AutoCAD Help suckage to continue – confirmed

In a recent post on Between the Lines, Shaan passed on the following response from the AutoCAD Team:

There has been some recent discussions about the built-in help system in AutoCAD 2013, both positive and some criticism.  As our longtime users know, AutoCAD help has been through many evolutions.

We are particularly proud of [...]

The Hitchhiker’s Guide to AutoCAD explained

Following my comments on The Hitchhiker’s Guide to AutoCAD, Autodesk’s Dieter Schlapfer has sought to explain the reasoning behind it. Here’s what he has to say:

As mentioned previously, The Hitchhiker’s Guide to AutoCAD is designed for occasional AutoCAD users and those coming back from their initial training. These are people who just need [...]

Should Autodesk provide a CHM version of its AutoCAD 2013 Help?

I’ve added a poll asking this question over on the right. I would like to see this done as soon as possible as a courtesy for those customers who find the current AutoCAD 2013 Help system inadequate. If you agree, vote Yes. If you disagree (for example, you think Autodesk should instead concentrate on [...]

AutoCAD 2013 – An Autodesk Help writer responds

Following some email discussions, I am happy to present a response from a relevant Autodesk person to the posts and comments here about AutoCAD 2013’s Help.

Thanks for the opportunity to respond to your readers, Steve.

First, I want to assure you that we’re listening to your comments about AutoCAD 2013 Help. We are [...]

AutoCAD 2013 – Using Help in anger

Trying to be fair, I decided to put aside my initial hostility to the AutoCAD 2013 Help system and use it for real. I used it in a realistic situation, to find out how to work with something new or changed (model documentation) as I was working through it with my own example drawing. Try as [...]

AutoCAD 2013 – Help improved in one area

There’s one important area in which AutoCAD 2013’s Help shines when compared with its immediate predecessors. If you’re a Visual LISP user, you’ll be pleased to know that if you select a function name in the editor (e.g. (vla-get-ActiveDocument)) and hit Ctrl+F1, this now takes you to the appropriate page in the ActiveX and [...]

AutoCAD 2013 – Autodesk video tutorial for Help

Autodesk has produced a 2-minute video explaining the features of the new Help system in AutoCAD 2013 that I recently panned. As you might expect, it’s kind of upbeat and chirpy, but the fact that Autodesk feels the need to provide a tutorial on how to use Help says it all, really. Whatever, it [...]

AutoCAD 2013 – Autodesk pulls off a miracle with Help

In AutoCAD 2011, Autodesk introduced on-line Help. It was badly done and poorly received. It was slow and generally awful to use, and so obviously inferior to the generally well-crafted old CHM-based system in so many ways, that there were squeals of joy when somebody discovered that one of the AutoCAD-based vertical products hadn’t [...]

Autodesk provides CHM-based Help for AutoCAD 2011

In a comment in response to my AutoCAD 2011 Help system is not popular post, Autodesk’s Diane Serda acknowledged the problems, offered apologies and posted a link to a CHM version of the Help. From Diane’s comment:

We have posted the zip file for download here: http://usa.autodesk.com/adsk/servlet/ps/dl/item?id=15068206&siteID=123112&linkID=9240618

Instructions: 1. Download the AutoCAD2011CHMHelp.zip to your [...]

Autodesk Knowledge Base – rapid response converts fail to win

Credit where credit is due. Following my rant about the uselessness of using a 16-minute YouTube video as the AutoCAD 2011 system requirements resource, the relevant people at Autodesk quickly fixed it and let me know.

Now we just need the other releases covered and we’ll be all set. Autodesk is still officially supporting [...]

Autodesk Knowledge Base – who thought this was a good idea?

This evening, I needed to know exactly which operating systems were supported by all AutoCAD releases from 2004 to 2011 inclusive. I have a pretty good idea, but I needed to confirm that my mental picture is completely correct. So I hopped over to the Autodesk Knowledge Base and entered “system requirements” in the [...]

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