Shout out to Robert McNeel & Associates

Let’s start the rebirth of this blog on a positive note. I’d like to express my gratitude to Robert McNeel & Associates for what must surely be the most outstanding example of long-term customer service in the CAD industry.

These days, McNeel is best known for the 3D modelling software Rhino. I have heard good things about this product, but have never used it. However, I am a long-term user of another McNeel product, DOSLib. This is an extensive set of functions that adds greatly to the functionality of AutoLISP. It all works very well and has saved me many hours of work that I would have spent reproducing that functionality. Of course, many LISP programmers could write functions to calculate a cube root, or read a text file, or display a date in whatever format you like, or copy files, or generate a GUID, … Full post

Don’t be a technology lemming

In response to Shaan’s variant on the old “if you question the value of any change you must be a Luddite” argument, I was going to write a lemming-based parody. I didn’t, mainly because I didn’t want to perpetuate the lemming mass-suicide misconception. Instead, I’ll answer the point more directly.

Autodesk will acheive better success in convincing customers about Cloud computing and other concepts by actively and interactively engaging with them. Addressing their specific and legitimate concerns has a chance of success if the concepts have merit. Insultingly likening customers to allegedly stupid animals isn’t going to convince anyone.

Besides, the point has little validity. Armadillos have 20 species, are currently dramatically increasing their territory in North America, and have been around rather longer than humans. Maybe we should wait until we’ve been around a few tens of millions of years longer before we get too cocky about how … Full post

Let’s have your AutoCAD WS 1.6 reviews

Autodesk has just released the latest iteration of its free online CAD app, AutoCAD WS. It’s available directly via your browser or as iOS, Mac or Android apps. This is the closest Autodesk has yet come to showing us what real CAD in the Cloud can do. Autodesk has now had three years’ work behind it since buying the company responsible for this technology. I’d like you to put aside any Cloud concerns you may have and give it a fair go. Please try it out and report back what you find in a mini-review. How well does it work? The customer stories are all from organisations using it as a viewer or for simple markup edits. Is that all it can do, or does it come close to deserving to have CAD in its name?

What do I want you to try? It’s up to you, … Full post

Carl Bass confirms Cloud-only future for Autodesk – or does he?

As reported by Joe Francica (via WorldCAD Access), Carl Bass has confirmed, in a somewhat ambiguous way, that his Cloud-only vision rules at Autodesk.

I do believe that everything is moving to the cloud.

But…

There are a lot of applications that will [still] be done on the desktop. Whether Autodesk does it or not, I can’t think of a single function that won’t necessarily be done in the cloud.

Still a bit confused? Me too. It’s not clear where this leaves his underlings who have been rushing to contradict Carl’s earlier statements by unambiguously reassuring customers that Autodesk would continue to provide desktop software. Will they now come out with “clarifying” statements that fall into line with whatever it is Carl’s saying here? I doubt it, that would be just too embarrassing. I suspect we’ll see things go very quiet on this subject for a while.

Now we … Full post

MDT users and other Autodesk orphans, let’s have your good news stories!

I was going to ignore this subject, but I’ve changed my mind because it allows me to post something positive about Autodesk. After all, I do try to post positive things; it’s hardly my fault that Autodesk has a habit of making it difficult.

In upFront eZine #756, Autodesk’s Andrew Anagnost (or was it Clay Helm?) had the following to say, and must say I agree totally with the first sentence:

The best evidence is how we have behaved historically. When we included Mechanical Desktop with Inventor, the media complained that we were killing Mechanical Desktop; you were probably one of them. But we didn’t; we came out with six, seven more releases of it, completely free.

So, MDT users, you’re the poster child for how Autodesk looks after its customers. You’re also evidence for how wrong those nasty media naysayers … Full post

Autodesk’s social media consultant spills the beans

Ever wondered why Autodesk is putting so much emphasis on social media these days? Why AutoCAD needs Facebook and Twitter commands? It’s because Autodesk pays social media consultants lots of money to tell them about the importance of social media, and how to be social and media-ish. In this video, one of those consultants explains the process:

Who is telling the truth in Autodesk’s Cloud PR trainwreck?

