I’d like to thank Steve for the opportunity to write this guest post. My post doesn’t necessarily represent Steve, nor does it represent any company. It’s strictly a personal point of view. The purpose of this post is to prompt discussion and debate, and get your opinion.
Recent discussion on this blog has focused on Autodesk and its many changes over the past few years (upgrade pricing, policy changes, term-only aka rental licenses, move to the cloud, etc.), and there’s been a lot of skepticism. If we stand back and look at the landscape, though, Autodesk is not alone. True, … Full post →
…your software (188.8.131.52, came with AutoCAD 2017) fails to allow sign-in (a prerequisite to connection to the cloud) in a secure proxy server environment. This happens (see picture):
I am online. I did try to inform you about this problem using the feedback mechanism in the product. This allowed me to type my problem report, but on hitting the send feedback button, I got this (see picture):
An interesting new feature of AutoCAD 2017 is Share Design View, which is invoked using the leftmost button on the A360 Ribbon tab or the ONLINEDESIGNSHARE command. The idea behind this command is to create a web-published snapshot of your drawing that can be accessed by anyone with a browser (they’ll need a fairly recent one).
This command works as advertised and provides another option to allow limited access to your design information without providing access to your DWG files. It creates a web page containing a view of your drawing and lets you have the URL (link) so you … Full post →
Autodesk wants your software to be automatically updated so you’re always running the latest version. Let’s pretend for a moment that this is a good idea and have a look at how Autodesk now attempts to do this. For the previous couple of releases (2015/2016), this has been done using Autodesk Application Manager. For 2017, this has been replaced by Autodesk desktop app. Even if you haven’t installed any 2017 products, you may have already seen this kind of thing pop up. Repeatedly.
Autodesk has just released the latest iteration of its free online CAD app, AutoCAD WS. It’s available directly via your browser or as iOS, Mac or Android apps. This is the closest Autodesk has yet come to showing us what real CAD in the Cloud can do. Autodesk has now had three years’ work behind it since buying the company responsible for this technology. I’d like you to put aside any Cloud concerns you may have and give it a fair go. Please try it out and report back what you find in a mini-review. How well does … Full post →
In a recent post on Between the Lines, Shaan passed on the following response from the AutoCAD Team:
There has been some recent discussions about the built-in help system in AutoCAD 2013, both positive and some criticism. As our longtime users know, AutoCAD help has been through many evolutions.
We are particularly proud of the new AutoCAD 2013 online learning environment we recently released (AutoCAD Online Help Mid-Year Updates.) This update addressed several user requested fixes and changes, and we will continue to take our direction from our user’s feedback.
We do recognize that the online learning environment … Full post →
Service Pack 1 for AutoCAD 2013 has been temporarily removed due to a newly discovered fatal error. The AutoCAD team is actively working on resolving this and a new service pack will be posted here as soon as it is available.
This is the sort of thing that Beta testing is supposed to prevent, but in this case it obviously didn’t. Somebody in a position of influence at Autodesk needs to investigate whether this is just a freak one-off, or if … Full post →
I’ve made the point before that while Cloud proponents like Autodesk have been happy to talk big on the potential benefits, they have been conspicuously (suspiciously?) silent on the legitimate concerns their customers have raised. The best responses you have been likely to see regarding such concerns can best be characterised as “glossing over”.
In an email to Subscription customers, Autodesk made several announcements about its Autodesk 360 Cloud services.
Subscription users now get 25 GB per seat of Cloud storage, up from 3 GB. Non-Subscription users who create an Autodesk 360 account get 3 GB. The intent here, as with the trebling of upgrade costs, is to get you hooked on Subscription so you become a permanent revenue stream.
