In my effusive welcome of AutoCAD 2013’s updated Help system, I wondered if I had been shocked into missing some glaring problem. Unfortunately, that’s exactly what happened. In my enthusiasm, I managed to totally miss the fact that the new system has not been introduced for offline users.
If you use the new system, there’s a link on the front page to the offline files. I got as far as downloading and installing what I thought was the offline version of the new system and discovered that it didn’t want to install because the old one was already installed. What I should have then done, and didn’t, was to uninstall the old and install the new, before running it in offline mode. I intended to get around to that to check the performance and responsiveness of the respective versions, but didn’t have the time right then. …
Following my comments on The Hitchhiker’s Guide to AutoCAD, Autodesk’s Dieter Schlapfer has sought to explain the reasoning behind it. Here’s what he has to say:
As mentioned previously, The Hitchhiker’s Guide to AutoCAD is designed for occasional AutoCAD users and those coming back from their initial training. These are people who just need a base level of knowledge in 2D AutoCAD to get things done, and who don’t necessarily want to become experts. To make future versions more effective, I really want to get some input on the 42 AutoCAD commands, and any descriptions or illustrations that are not clear. Especially valuable to me is feedback coming from occasional users.
Here’s some history. Believe it or not, the 42 commands came first! I kept flaunting this number, which was based on an internal AutoCAD overview class that I taught a while back, in response to people who complained …
Some months ago, I gave Autodesk severaldamngood (and thoroughly well-deserved) thrashings over its hopelessly inadequate AutoCAD 2013 Help system. When Autodesk’s Dieter Schlaepfer responded and asked for feedback, he sure got it. There are 142 comments on that one post to date, most of them leaving nobody under any illusions about how short of the mark the new system was.
There is now an updated version of the AutoCAD 2013 Help system. It has been an interminably long time coming, a fact made far worse by Autodesk’s stubborn refusal to provide a CHM stopgap (which could have easily been done on the ship date with minimal resources if the will had been there), but at least an update is here now. Is it any good, though?
Service Pack 1 for AutoCAD 2013 has been temporarily removed due to a newly discovered fatal error. The AutoCAD team is actively working on resolving this and a new service pack will be posted here as soon as it is available.
This is the sort of thing that Beta testing is supposed to prevent, but in this case it obviously didn’t. Somebody in a position of influence at Autodesk needs to investigate whether this is just a freak one-off, or if there is some systemic weakness within the Beta testing program.
One of the supposed benefits of Cloud software is that there are no updates for users to worry about. It’s all taken care of on the vendor’s server and you’re always using the most up to date version. OK, now …
This is a departure from the usual subject matter of this blog, but one of the advantages of running my own blog is that I can write what I like on it. This post does have a mention of AutoCAD, but it’s so minor and marginal it’s probably not going to interest many of my usual readers.
Now the Olympics are over and a video has been made globally available, I’m going to discuss what happened in the Women’s Epee semi-final between South Korea’s Shin A-Lam and Germany’s Britta Heidemann. The image of Shin sitting disconsolate and alone on the piste, in white on a black background, is one of the iconic images of the London 2012 Olympics. It was replayed at the closing ceremony. Besides making for ‘good’ television, it’s one of the human stories that go to make the Games more than just a vehicle to sell junk food. I’m driven …
A couple of years ago, I reported on the missing features in AutoCAD 2011 for Mac. While some generous souls were prepared to accept something half-baked as a first attempt, even that excuse doesn’t wash when it comes to a third iteration. So how well is Autodesk doing at filling those holes? Decide for yourself. Here’s an updated list of missing features in AutoCAD 2013 for Mac:
Quick Properties Palette
Layer State Manager
New Layer Notification
Various layer commands including LAYCUR, LAYDEL, LAYMRG, LAYWALK, and LAYVPI
Autocomplete doesn’t work entirely properly, including offering commands that don’t exist
Sheet Set Manager (but there is Project Manager)
Model Documentation Tools (but at least now there are object enablers)
Three years ago, I was happy to promote Autodesk’s then-new site AutoCAD Exchange. However, Autodesk has now given up on this attempt to maintain a social site of its own. My comment at the time, “AutoCAD Exchange is an important and potentially very useful site for AutoCAD users” turned out to be optimistic. I was closer to the mark with “It has yet to be seen if Autodesk manages to develop a real community on this site”. Now we’ve seen the answer. No, it didn’t. Autodesk has instead handed control to more socially successful sites, as this message indicates:
Thank you for visiting AutoCAD Exchange. In an effort to consolidate our online AutoCAD community efforts to more popular networks, we will be migrating AutoCAD Exchange content and activities to Facebook, Twitter and YouTube.