Does Autodesk intend to move all its applications exclusively to the Cloud? That is, online only and no longer available on the desktop? Autodesk people who say yes:

Carl Bass, CEO
Phil Bernstein, Vice President, Building Industry Strategy and Relations
Scott Sheppard, Autodesk Labs Software Development Manager (with private Cloud caveat)

Autodesk people who say no:

Kenneth Pimentel, Director, Visual Communications Solutions Andrew Anagnost, Senior Vice President of Industry Strategy and Marketing
Clay Helm, Public Relations Manager for Manufacturing, Cross-Platform, Sustainability, and Consumers Various other underlings who make reassuring but non-specific noises about expanded choice, or who admit to inconvenient impracticalities

There’s huge irony in the way Clay (or Andrew) attempts to paint the shafting of MDT customers as a we’ll-look-after-you example, but I think that’s a deliberate distraction tactic; other than this … Full post

Why owning stuff is still important

Let’s start with a few questions:

  • Do you own your home or rent it? Given the choice, what would you prefer? Why?
  • Do you own your car or rent it? Given the choice, what would you prefer? Why?
  • Do you own your TV or rent it? Given the choice, what would you prefer? Why?
  • Do you own your computer or rent it? Given the choice, what would you prefer? Why?

If you’re like me, you answered the same for most or all of those questions. I own all of the above and rent none of it. I prefer owning all of the above. Why? Three Cs:

  • Continuity. If I own my home, there’s a pretty good chance that I’ll be able to go on living in it as long as I like. There are exceptions (wars, natural disasters, etc.), but ownership is generally much safer than renting if it’s … Full post

How to break Civil 3D 2013

In Civil 3D 2013 (with or without hotfix 2.1), use the PLOT command and use the Window option. While being prompted for the window corners, use the middle button mouse wheel to zoom to locate the exact point you want. Civil 3D then enters a loop in which it displays:

Document “drawing name” has a command in progress.
Hit enter to cancel or [Retry]:

At this point, the user can do nothing with the program. Hitting Enter, Esc, R, etc. or doing more all do nothing except cause the message to be redisplayed. Picking a point or further wheel zooming does nothing useful. Using the application’s red X, or attempting to use the Taskbar to close it are equally ineffectual. The user has no alternative but to terminate Civil 3D using Task Manager, losing all unsaved work in all drawings.

This happens for me in Windows 7 64-bit. It … Full post

Why Autodesk’s Cloud push will fail, part 1 – failure defined

It’s probably unwise to make predictions about what is going to happen in technology. If so, I’m about to be unwise. So be it; if I’m wrong you can taunt me about this post in a few years. Here’s my prediction:

Autodesk’s attempt to move CAD users onto the Cloud is doomed to failure.

This is the first of a series of posts that will examine what I mean by that and the reasons behind it. The first thing that’s important to lay out is what I mean by failure. What I mean is that reality will not match Autodesk’s expectation of what will happen with its products moving to the Cloud. What expectation is that?

I’d say two to three years from now, every one of our products will be used online. The only way to use them will be online.

Carl Bass, April 2012, Full post

Dilbert and the Cloud

I have an Autodesk-related Dilbert story to share. Back in the late 90s, I was visiting Autodesk’s San Rafael offices (at Autodesk’s expense) and had an appointment to see a product manager. There was some confusion when I arrived at Reception, but after a few phone calls I was shown into a meeting room containing the manager and a lot of other Autodesk people. However, the open mouths told me that they were discussing very confidential stuff. They were clearly shocked and horrified that an outsider had been allowed into that particular room at that particular time, even though I had signed an NDA and was due to spend that day giving some important future software a very thorough going-over.

The manager quickly shuffled me off to his own office and let me know he would be back as soon as the meeting concluded. I waited a while, staring into space. … Full post

Autodesk confirms outrageous upgrade price increase

As I indicated in May, Autodesk will be increasing the cost of upgrades to 70% of the full retail cost of a new license. This renders it totally pointless upgrading Autodesk software at all, which is obviously Autodesk’s intention. This change probably won’t affect many people, as those who have chosen to stick with Autodesk despite everything have already been effectively forced onto Subscription. Anyway, here’s the confirmation from Autodesk:

In early 2013 Autodesk will simplify the current upgrade pricing model, which may affect pricing and/or eligibility for upgrades.  Autodesk is providing advance notice to help ease the transition and ensure that customers have enough time to plan and budget for any impact to your organization.

