autodesk discussion group links – feedback and bookmarks

The Autodesk discussion groups are currently working. They are also still irresponsibly displaying people’s email addresses as visible user names. If you’ve posted to the discussion groups in the past, I suggest you check to see if your email address is out there for the spambots to pick up.

There is now a feedback form for the discussion group and Community sites, so if you’re having problems you could try that. Hopefully, Autodesk won’t need a thousand feedback reports to work out that it’s running as slow as a wet week, the search is broken and that people’s privacy has been … Full post

Autodesk discussion group alternatives

As I’m typing this, the Autodesk discussion groups are down for maintenance again. Let’s hope that when they come back up, some of the problems are fixed.

In the meantime, if you’re an AutoCAD user and have something to ask or say, where can you go? Here are a few suggestions.

  • I like the AUGI forums. It’s an even more modern, more graphical and less space-efficient web interface than the new Autodesk one, but there’s a good community there and, hey, the search feature works. Mike Perry and colleagues run a tight ship, so please read the rules … Full post