Autodesk wants your input again in its annual API survey. This used to be a closed survey for Autodesk Developer Network (ADN) members, but has been open to all for the last few years. If you do any AutoCAD-based development at all, I encourage you to take part. That includes those of us who do most of our development in LISP.
Here’s the direct link to the survey. As you can see if you click the link, there’s a lot of stuff in there that assumes you’re keen to get developing for AutoCAD WS. If you’re not quite so filled with Cloudy enthusiasm and would prefer Autodesk to expend its resources elsewhere (on fixing and improving Visual LISP, for example), please fill in the short survey and say so. It closes on 22 June, so you only have a week.
I’ve made the point before that while Cloud proponents like Autodesk have been happy to talk big on the potential benefits, they have been conspicuously (suspiciously?) silent on the legitimate concerns their customers have raised. The best responses you have been likely to see regarding such concerns can best be characterised as “glossing over”.
So it’s good to see that Autodesk has put together a white-paper-type-thing called Autodesk® 360: Work Wherever You Are – Safely. This 275 KB PDF, with 5 pages of actual content, puts Autodesk’s point of view about one of the aspects of Cloud that people commonly raise as a concern. This is a good start, but of course there are quite a few potential dealbreakers that need addressing yet.
How well does this document address this issue? As you’d expect from Autodesk, it’s gung-ho positive, but there is at least some acknowledgement of Cloud …
A blog post from BIM person Gregory Arkin contains a number of confidently-made statements about what Autodesk intends to do with its upgrade and Subscription pricing model. If the information is correct, the news is all bad for customers. The prices for both upgrade and Subscription are getting jacked up substantially. In fact, for upgraders the pricing (70% of full whack for the cheapest upgrade) will be completely non-viable and you’ll effectively be forced onto Subscription. This goes beyond the trebling ofupgrade prices that Autodesk’s Callan Carpenter spent some time defending here two years ago. The link in that post to the relevant Autodesk page doesn’t contain any pricing specifics other than the vague statement “save up to 20%”, but I’ll take Gregory’s word for it.
Gregory sees this business of upgraders being hunted to extinction as something that Subscription customers should have …
I’ve added a poll asking this question over on the right. I would like to see this done as soon as possible as a courtesy for those customers who find the current AutoCAD 2013 Help system inadequate. If you agree, vote Yes. If you disagree (for example, you think Autodesk should instead concentrate on improving the current system), vote No. If you wish to make a comment on this specific issue, feel free.
In an email to Subscription customers, Autodesk made several announcements about its Autodesk 360 Cloud services.
Subscription users now get 25 GB per seat of Cloud storage, up from 3 GB. Non-Subscription users who create an Autodesk 360 account get 3 GB. The intent here, as with the trebling of upgrade costs, is to get you hooked on Subscription so you become a permanent revenue stream.
More services are now available, apparently, but the list of services looks about the same to me. The table that lists which services are available for which products can be found here. If you’re an AutoCAD user, the only service available is Autodesk 360 Rendering.
