How to break Civil 3D 2013

In Civil 3D 2013 (with or without hotfix 2.1), use the PLOT command and use the Window option. While being prompted for the window corners, use the middle button mouse wheel to zoom to locate the exact point you want. Civil 3D then enters a loop in which it displays: Document “drawing name” has a command in progress. Hit enter to cancel or [Retry]: At this point, the user can do nothing with the program. Hitting Enter, Esc, R, etc. or doing more all do nothing except cause the message to be redisplayed. Picking a point or further wheel zooming does nothing useful. Using the application’s red X, or attempting to use the Taskbar to close it are equally ineffectual. The user has no alternative but to terminate Civil 3D using Task Manager, losing all unsaved work in all drawings. This happens for me in Windows 7 64-bit. It does not occur using AutoCAD 2013 on the same system. Does it happen for you?

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Dealing with blacked-out leader plots in older AutoCAD

Any drawing created in AutoCAD 2008 and later which uses Multileaders will present problems to users of AutoCAD 2007 and earlier. The users of the earlier release will find that rather than having leaders to deal with, they have proxy objects. As a result, it is impossible to edit these leaders in any way other than erasing them. Also, depending on the setting of the PROXYSHOW system variable in the earlier release, the objects may not display at all, or could display only as rectangles. If the user of 2008 or later used the background mask feature when creating Multileaders, they might appear to be fine on the screen. But when plotting, the text part of each leader will come out as a filled black rectangle. That sort of thing has a long history of happening with wipeouts in some cases, depending on the output device and driver. This problem is different because it happens every time, and with all output devices. What can be done if you are the recipient of such drawings? The -ExportToAutoCAD command, which can be used to create a version of the drawing with most proxy objects converted to standard AutoCAD objects, does not work with Multileaders. So I can see three options, in descending order of desirability: Upgrade to a more recent release of AutoCAD. Depending on your circumstances, this may not be a practicable solution. Forbid the use of Multileaders among your users and all parties producing drawings for you. This also may not be a practicable solution. Explode the leaders. This results in them becoming dumb text and lines, with no background masking. However, the masking can be easily re-established using the Textmask command that is part of the Express Tools. It fills me with horror to suggest something as awful as…

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Does your AutoCAD get its wrods worng?

A problem I’ve seen affecting keyboard users (particularly fast ones) in recent AutoCADs (since 2006) is that the characters entered into the command line are not always the ones you typed. Or rather, they are the ones you typed, just not in the right order. In particular, I’ve seen the first couple of characters get messed up, so you might get ILNE instead of LINE. In addition to the annoyance factor, this is something of a productivity killer. Has this happened to you? If so, please comment. Any comment is welcome, but it would be great if you could provide the following information: AutoCAD (or vertical) release(s) where you have seen this happen. Also mention any recent releases where you have seen it not happen. Command line status when you have seen this happen (docked, floating, off, all of the above). Dynamic input status when you have seen this happen (on, off, on but with some options turned off, all of the above). Screen configuration when you have seen this happen (single, dual, either). AutoCAD main window status when you have seen this happen (maximised, floating, either). Other than this problem, does AutoCAD’s general response to input seem “sticky”? Sticky keyboard, mouse, or both? Other than AutoCAD, do any other apps give sticky response on the same PC? General PC stats (OS, CPU type and speed, RAM size, graphics card). Please add anything else that you think might be useful in tracking this down or working around it. If I learn anything that might be useful, I’ll report back in a later post.

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The 12-month cycle and shipping software with known bugs

