A strange mix of AutoCAD, music, image manipulation and video

blog nauseam

Posts Tagged With: Customer Service

Autodesk Subscription support – how is it?

23 February 2010 at 10:36 am » Comments (4)

I'd like to hear your experiences with the support that is part of the Autodesk Subscription package. My own experiences have been mixed, but I'd like to hear from you ...more »

Hope for Autodesk FM Desktop orphans

16 January 2010 at 1:54 pm » Comments (1)

For those of us who have been following Autodesk for decades, it's a familiar story. Autodesk buys a company or its technology, makes an Autodesk product out of it, and ...more »

New Autodesk blog for AutoCAD support

16 April 2009 at 12:30 pm » Comments (0)

I've added a link to Without A Net, a new blog on support issues, technical solutions, fixes, and tips for AutoCAD. It's run by Tom Stoeckel, global technical lead for ...more »

Death to robo-responses!

5 March 2009 at 2:57 pm » Comments (3)

The responses to Carol Bartz's blog post are an interesting read, and not just because of the astonishing amount of attention being paid to her language. One person pointed out ...more »

Why do you think Autodesk isn’t listening?

3 February 2009 at 1:27 pm » Comments (8)

I frequently see people remark that Autodesk doesn't listen to its customers. I've made that remark myself in relation to certain specific items, most recently the botched discussion group update. ...more »

What a crock!

17 November 2008 at 9:57 pm » Comments (8)

Just when I thought it wasn't possible for my Autodesk discussion group experience to get any worse, it has. Much worse. I stated before that in the 15 November update, some ...more »

Autodesk discussion group maintenance failure

17 November 2008 at 12:51 pm » Comments (9)

I must admit that I wasn't really expecting the November 15 Autodesk discussion group maintenance effort to come up with the goods and make everything all better again. However, it ...more »

Autodesk discussion group maintenance this weekend

14 November 2008 at 2:34 pm » Comments (0)

According to a notice on the Autodesk discussion groups, they will be down for maintenance for a while this wekend. The scheduled downtime period (in terms of GMT/UTC) is 7 ...more »

Autodesk discussion groups – signs of life?

30 October 2008 at 10:58 am » Comments (0)

After an extraordinarily long period of total silence about the dreadful state of the appallingly-updated Autodesk discussion groups, it seems that the sleeping monster has raised an eyelid. Although it ...more »

The three Fs of customer service

29 October 2008 at 8:57 pm » Comments (4)

I had another interesting customer service experience at the weekend. We had booked an electrician well in advance to service our air conditioner and change a bunch of light fittings. ...more »

Customer service – filling a hole

22 October 2008 at 9:29 pm » Comments (2)

Two weekends ago, I bought a cheap plastic outdoor table and chair set from Clark Rubber. It came complete with an umbrella hole for which I have no need, but ...more »

The Autodesk discussion groups are awful

21 October 2008 at 2:38 pm » Comments (3)

Yes, the Autodesk discussion groups are still awful. In other breaking news, the Pacific Ocean continues to be wet. I seldom visit them any more, but I just hopped on to ...more »

Why I won’t buy another Canon all-in-one printer

21 October 2008 at 1:10 pm » Comments (7)

Last year, I bought a Canon MP830 printer/scanner/copier/fax/tea maker/whatever for my home office. I chose this particular device because it had all the features I was after, including CD printing, ...more »

What is a reasonable amount of time to wait for license codes?

17 October 2008 at 1:23 pm » Comments (2)

Software companies use a variety of differerent methods in their attempts to prevent piracy and restrict use of their software to legitimate paying customers. Yes, these attempts are generally futile. ...more »

My autodesk.com site survey experience

13 October 2008 at 10:12 pm » Comments (3)

I just tried out the new discussion groups to see if anything has been fixed. After entering my password (yet again), instead of placing me back in the discussion groups ...more »

Slight improvement in discussion group search

8 October 2008 at 5:55 pm » Comments (2)

While almost all of the problems with the Autodesk discussion groups remain, there are some signs of movement in one area at least. The search facility, which until recently refused ...more »

Here’s a couple I didn’t mention earlier

3 October 2008 at 4:15 pm » Comments (0)

The Autodesk discussion group editor inserts spaces into URLs longer than a certain size (about 70 characters, it seems). It will insert spaces in one place for the URL that ...more »

Discussion group search – partial workaround

3 October 2008 at 11:54 am » Comments (3)

The Autodesk discussion group search facility is still impersonating an industrial suction pump in a puddle. It sucks very hard and produces little useful output. In addition to the problems ...more »

How not to do a web update

1 October 2008 at 3:44 pm » Comments (4)

If you're a major company and your various web-based services have evolved over time, you may have a proliferation of user IDs and some other issues to tidy up. You may ...more »

Autodesk discussion group links – feedback and bookmarks

26 September 2008 at 12:36 pm » Comments (1)

The Autodesk discussion groups are currently working. They are also still irresponsibly displaying people's email addresses as visible user names. If you've posted to the discussion groups in the past, ...more »
Previous Entries