Clearing up the Autodesk rental / subscription / maintenance naming confusion

Some people are confused by Autodesk’s naming terminology about subscription, maintenance and rental. This is entirely Autodesk’s fault, because it took a name (Subscription) which had a long-established meaning (including perpetual licensing) and used that name (but without its initial capital) to mean the opposite (no perpetual licensing).

There was a brief period, only last year, where the S word meant both things at the same time and differentiation between the opposing meanings was achieved using different prefixes.

Confused yet?

I’m not sure whether it’s kinder to view Autodesk doing something so obviously confusing as merely incompetence in communication or a deliberate attempt to confuse and deceive customers and/or the share market. Or maybe it was an inspired choice and I’m too obtuse to comprehend its genius. Choose whichever explanation you prefer.

In an attempt to clear things up, but at the risk of confusing matters further, Autodesk’s naming history …

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AutoCAD 2018.0.1 mystery deepens with silent withdrawal

As I mentioned earlier, the release of AutoCAD 2018 was followed almost instantaneously by the first update, 2018.0.1. At the time of writing, there was no official information about this update. Some information was later made available, but questions remained.

Now the update has been silently withdrawn. Go to Autodesk Account > Management > AutoCAD > Downloads > Updates & Add-ons and you will no longer see this:

The infamous Autodesk desktop app also shows no sign of this update. So why has it been withdrawn? Autodesk isn’t saying, but thanks to Jimmy Bergmark, we know that installing the 2018.0.1 update re-introduces a bug from AutoCAD 2016 (pre SP1) where …

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Autodesk Knowledge Base – rapid response converts fail to win

Credit where credit is due. Following my rant about the uselessness of using a 16-minute YouTube video as the AutoCAD 2011 system requirements resource, the relevant people at Autodesk quickly fixed it and let me know.

Now we just need the other releases covered and we’ll be all set. Autodesk is still officially supporting AutoCAD releases back to 2008, and those people who parted with a big slab of cash a decade ago are Autodesk customers, too. I’m sure Autodesk would like potential new buyers of its current products to know that they will be at least minimally looked after in future.

I commend Autodesk’s Leo Casado for reacting politely and constructively to what was undoubtedly harsh feedback. Some Adeskers (by no means all) have been known to get extremely defensive when faced with criticism, insisting that all feedback should be expressed constructively. That’s nonsense, of course. Frank …

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