In a recent blog post, Deelip Menezes appears to be shocked by the very idea that a particular CAD company (no, not Autodesk) would ship software that contains known bugs. I thought he was joking, because he’s surely aware that practically all software companies with highly complex products release software with known bugs. As Deelip points out, those companies with 12-month cycles are particularly prone to doing this. There is no possible way any company can release something as complex as a CAD application within a fixed 12-month cycle without it containing dozens* of known bugs (because there isn’t time to fix them after discovery) and dozens* of unknown ones (because of insufficient Beta testing time). Reading Deelip’s post and subsequent comments more carefully, it becomes clear that he doesn’t mean what a casual glance might lead you to believe he means. Deelip makes a specific distinction between “bugs” and “known issues”. He states that if a bug is discovered and the software is then adjusted such that it does not abort the software in a badly-behaved way, and this is then documented, then the bug ceases to be a bug and becomes a “known issue”. I disagree. Bugs can cause crashes or not; they can cause “nice” crashes or not; they can be known about prior to release or not; they can be documented internally or not; they can be documented publicly or not. As far as I’m concerned, if the software doesn’t act “as designed” or “as intended”, then that’s a bug. Here’s what Wikipedia has to say, and I concur: A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program that prevents it from behaving as intended (e.g., producing an incorrect or unexpected result). That doesn’t…

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Bug watch – identify this insect

No, not the Bug Watch, just a bug you can watch. Does anybody know what this insect is? It is the second one of these we’ve found in our home in Western Australia. It’s very active and it smells horrible. YouTube Link For those of you who can’t access YouTube, here are some photos of the bug: A higher resolution version of the above picture is available here. This is the bug about to be given its freedom: On release, it buried itself in our lawn: In 25 years in Australia, I had never seen one of these until recently. Any ideas?

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Older AutoCAD loses (part of) the plot

I know there are plenty of people still using AutoCAD 2007 and earlier, so this bug warning may save some of you some grief. I have no idea how widespread or isolated this problem is, but under some circumstances I haven’t worked out yet, AutoCAD 2007 fails to plot all of certain dynamic blocks. Some attributes have a habit of being plot-shy. Even if you don’t use dynamic blocks yourself, you could receive a set of drawings, check them on-screen, approve them, plot them and send out paper drawings without all of their parts. Unless you’re carefully manually checking the paper plots, this situation is obviously a little dangerous. Fortunately, Plot Preview also shows up the problem, so it is at least possible to check things without wasting trees. Here’s an example. This is part of such a drawing displayed in AutoCAD 2007, with all of its parts in place. One of the dynamic blocks is highlighted: Here’s that drawing plotted using AutoCAD 2007, showing the missing parts: Earlier releases do the same, including pre-dynamic block releases. As DWF files are just electronic plots, the same problem applies to them. Yes, I’ve checked for non-plotting layers and looked into the visibility states within the dynamic blocks. An audit of the drawing indicates no problems. Attribute visibility settings are not an issue. Here’s the same drawing plotted using AutoCAD 2009 (2008 and 2010 are fine, too): What to do? Using a later release would solve it, but might not be a practicable solution in your office right now. Instead, you could consider using DWG TrueView for your plotting. That may not be ideal either, but it could be better than risking the consequences of an unknown number of your plots containing an unknown number of missing parts in unknown places. Have…

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What a crock!

Just when I thought it wasn’t possible for my Autodesk discussion group experience to get any worse, it has. Much worse. I stated before that in the 15 November update, some Einstein decided it would be fun to copy my private work email address over the top of my public user ID, automatically making it visible to all and sundry in many places. I should note at this point that publishing somebody’s email address without consent is illegal in some locations, including here in Australia. So to the best of my knowledge (not that I’m a lawyer), Autodesk is not only perpetrating a grossly irresponsible breach of privacy, it’s also breaking the law. Attempting to fix this myself failed, because of some new introduced bug in the login system. When changing my user ID from my email address to “Steve Johnson”, the screen falsely claimed that the data entered was invalid. I have reported that here, on the newsgroups themselves, and as an official top-priority Subscription support call. During one of my user ID fix-up attempts, a popup screen asked if I was changing the password (I wasn’t, I was trying to change the user ID) for user “Steve Johnson” or user “my email address”. I tried both in turn, but neither worked. That got me thinking that maybe the update may have created two versions of me; one with the correct name and one with my email address, with the latter being associated with my discussion group messages. So I tried changing the email address one to a name that wasn’t my email address and wasn’t Steve Johnson (SteveJohnson-blognauseam), in the hope that this would at least remove my email address from public view. I was pleasantly surprised when this change was accepted, but my elation was short-lived. The…

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Autodesk discussion group maintenance failure

