Leech marketing by IMSI – Part 1 – AU

A while back, I received an email from IMSI, makers of TurboCAD. The information I gained from that email is now public knowledge thanks to an advertisement in AUGI World and other exposure, so I guess I can let you all in on it. Here it is:

Everyone knows AutoCAD is a fixture in our industry.

But is AutoCAD LT? When is the last time AutoCAD LT has really been pushed?

And how about working with Google SketchUp? Doesn’t seem like Autodesk is too keen on that.

Please join us for a special FIRST LOOK of a new CAD application — that is sure to surprise.

Email for appointment [removed]@imsidesign.com or call 1.415.[removed].

FIRST LOOK slots on Tuesday Dec 2nd through Thursday Dec 4th at the Venetian Hotel in Las Vegas, Nevada.

Regards,
Bob Mayer
Chief Operating Officer, IMSI/Design, LLC
Tel: 415-[removed]
Cell: 415-[removed]

P.S. …

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What a crock!

Just when I thought it wasn’t possible for my Autodesk discussion group experience to get any worse, it has. Much worse.

I stated before that in the 15 November update, some Einstein decided it would be fun to copy my private work email address over the top of my public user ID, automatically making it visible to all and sundry in many places. I should note at this point that publishing somebody’s email address without consent is illegal in some locations, including here in Australia. So to the best of my knowledge (not that I’m a lawyer), Autodesk is not only perpetrating a grossly irresponsible breach of privacy, it’s also breaking the law.

Attempting to fix this myself failed, because of some new introduced bug in the login system. When changing my user ID from my email address to “Steve Johnson”, the screen falsely claimed that the data entered was …

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Autodesk discussion group maintenance failure

I must admit that I wasn’t really expecting the November 15 Autodesk discussion group maintenance effort to come up with the goods and make everything all better again. However, it appears that even my lowly expectations were nothing but naive optimism.

Here are the changes I see:

  • The old messages and Plain Text new messages that had their paragraphs stripped out have had them returned. This is the end of the good news, as far as I can tell. If you only ever like reading positive things, particularly about Autodesk, I suggest you stop reading now.
  • Rich Text messages have had superfluous paragraphs introduced, and other formatting issues. The more you edit a message, the worse it gets. Try switching back and forth between Rich Text and Plain Text a few times, it’s a crock.
  • My email address has been newly exposed to the spambots as my user ID, and …

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Autodesk discussion group maintenance this weekend

According to a notice on the Autodesk discussion groups, they will be down for maintenance for a while this wekend. The scheduled downtime period (in terms of GMT/UTC) is 7 AM Saturday, 15 November 2008 to 5 AM Sunday, 16 November 2008. Fingers crossed for some big improvements, they are desperately overdue!

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Autodesk discussion groups – signs of life?

After an extraordinarily long period of total silence about the dreadful state of the appallingly-updated Autodesk discussion groups, it seems that the sleeping monster has raised an eyelid. Although it unfortunately indicates that Autodesk intends to try to patch up the new system rather than throwing it away, there is now a “sticky” post at the top of each forum containing the following text:

Your continued patience is appreciated as we work to resolve the discussion group issues you have been reporting. We understand the impact these issues have on your productivity, and want to assure you we are continuing to troubleshoot and resolve. We’ve posted an update under “Help” to provide awareness and status of the issues we are working on. We’ll regularly update this as improvements are made.

Never mind the glacial nature of the response, it’s good to see that an acknowledgment has finally been made …

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Rate Autodesk, vote once

I’ve added some new polls that ask you to rate Autodesk in five specific areas. I’ve seen some criticism of Autodesk in these and other areas, but that doesn’t mean the criticism is valid. I’d like to know what you think. Please be fair, and base your votes on your own experiences. If you have suggestions for similar polls, add a comment.

I have closed several other polls, and will be discussing the results later.

Poll abuse

On the subject of polls, I have noticed that more than one person has been voting multiple times. While this is technically possible for people who have access to the Internet via multiple IP addresses, it’s obviously not desirable. Like the forthcoming US elections, the idea is that you have one vote each. While you might be able to work around that restriction to give yourself a little extra influence on the result, …

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Ways in which the crash could be good for Autodesk

No, I don’t mean the sort of crash where AutoCAD stops working. The current financial crisis, I mean. I must preface these comments with a disclaimer. I have no qualifications in finance and make no claim of financial expertise. These are purely a layman’s thoughts. Don’t buy or sell stock based on what I have to say here. Toss a coin instead.

So, what on earth am I thinking? I’m thinking that although Autodesk (along with most other companies) will undoubtedly suffer greatly from the coming economic conditions, it’s not all dark cloud. Here are some potential silver linings.