More services are now available, apparently, but the list of services looks about the same to me. The table that lists which services are available for which products can be found here. If … Full post →
…for some things. The other day, I amused myself by creating a video using a site called Xtranormal. You’ve probably seen 3D cartoon-like videos of people with stilted voices. It’s done by signing up for a free account, choosing a background and some characters, then typing in your script. This is converted, generally fairly successfully, to spoken words. The characters lip-sync to your script, you publish the video and you’re done. If you have a YouTube account, the site will upload the video for you. Video creation service provided on line, video hosting and viewing service provided on … Full post →
As I mentioned earlier, any company that wants to move its customers to the Cloud is going to need the trust of those customers. Three months ago, I started a poll to try to get some measure of how trustworthy you consider Autodesk to be, in terms of doing the right thing by its customers. The results of that poll look pretty awful for Autodesk. Right from the start, the distrusters have outnumbered the trusters by three to one, with the current results showing an overwhelming majority of respondents (77%) not trusting Autodesk.
One promoted benefit Software as a Service is that you are always up to date. There are no local applications to install and maintain. You don’t need to go through expensive and disruptive annual updates and/or install service packs or hotfixes; all this is taken care of for you. The latest and greatest software is always automatically available to you, and because everybody is always using the same version, there will be no compatibility issues. You won’t need to worry about your OS being compatible with the latest release, either. Bugs, if not exactly a thing of the past, will … Full post →
It’s probably worth pointing out that if you you have no problem emailing your designs around the place without some form of protection or encryption, there’s little point in getting all worked up about Cloud security. Email isn’t remotely secure. FTP isn’t exactly watertight, either. If you’re still interested in Cloud security issues, this post includes some relevant links you might like to peruse.
In February 2010, I ran a poll to gauge your feelings about CAD in the Cloud and left it going until October 2010. Just over a month ago, I asked the same question again and ran an identical poll. I have closed that second poll, and here are the comparative results (new poll at the top, old poll at the bottom):
I’m not pretending this is a scientific survey. There is bound to be some self-selection and other sources of bias, as there must be with anybody’s … Full post →
As I’ve already discussed, one of the areas where CAD on the Cloud shows potential is in handling specific tasks that require performing intensive calculations that are suitable for sharing among many processors. That sounds great in theory, and a lot of Cloud marketing (e.g. Virtually Infinite Computing) emphasises that point.
OK, that sounds promising, but how does it pan out in real life? One problem dissuading me from finding out is that Autodesk is being very restrictive with access to many of its Autodesk Cloud products (I’d probably throw a few sample render jobs into … Full post →
Using any software involves some degree of trust in the vendor. Using the Cloud requires a much higher level of trust.
Autodesk boss Carl Bass is a maker of carefully crafted things, so I’ll use that as an analogy. Using standalone software requires the sort of trust that a maker has in a tool manufacturer. Will the tools work properly and last a long time? Or will they break, potentially damaging the materials or even the user?
Using SaaS requires that same kind of trust, plus others. Will the tool manufacturer keep making that tool? If not, will spare parts continue … Full post →
Steve: Another issue I have with Cloud-based environments is the lack of customisation. One of the things that makes AutoCAD so efficient for people is that they can get it exactly the way they want it. With a browser-based environment, we’re pretty much stuck with what you guys decide to give us. Can you see any solution to that in the longer term?
Tal: From a pure technical point of view, there’s not a lot of difference in terms of the way you can customise an application on the desktop versus customising it on the web. I think AutoCAD, having … Full post →
Steve: Autodesk is currently giving away these Cloud-based services, Butterfly for example. Presumably you’re not going to keep doing that for ever. Are you going to start charging for these services eventually?
Guri: Again, you’re pushing us to talk about future. Currently, for as long as this is in a Labs environment, we’re encouraging users to use it and we’re giving it free in the Labs environment and we’re not putting any limits on it during the Labs experiment. Once we make it a commercial product we may change that.
Akamai is an Internet/Cloud infrastructure company, used extensively by Autodesk. To be polite, my experiences using its services over several years have been somewhat negative. Back in March, when trying to download the AutoCAD 2012 trial, I went through the usual Akamai download manager struggles before being informed of the wonderful Opera workaround (thanks again, Helper). I thought I’d seen the last of Akamai for a while, but today, while left unattended, Windows threw up this warning:
Huh? What is Akamai software trying to do here? I hadn’t asked … Full post →