I must admit that I wasn’t really expecting the November 15 Autodesk discussion group maintenance effort to come up with the goods and make everything all better again. However, it appears that even my lowly expectations were nothing but naive optimism. Here are the changes I see: The old messages and Plain Text new messages that had their paragraphs stripped out have had them returned. This is the end of the good news, as far as I can tell. If you only ever like reading positive things, particularly about Autodesk, I suggest you stop reading now. Rich Text messages have had superfluous paragraphs introduced, and other formatting issues. The more you edit a message, the worse it gets. Try switching back and forth between Rich Text and Plain Text a few times, it’s a crock. My email address has been newly exposed to the spambots as my user ID, and I’m not alone. WTF? Totally unforgivable! Heads should have rolled the first time this happened. Doing it again is way, way beyond endurance. The Edit Account page refuses to allow me to make changes, falsely claiming that several fields contain incorrect data. This means I can’t fix the email exposure problem myself, and have to wait for Autodesk to fix it. Never mind, I’ve done a lot of waiting for Autodesk over the past few months, so I’m kind of used to it. Other than that, the discussion group system looks like the same old pile of garbage that it has been for weeks. For example, Search is still broken. Paste is still arcane. Using the indent or bullet items in Rich Text results in text above the selection being indented too. The question evaluation system (of dubious value in any case) causes threads to start with such nonsense as “This question…

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Autodesk discussion group maintenance this weekend

According to a notice on the Autodesk discussion groups, they will be down for maintenance for a while this wekend. The scheduled downtime period (in terms of GMT/UTC) is 7 AM Saturday, 15 November 2008 to 5 AM Sunday, 16 November 2008. Fingers crossed for some big improvements, they are desperately overdue!

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Autodesk discussion groups – signs of life?

After an extraordinarily long period of total silence about the dreadful state of the appallingly-updated Autodesk discussion groups, it seems that the sleeping monster has raised an eyelid. Although it unfortunately indicates that Autodesk intends to try to patch up the new system rather than throwing it away, there is now a “sticky” post at the top of each forum containing the following text: Your continued patience is appreciated as we work to resolve the discussion group issues you have been reporting. We understand the impact these issues have on your productivity, and want to assure you we are continuing to troubleshoot and resolve. We’ve posted an update under “Help” to provide awareness and status of the issues we are working on. We’ll regularly update this as improvements are made. Never mind the glacial nature of the response, it’s good to see that an acknowledgment has finally been made of the problems. However, picking on the Help link reveals that there’s a long way to go yet before all the problems are even fully understood by the team responsible, let alone fixed. Only three “Known Issues” are listed, and four issues are allegedly resolved. At least one of those, shown as resolved on 7 October, is still very much broken right now. At least one of the FAQ items, “Why can’t I stay signed in?”, gives false information. Discussion group team, you will find a lot more than seven issues listed on this blog alone. To see them, just click on the Newsgroups link in the Tags section on the right. Alternatively, you could use the Search box at the top and enter something like “discussion groups”. A search that actually finds everything? There’s a novel idea.

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The Autodesk discussion groups are awful

Yes, the Autodesk discussion groups are still awful. In other breaking news, the Pacific Ocean continues to be wet. I seldom visit them any more, but I just hopped on to the Autodesk discussion groups to see what progress had been made in fixing the many problems that have been pointed out here, on the groups themselves, in official problem reports, and elsewhere. Little or none, it seems. Search? There are still apparently only 188 uses of the word “autocad” in the tens of thousands of posts in the AutoCAD groups, ever. Editor? It not only still vacuums, when I just tried it out it vacuumed even harder than before, with delays of over a minute when switching between tabs and nasty screen formatting issues when the switch eventually occurred. Attachments that can’t be viewed? Check. Visible email addresses? Yup, still there. Everything I looked at was just as bad as it was last time I looked. Maybe something has been improved somewhere, but I gave up looking. I know there’s an Autodesk cultural tendency to pretend problems don’t exist for the sake of saving face, but that just doesn’t cut it here. (Actually, it doesn’t cut it anywhere, but that’s another story). What kind of face does this debacle present to the world? What does it make Autodesk look like? A company that doesn’t understand the Internet. A company that doesn’t know how to write software that works. A company that fails to seek user feedback on changes until it is too late. A company that can’t fix things that are broken. A company that doesn’t care about its customers’ privacy. A company that refuses to listen to customers who point out problems. Now I happen to know that this is not a fair and accurate representation of everyone…