Autodesk is cashed up. If its competitors aren’t all carrying enough fat to survive the lean times, Autodesk could come out of the post-crash period with greater market share than before. Of course, this is contingent on Autodesk having products, customer service and a customer-friendly outlook that are attractive enough to …

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The Autodesk discussion groups are awful

Yes, the Autodesk discussion groups are still awful. In other breaking news, the Pacific Ocean continues to be wet.

I seldom visit them any more, but I just hopped on to the Autodesk discussion groups to see what progress had been made in fixing the many problems that have been pointed out here, on the groups themselves, in official problem reports, and elsewhere. Little or none, it seems.

Search? There are still apparently only 188 uses of the word “autocad” in the tens of thousands of posts in the AutoCAD groups, ever. Editor? It not only still vacuums, when I just tried it out it vacuumed even harder than before, with delays of over a minute when switching between tabs and nasty screen formatting issues when the switch eventually occurred. Attachments that can’t be viewed? Check. Visible email addresses? Yup, still there. Everything I looked at was just as bad …

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My autodesk.com site survey experience

I just tried out the new discussion groups to see if anything has been fixed. After entering my password (yet again), instead of placing me back in the discussion groups with my 100-topics-per-page settings, I was transported to the main Autodesk page and given the chance to provide feedback. I was informed that a new browser window would be opened, and then… nothing. I waited a while, but still nothing. Or so it seemed. Actually, the new browser window appeared behind my existing browser window, so I found it eventually. I clicked on it, it opened another, bigger window and the survey started. Here are the questions and my responses:

Which of the following best describes your primary purpose for today’s visit?
. Other
To see if the discussion groups are still broken

How often have you visited Autodesk.com in the past 6 months?
. 6 times …

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50 years of LISP

It is difficult to find an exact date for LISP’s birthday. It wasn’t so much born in an instant as it was gradually dragged out of the primordial slime during the heady days of late 50s computer research. What is known is that John McCarthy, LISP’s “father”, published a report in October 1958 about his new programming language aimed at providing artificial intelligence capabilities on the IBM 704 mainframe computer. That report, one of a series, was the first one to use the name LISP.

OOPSLA, a major annual conference on object-oriented programming, has decided to celebrate LISP’s 50th birthday on 20 October 2008. Practically everyone at that event is likely to be smarter, geekier and possibly even more pedantic than me. So for now I’m going to go with that date and raise a glass to LISP and John McCarthy in one week’s time.

John …

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Slight improvement in discussion group search

While almost all of the problems with the Autodesk discussion groups remain, there are some signs of movement in one area at least. The search facility, which until recently refused to find anything from before the update, now finds some earlier posts.

It would appear that some kind of search index is very slowly being built, but it’s a long way short of being finished. For example, if I do the standard default search for “autocad” in all the AutoCAD groups, there are 83 found in the last 90 days. This seems plausible, but I don’t trust it. Changing the time option to “All” now does actually return something rather than nothing at all, so I guess that’s an improvement. But 188 messages containing “autocad”? Since 1998? There should surely be thousands. Also, there are apparently no messages at all containing the word “it”. Or “is”. Ever. Some way to go there, then.

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AutoCAD performance and productivity

I have closed the performance and productivity polls as described in my posts here and here, and the results can be seen in the Polls Archive. As with most of the other polls I’ve run here, the distribution of votes has not changed greatly after the first few days.

It is clear from the very different voting patterns in the two polls that blog nauseam readers are smart enough understand the difference between the two questions. The performance poll has a very clear skew to the “slower” side. This supports the empirical evidence I’ve seen elsewhere that people perceive AutoCAD as getting slower. This is stuff they’ve noticed for themselves, not a few milliseconds here and there.

On the other hand, the productivity poll results show a much more even distribution. The five options are pretty equally represented, except that “a lot more productive” has suffered at the hands of the most popular …

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The John Walker interview, and other observations

I have been thoroughly enjoying Kean Walmsley’s interview of Autodesk co-founder John Walker, which he has now finished. Kean’s link to part 4 is currently broken (edit: now fixed) and that broken link has been picked up by others (edit: also fixed in Between The Lines), so here are the correct links: Part 1, Part 2, Part 3 and Part 4.

One of the best things about the interview is that it contains some frank criticism of Autodesk (and Microsoft, for that matter). On an Autodesk blog. Think about that. OK, it may be criticism of some stuff that is now ancient history, and it was made by someone who isn’t actually an Autodesk employee any more, but when was the last time you saw even that? It’s refreshing to see just a tiny crack appear in the never-say-anything-negative Autodesk facade.

