There are areas of Autodesk’s treatment of customers that leaves much to be desired, and I will most likely continue to be critical of that until a) I die; b) Autodesk dies; or c) the bad stuff stops happening. One thing for which Autodesk deserves praise is the distribution of bug fixes to its [...]
 30 April 2010, 2:03 pm |  6 comments | Tags: AutoCAD, AutoCAD 2010, Customer Service, Service Pack, Update | Category: AutoCAD, AutoCAD 2010, Autodesk, Bug, Customer Service, Win Some of the users I support have repeated out-of-memory errors while editing fairly simple drawings. I have some 2010 users who suffer from this problem while others using the same drawings on the same hardware get by without ever seeing it. When swapping users to differerent PCs, the problem seems to follow the user. [...] 10 March 2010, 1:06 pm | 22 comments | Tags: AutoCAD, AutoCAD 2009, AutoCAD 2010, Out of memory | Category: AutoCAD 2009, AutoCAD 2010, Bug, Performance Update 1, the first of Autodesk’s Updates (formerly Service Packs) for AutoCAD 2010 is now out for AutoCAD and AutoCAD LT. Equivalent updates for various verticals will follow soon. The Readme contains information about what was fixed, so I won’t reproduce that here. As always, read the readme first and exercise the usual paranoia. [...] 21 August 2009, 11:38 am |  Leave a comment | Tags: AutoCAD, AutoCAD 2010, Update | Category: AutoCAD, AutoCAD 2010 Thanks to Brian and Rick for pointing out the availability of a hotfix for Raster Design 2010′s standalone/network license incompatibility. As a bonus, it also fixes some Raster Design / Civil 3D stability issues. The hotfix is available here, and as always with patches, fixes, service packs and updates, read the readme first. Note [...] 23 June 2009, 12:09 pm | Leave a comment | Tags: AutoCAD, AutoCAD 2010, Autodesk, Civil 3D, Licensing, Raster Design | Category: AutoCAD 2010, Bug, Customer Service, Interoperability, Other Autodesk Products, Raster Design Easily the most popular post on this blog, in terms of both hits and comments, is AutoCAD 2009 – Putting things back to “normal”. Lots of people seemed to find it useful, so I guess it’s worth doing an updated sequel for the current release. Much of this post is the same as the [...] 16 June 2009, 12:44 pm | 102 comments | Tags: AutoCAD 2010, Tip, User Interface | Category: AutoCAD, AutoCAD 2010, Other Autodesk Products, Tip Autodesk has been in touch to confirm that the failure to allow a mixed network/standalone environment is confined to Raster Design. I haven’t yet tested this myself, but I’ve been told unequivocally that you can mix standalone and network license models for the major products. Here is the official Autodesk response to the issue: [...] 1 May 2009, 9:09 am | 4 comments | Tags: AutoCAD 2010, Interoperability, Licensing, Raster Design | Category: AutoCAD 2010, Autodesk, Interoperability, Other Autodesk Products, Raster Design I have been in touch with various people at Autodesk about Raster Design 2010′s failure to work in a mixed standalone/network environment. These people have all been suitably apologetic, they assure me it wasn’t a deliberate move on Autodesk’s part, and that moves are afoot to provide a solution fairly soon. For example: Our [...] 27 April 2009, 12:00 am | 3 comments | Tags: AutoCAD, AutoCAD 2010, Autodesk, Licensing, Raster Design | Category: AutoCAD, AutoCAD 2010, Customer Service, Interoperability, Other Autodesk Products, Raster Design I was horrified to learn (in this Autodesk Discussion Group thread) that Autodesk has changed the rules as far as the way Raster Design licenses are handled. It’s quite possible that Autodesk has also done this with other products that I’m not yet aware of. If so, please comment and let me know. If [...] 20 April 2009, 4:40 pm | 10 comments | Tags: AutoCAD, AutoCAD 2010, Autodesk, Idiocy, Licensing, Rant, Raster Design | Category: AutoCAD 2010, Customer Service, Interoperability, Other Autodesk Products, Rant, Raster Design I generally avoid the still-awful Autodesk discussion groups these days, but I do hop in from time to time in the vain hope of seeing some improvement. In doing so, I occasionally pick up a gem, and that happened today. I think this one deserves a wider audience, so here it is. In AutoCAD [...] 3 April 2009, 3:13 pm | 6 comments | Tags: AutoCAD, AutoCAD 2010, InfoCenter, Newsgroups, Off Switch, Registry | Category: AutoCAD, AutoCAD 2010, Autodesk, Customisation, Performance I’ve added a link to Autodesk’s new AutoCAD community site, AutoCAD Exchange. As with most things Autodesk, there are pros and cons. Here are my first impressions. I think it looks good in a Vista-black kind of way. I know some of you don’t like the black look in software, but I do. The [...] 25 March 2009, 8:20 pm | One comment | Tags: AutoCAD, AutoCAD 2010, Autodesk, Melanie Perry, Web Stuff | Category: AutoCAD, AutoCAD 2010, Autodesk, Interview, Other Sites, Thoughts, Video, Web Stuff I’ve closed the poll that asked AutoCAD 2009 users about their MENUBAR setting. It’s very clear that pull-down menus are still very much in use in the Ribboned world of post-2008 AutoCAD. In AutoCAD 2009, an attempt was made to provide access to pull-down menus without sacrificing that strip of screen real estate. That [...] 20 February 2009, 2:48 pm | 6 comments | Tags: AutoCAD, AutoCAD 2009, AutoCAD 2010, CUI, Menu, Polls, QAT, Tip, User Interface | Category: AutoCAD, AutoCAD 2009, AutoCAD 2010, Customisation, Polls, Tip After my recent attendance at the AutoCAD 2010 launch, I have a few dozen subjects I’d like to blog about, lots of video editing to do, and not enough free time in which to do it. Many of my fellow launch-attending bloggers have beaten me to it with many of the meaty bits, but [...] 13 February 2009, 2:45 pm | 4 comments | Tags: 12-Month Release Cycle, AutoCAD 2010, Release date | Category: AutoCAD, AutoCAD 2010, Autodesk, Navel Gazing, Other Blogs You can expect a lot of AutoCAD 2010 news to start appearing in this and other blogs today and over the next few days. I’m just about to start interviewing some Autodesk people about this and other subjects. Watch this space! 6 February 2009, 6:27 am | One comment | Tags: AutoCAD 2010, News, Other Blogs | Category: Announcement, AutoCAD 2010, Autodesk, Other Blogs …yet. That means I’m free to speculate about it in public. There have already been a few hints dropped here and there. Stronger 3D, parametric 3D? Does that just mean adding the missing 3rd dimension to dynamic blocks, or more? What else? If you’re in the right spot at the right time at Autodesk [...] 19 November 2008, 9:08 pm | 10 comments | Tags: AU2009, AutoCAD, AutoCAD 2010, Other Blogs | Category: AU2009, AutoCAD, AutoCAD 2010, Comments, Other Blogs |
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Over the past few releases, and particularly in AutoCAD 2009 and 2010, I have noticed an increase in the number of information notices (bubbles, warnings, task dialogs, Communication Center notices, etc.) being displayed. Shaan Hurley has pointed out that 2010 Update 1 introduces a balloon notification that periodically makes you aware of how much [...]