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My autodesk.com site survey experience

I just tried out the new discussion groups to see if anything has been fixed. After entering my password (yet again), instead of placing me back in the discussion groups with my 100-topics-per-page settings, I was transported to the main Autodesk page and given the chance to provide feedback. I was informed that a new browser window would be opened, and then… nothing. I waited a while, but still nothing. Or so it seemed. Actually, the new browser window appeared behind my existing browser window, so I found it eventually. I clicked on it, it opened another, bigger window and the survey started. Here are the questions and my responses: Which of the following best describes your primary purpose for today’s visit? . Other To see if the discussion groups are still broken How often have you visited Autodesk.com in the past 6 months? . 6 times or more A question about my industry group that didn’t want to copy and paste… . Other Question is not relevant Do you currently own an Autodesk product? . Yes Are you planning to make a purchase decision related to an Autodesk product? (I don’t know what choice to make here, none of them really fit. I’m on Subscription but that doesn’t mean I’m not involved in purchasing decisions; I am. I don’t know when the next purchasing decision will be, though. I picked:) . No. Which of the following titles best describes your role in your company? . IT Manager From which region are you accessing this site? (Can’t you tell?) . Australia / New Zealand / South Pacific How would you rate your overall experience with Autodesk.com today? . Very bad (Actually, I don’t really know because because I haven’t yet got to the discussion groups I asked for, so I’m…

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Slight improvement in discussion group search

While almost all of the problems with the Autodesk discussion groups remain, there are some signs of movement in one area at least. The search facility, which until recently refused to find anything from before the update, now finds some earlier posts. It would appear that some kind of search index is very slowly being built, but it’s a long way short of being finished. For example, if I do the standard default search for “autocad” in all the AutoCAD groups, there are 83 found in the last 90 days. This seems plausible, but I don’t trust it. Changing the time option to “All” now does actually return something rather than nothing at all, so I guess that’s an improvement. But 188 messages containing “autocad”? Since 1998? There should surely be thousands. Also, there are apparently no messages at all containing the word “it”. Or “is”. Ever. Some way to go there, then. If the people fixing the search happen to be reading this, please note that a maximum possible number of 30 results per page is much too low and makes it very hard to work with the search results. 100 would be better. There are still email addresses being exposed to the spam trawlers, but I guess by now that horse has well and truly bolted. Although I haven’t done a scientific study of post frequency, it looks to me as if the discussion groups are now significantly less active than they were before the update. Given the slightly functional search, the persistence of the awful editor, and the terrible runeverythingintooneline formatting of the existing message database (particularly important for the many posts containing code), I can’t say I’m surprised at the exodus.

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Here’s a couple I didn’t mention earlier

The Autodesk discussion group editor inserts spaces into URLs longer than a certain size (about 70 characters, it seems). It will insert spaces in one place for the URL that it says is displayed on the screen, in another place for the URL that’s actually invoked when clicked, and sometimes in even more places on the URL that really is displayed on the screen. Sometimes the space appears as a space and sometimes it appears as %20. The editor will cunningly allow you to apparently fix up these errors in the places they occur, and then the fun-loving little sprite will reintroduce the same or similar errors as soon as you save the changes. Multiple edit attempts will get you nowhere (except a padded cell, perhaps). Somebody must have had a wonderful time writing that one. Another bug relates to the display of quoted messages. Admittedly, this was always going to be a difficult task to get right in the new environment, because of the many quoting styles that exist in the messagebase. No surprise, then, to discover that quoted text frequently displays in such a way that makes the message author look like a clueless dolt. In related news, I’ve added a poll that asks what you think of the recent web update. I’m not making my usual attempt to remain neutral and avoid influencing the poll results this time, as it’s a bit late for that. Everybody knows my views by now, but I suspect it wouldn’t make much difference in any case. People are angry enough about this mess without any influence from me. However, it’s always good to see a wide range of views expressed; somebody thinks the update is “Fantastic”.