I remember a …

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Here’s a couple I didn’t mention earlier

The Autodesk discussion group editor inserts spaces into URLs longer than a certain size (about 70 characters, it seems). It will insert spaces in one place for the URL that it says is displayed on the screen, in another place for the URL that’s actually invoked when clicked, and sometimes in even more places on the URL that really is displayed on the screen. Sometimes the space appears as a space and sometimes it appears as %20.

The editor will cunningly allow you to apparently fix up these errors in the places they occur, and then the fun-loving little sprite will reintroduce the same or similar errors as soon as you save the changes. Multiple edit attempts will get you nowhere (except a padded cell, perhaps). Somebody must have had a wonderful time writing that one.

Another bug relates to the display of quoted messages. Admittedly, this was always going to …

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Discussion group search – partial workaround

The Autodesk discussion group search facility is still impersonating an industrial suction pump in a puddle. It sucks very hard and produces little useful output. In addition to the problems already mentioned ad nauseam (apparently there have never been any posts made containing the word “AutoCAD”, but 34 have been made in the past 90 days), here’s another one I spotted today: picking on Search Tips will give you a 404 error.

However bad the discussion groups are, at least the Subscription site is working (for me anyway, I know there are still people with login ID problems) and my helpful Indian chappie came back to me with a workaround. It’s not a very good workaround, and it only applies to Subscription customers, but I thought I would pass it on anyway:

Log in to the Subscription Center, pick Search in the top right corner, then fill in your search …

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How not to do a web update

If you’re a major company and your various web-based services have evolved over time, you may have a proliferation of user IDs and some other issues to tidy up. You may be tempted to have a major overhaul.

If you think your reputation among your customers isn’t low enough and you desperately want this update to be an unmitigated disaster, what should you do? If you’re dropping subtle hints about moving towards a Software as a Service model, how can you remind people about the excellent reasons that exist for avoiding dependence on on-line services in general, and on yours in particular? Here are some suggestions:

  • Do everything at once. Don’t be tempted to divide this task into manageable portions, or you may have some prospect of success.
  • Close down everything for several days. If your customers might have to rely on some part of your web services to keep their …

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Autodesk on-line survey

As posted on Between the Lines, there is an Autodesk survey you may wish to complete in an attempt to have some kind of influence over AutoCAD’s future direction. Among other things, you will be asked specific questions about these issues:

  • Interoperability
  • Batch Processing in AutoCAD
  • Custom Linetype Creator
  • Custom Hatch Creator
  • Transparent Fills

You will also be asked to rank 10 possible future features:

  • Batch process drawings in AutoCAD
  • Draw order by layer
  • Enhanced visual styles
  • Visual compare two drawings
  • 3D Dynamic Blocks
  • Transparent hatch fills
  • Convert PDF to DWG
  • 3D enhancements
  • Hatch Pattern Generator
  • Linetype Creator

Without knowing more details, it’s hard to make a rational choice. For example, does “Enhanced visual styles” mean that AutoCAD 2007’s nearly-done 3D display overhaul will be finished off, allowing the correct display and plotting of simple conventional mechanical engineering views with hidden lines? Because that …

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Autodesk discussion group links – feedback and bookmarks

The Autodesk discussion groups are currently working. They are also still irresponsibly displaying people’s email addresses as visible user names. If you’ve posted to the discussion groups in the past, I suggest you check to see if your email address is out there for the spambots to pick up.

There is now a feedback form for the discussion group and Community sites, so if you’re having problems you could try that. Hopefully, Autodesk won’t need a thousand feedback reports to work out that it’s running as slow as a wet week, the search is broken and that people’s privacy has been violated.

If you have links to product categories that no longer work properly, you can modify the format as shown in this example, which is for the AutoCAD category.

Old: http://discussion.autodesk.com/index2.jspa?categoryID=8

New: http://discussion.autodesk.com/forums/category.jspa?categoryID=8

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Autodesk discussion group alternatives

As I’m typing this, the Autodesk discussion groups are down for maintenance again. Let’s hope that when they come back up, some of the problems are fixed.

In the meantime, if you’re an AutoCAD user and have something to ask or say, where can you go? Here are a few suggestions.

  • I like the AUGI forums. It’s an even more modern, more graphical and less space-efficient web interface than the new Autodesk one, but there’s a good community there and, hey, the search feature works. Mike Perry and colleagues run a tight ship, so please read the rules and be good.
  • If you have something to tell Autodesk and want practically no restrictions in the way you say it, submit a new message on dear Autodesk, or vote for the existing messages you like. It’s looking a bit bare and empty at the moment, so go fill …

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