 As part of this change, Autodesk will be simplifying upgrades into a single offering available for licenses that are 1-6 versions old at a discount of 30% off new license SRP*.  Under … Full post

Let’s critique AutoCAD’s parametric constraints

One of the big-ticket features of AutoCAD 2010 was parametric constraints. This was old hat for many applications, even some based on AutoCAD like Mechanical Desktop. Parametrics and constraints already existed in vanilla AutoCAD in the guise of dynamic blocks, but this was the first time ordinary AutoCAD allowed ordinary AutoCAD objects to be constrained and linked to parametric dimensions.

Contraints mean that you can draw some objects and tell them that they are only allowed to behave in certain ways. For example, two lines have to remain parallel to each other. Parametrics mean that objects can be tied to special dimensions such that the dimensions drive the objects, not the other way round.

How good a job has Autodesk done with creating and improving this feature in AutoCAD? Has Autodesk done its usual trick of releasing a half-baked feature and then ignoring it to death? In one vital respect, the answer is … Full post

Autodesk buys more social media stuff

Following up on its acquisition of Socialcam (which was then abandoned by 50 million users), Autodesk has acquired social media platform Qontext from Indian company Pramati. What exactly is this? I have no idea. I tried to find out by reading the Pramati site, but it’s so heavily obscured in trendy but vague corporatespeak it’s hard to work out anything firm. I played Buzzword Bingo while reading the site and won within seconds. Maybe the Autodesk statement clarifies things?

“Mobile, cloud and social computing are dramatically changing the way engineers, designers and architects work. The addition of the Qontext technology to the Autodesk portfolio will lead to new technology innovations that help our customers embrace these disruptive technologies and leverage them for competitive advantage,” said Amar Hanspal, Autodesk senior vice president of information modeling and platform products. “It was great to work with the team at … Full post

How good is Autodesk’s customer focus?

Autodesk has grown and prospered by always, as much as possible, placing the customer’s needs foremost.

John Walker, 1990, The Autodesk File

That was the dominant philosophy back in Autodesk’s ancient history, to the benefit of all. However, is that still the case today? I’m not going to offer an view one way or the other in this post. Instead, I will leave it open to the floor. Good or bad, please comment below using specific examples if you can. If you’re short of time, you can still use the poll on the right to express your opinion.

Autodesk is firing. No, wait! Hiring.

August 2012: Autodesk increases profits, but not as much as expected, and gets rid of 500 people. This sort of thing has happened before, resulting in the loss of good, skilled people, some with many years of priceless and irreplacable experience.

September 2012: Autodesk goes on a recruiting drive.

So, if you want to work for a company that will put you out with the trash the next time reality doesn’t quite match some financial analyst’s estimate, you know where to go. Good luck with that.

AutoCAD Help suckage to continue – confirmed

In a recent post on Between the Lines, Shaan passed on the following response from the AutoCAD Team:

There has been some recent discussions about the built-in help system in AutoCAD 2013, both positive and some criticism.  As our longtime users know, AutoCAD help has been through many evolutions.

We are particularly proud of the new AutoCAD 2013 online learning environment we recently released (AutoCAD Online Help Mid-Year Updates.) This update addressed several user requested fixes and changes, and we will continue to take our direction from our user’s feedback.

We do recognize that the online learning environment may not be the solution for every user, so while we are focused on creating a rich and personalized online experience, we will continue to maintain our current basic offline experience.

(The emphasis is mine). This statement, although couched in marketingspeak, confirms what I’ve had to say on the subject. … Full post

I was wrong about AutoCAD 2013 Help, it still sucks

In my effusive welcome of AutoCAD 2013’s updated Help system, I wondered if I had been shocked into missing some glaring problem. Unfortunately, that’s exactly what happened. In my enthusiasm, I managed to totally miss the fact that the new system has not been introduced for offline users.

If you use the new system, there’s a link on the front page to the offline files. I got as far as downloading and installing what I thought was the offline version of the new system and discovered that it didn’t want to install because the old one was already installed. What I should have then done, and didn’t, was to uninstall the old and install the new, before running it in offline mode. I intended to get around to that to check the performance and responsiveness of the respective versions, but didn’t have the time right then. … Full post