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Discussion group search – partial workaround

The Autodesk discussion group search facility is still impersonating an industrial suction pump in a puddle. It sucks very hard and produces little useful output. In addition to the problems already mentioned ad nauseam (apparently there have never been any posts made containing the word “AutoCAD”, but 34 have been made in the past 90 days), here’s another one I spotted today: picking on Search Tips will give you a 404 error. However bad the discussion groups are, at least the Subscription site is working (for me anyway, I know there are still people with login ID problems) and my helpful Indian chappie came back to me with a workaround. It’s not a very good workaround, and it only applies to Subscription customers, but I thought I would pass it on anyway: Log in to the Subscription Center, pick Search in the top right corner, then fill in your search details or pick Advanced Search for more control. This search method does find messages that date back before the recent web update. However, there are a few problems with it. There’s no way to restrict it to just discussion groups. Even if I restrict it to just “Communities”, it returns results that include various blogs, and to threads that have been moved or deleted. If more than one page of results is found, there’s no way of going directly to a given page, it’s Next > Next > Next > Next > repeatedly. If I try to restrict the search to AutoCAD 2009, for example, it returns nothing. Finally, it’s obviously only any good for Subscription users. Another workaround is to use Google Advanced Search and set the Search within a site or domain field to discussion.autodesk.com. However, I know of no way of restricting the search to AutoCAD 2009, for example. Enough…

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How not to do a web update

If you’re a major company and your various web-based services have evolved over time, you may have a proliferation of user IDs and some other issues to tidy up. You may be tempted to have a major overhaul. If you think your reputation among your customers isn’t low enough and you desperately want this update to be an unmitigated disaster, what should you do? If you’re dropping subtle hints about moving towards a Software as a Service model, how can you remind people about the excellent reasons that exist for avoiding dependence on on-line services in general, and on yours in particular? Here are some suggestions: Do everything at once. Don’t be tempted to divide this task into manageable portions, or you may have some prospect of success. Close down everything for several days. If your customers might have to rely on some part of your web services to keep their products working, make sure you close down that part in particular. Let ’em stew. Give the update job to a clumsy intern in your office that has never been allowed near a computer before. Failing that, outsource the job to the lowest bidder. Ideally, have it done in a country that has a first language other than your own, to maximise the potential for misunderstandings. When the user ID merge is done, make sure it is still broken for some people. Have multiple users with the same ID and multiple IDs with the same user. Some people’s existing user IDs will fail, so encourage them to make new ones and then refuse to allow it on the grounds that they already have an ID. Make sure random people’s user IDs work in some places but not others. If they are paying for a maintenance contract, do your best to prevent them from using it. Update your…

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Autodesk discussion group links – feedback and bookmarks

The Autodesk discussion groups are currently working. They are also still irresponsibly displaying people’s email addresses as visible user names. If you’ve posted to the discussion groups in the past, I suggest you check to see if your email address is out there for the spambots to pick up. There is now a feedback form for the discussion group and Community sites, so if you’re having problems you could try that. Hopefully, Autodesk won’t need a thousand feedback reports to work out that it’s running as slow as a wet week, the search is broken and that people’s privacy has been violated. If you have links to product categories that no longer work properly, you can modify the format as shown in this example, which is for the AutoCAD category. Old: http://discussion.autodesk.com/index2.jspa?categoryID=8 New: http://discussion.autodesk.com/forums/category.jspa?categoryID=8

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Has AutoCAD 2009 eaten your registry lately?

I’ve had a one-off report from a user of AutoCAD 2009 (actually, it was MDT as part of the Inventor suite pretending to be AutoCAD 2009, which isn’t exactly the same thing) and I’d like to know if anyone else has seen the same thing. His AutoCAD self-destructed and a little investigation showed that the section of the Registry that contains all the settings for that particular release had vanished without trace. This happened again later, but this time he had a backup of the Registry section handy and was able to avoid a second reinstall.  No Registry cleaners were involved. Have any of you seen this kind of thing happen?

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