In my previous post I have a real problem with BricsCAD, I related my then-latest interaction with the Bricsys support system:
05-12-2016 05:30 UTC
I don’t know if this is a BricsCAD problem or a DOSLib one, so I am reporting it to both Bricsys and Dale at McNeel. I’m also not sure if this was happening in earlier versions.
If I load DOSLib during an S::STARTUP call and then use the (dos_msgbox) function later in that call, this fails the first time round because BricsCAD things the function is not defined. Opening a second drawing results in the call working as expected. I’ve chopped down our startup routine so you have an example.
; error : no function definition ; expected FUNCTION at [eval]
Awesome Bricsys Person
05-12-2016 12:32 UTC
There was a regression introduced in V17.1.10 that caused …
To be precise, I have a real problem with writing about BricsCAD. I’ve written some pretty complimentary things about BricsCAD lately. In the interests of balance, I’ve been intending to write about some of the issues people can expect to deal with when moving from AutoCAD to BricsCAD. Such issues certainly exist. The problem I have with that is that the issues keep going away!
Here’s how it usually goes. I find a problem in BricsCAD. I submit a support request. Within hours, I get a meaningful response from a person who understands the issue. Within days, I’m informed it’s been fixed internally and the fix will be in the next update. Within a week or two, that update is released. I download and install the updated version. It’s basically a full reinstall, but all settings are seamlessly retained and it’s faster and less painful than an AutoCAD Service Pack …
Autodesk has grown and prospered by always, as much as possible, placing the customer’s needs foremost.
John Walker, 1990, The Autodesk File
That was the dominant philosophy back in Autodesk’s ancient history, to the benefit of all. However, is that still the case today? I’m not going to offer an view one way or the other in this post. Instead, I will leave it open to the floor. Good or bad, please comment below using specific examples if you can. If you’re short of time, you can still use the poll on the right to express your opinion.