The services are now metered. You get a certain number of “cloud units”, and these are eaten up as you use the services. A standard AutoCAD user (with Subscription) gets 100 units. Each render costs you 5 units, …
I have closed the polls asking if you trusted various companies to do the right thing by their customers. Here is a summary of the results, showing the percentage of “Yes” votes for each company. The most trusted company is at the top, the least trusted is at the bottom.
Remember, this is not a scientific poll and as with all polls and surveys there will be some self-selection bias. Does anyone find anything about the above results surprising?
When you register ClassicArray, you are supposed to receive an automated response with the registration code. I have not been able to get this working reliably, so for some customers I have been sending out the email manually. Personal circumstances dictate that I will be unable to do this promptly for much of April, so if you purchase ClassicArray and do not receive your code immediately, please accept my apologies in advance.
I will also not be able to be very active on this blog for much of April.
Following some email discussions, I am happy to present a response from a relevant Autodesk person to the posts and comments here about AutoCAD 2013’s Help.
Thanks for the opportunity to respond to your readers, Steve.
First, I want to assure you that we’re listening to your comments about AutoCAD 2013 Help. We are adding it to the valuable feedback we’ve already received from users who participated in our Beta program. I responded promptly to every comment from each Beta user and will now address a wider audience.
Here are some of the trends we’ve seen so far in the suggestions users are making about AutoCAD Help:
Additional navigation to supplement our Search function
Alphabetical listings of AutoCAD commands and system variables
Improved precision from the Search function
Access to information about new features
We are working right now on our update plans. We invite your additional comments …
Trying to be fair, I decided to put aside my initial hostility to the AutoCAD 2013 Help system and use it for real. I used it in a realistic situation, to find out how to work with something new or changed (model documentation) as I was working through it with my own example drawing. Try as I might to give it a fair go, I could only get so far before I got irritated. Using it in anger might not be an entirely appropriate phrase for it, but it’s not that far off. Using it in annoyance, perhaps? Here’s how it went.
I hit F1, wait for it to finish loading itself, click in the search box (because that’s not where the focus is to start with), type ‘model documentation’ and pick Search (because Enter doesn’t work). I then wait again, for about 10 seconds, even though I’ve configured it for offline use. …
There’s one important area in which AutoCAD 2013’s Help shines when compared with its immediate predecessors. If you’re a Visual LISP user, you’ll be pleased to know that if you select a function name in the editor (e.g. (vla-get-ActiveDocument)) and hit Ctrl+F1, this now takes you to the appropriate page in the ActiveX and VBA Reference, as it should. In AutoCAD 2011 you just got a cryptic message or a 404 error, depending on the context. In AutoCAD 2012, you were just taken to the front page of Help and expected to find it yourself. Props to Autodesk for fixing this problem.
As a bonus, the reference you’re taken to is still a CHM so it works nicely. The Search tab doesn’t work in Windows 7, but that applies to all CHM Help and it’s Microsoft’s fault, not Autodesk’s. The structured contents and index are fully functional, which makes the …
Autodesk’s API guru Kean Walmsley is the second Autodesk person I’ve seen who has been brave enough to stick his head above the parapet by discussing the Cloud, in writing, and in a medium that allows for public comment. Kean has always seemed like a straight shooter to me. Please note that his blog represents his personal opinions rather than an official Autodesk position. He’s after your comments, so please go and let him know what you think on his post. Add your comments here if you’re more comfortable with that, and I’ll make sure Kean sees them.
Autodesk has produced a 2-minute video explaining the features of the new Help system in AutoCAD 2013 that I recently panned. As you might expect, it’s kind of upbeat and chirpy, but the fact that Autodesk feels the need to provide a tutorial on how to use Help says it all, really. Whatever, it may be useful to you, so here it is. It’s hosted on the Autodesk site, unlike many other Autodesk videos (and my own, to be fair), so those of you who have YouTube blocked at work may still be able to watch it.
If you’re having trouble watching the tutorial, don’t panic. I expect Autodesk will soon produce another tutorial explaining how to use the tutorial explaining how to use Help explaining how to use the product to actually do work.