Steve: Another issue I have with Cloud-based environments is the lack of customisation. One of the things that makes AutoCAD so efficient for people is that they can get it exactly the way they want it. With a browser-based environment, we’re pretty much stuck with what you guys decide to give us. Can you [...]
 11 November 2011, 10:08 am |  Leave a comment | Tags: Autodesk, Cloud, Interview, Labs | Category: AutoCAD, AutoCAD WS, Autodesk, Cloud, Interview, Other Autodesk Products, Web Stuff Steve: Autodesk is currently giving away these Cloud-based services, Butterfly for example. Presumably you’re not going to keep doing that for ever. Are you going to start charging for these services eventually? Guri: Again, you’re pushing us to talk about future. Currently, for as long as this is in a Labs environment, we’re encouraging [...] 8 November 2011, 1:05 pm |  2 comments | Tags: Autodesk, Cloud, Interview, Labs | Category: AutoCAD, AutoCAD WS, Autodesk, Cloud, Interview, Other Autodesk Products, Web Stuff On 26 May 2010, I had the opportunity to ask Autodesk some questions about the Cloud in general and what was then Project Butterfly (now AutoCAD WS) in particular. The Autodesk people were: Guri Stark,Vice President, AutoCAD & Platform Products Tal Weiss, R&D Center Manager (Israel) Noah Cole, Corporate Media Relations The interview was [...] 4 November 2011, 10:12 am | Leave a comment | Tags: Autodesk, Cloud, Interview, Labs | Category: AutoCAD, AutoCAD WS, Autodesk, Cloud, Interview, Other Autodesk Products, Web Stuff In May 2010 I took part in a phone conference with several Autodesk people about the Cloud. Part of that discussion was in the form of an interview, which I will publish in later posts. Another part was in the form of a verbal presentation from Autodesk’s Tal Weiss, concentrating on what was then [...] 27 October 2011, 8:47 am | Leave a comment | Tags: Cloud, Collaboration, Interview, Tal Weiss | Category: AutoCAD WS, Autodesk, Cloud, Web Stuff Here in Australia, we’re in election mode, so I have even more reasons to avoid watching TV. On those occasions when I do watch it, I am often annoyed by what I see. This is not a novel observation, but one of the things that annoys me about many politicians is their habit of [...] 13 August 2010, 12:23 pm | 17 comments | Tags: Callan Carpenter, Interview, Spin, Subscription | Category: Autodesk, Fail, Interview, Spin, Subscription This 5th post concludes the Callan Carpenter interview series. For the record, this interview was done in real time over the phone, with no prior notice of the questions. SJ: The 12-month cycle that you have for most of your software has come under some criticism from all sorts of people, especially me. Once [...] 24 May 2010, 9:09 am | 2 comments | Tags: 12-Month Release Cycle, Autodesk, Callan Carpenter, Interview, PR, Subscription, Upgrades | Category: Autodesk, Interview, Polls, Subscription Part 4 of 5 in this series. SJ: There is always the fear that once you have all of your customer base on Subscription, you’re not going to need to offer those benefits any more. Can you assure people that that’s not going to be the case, that you are going to keep being [...] 22 May 2010, 9:10 am | One comment | Tags: Autodesk, Callan Carpenter, Interview, PR, Subscription, Upgrades | Category: Autodesk, Interview, Subscription Part 3 of 5 in this series. SJ: In one of my blog posts, I was pretty cynical about one of the phrases used in the press release: “the streamlining of upgrade pricing based on feedback from customers and resellers”. Was I wrong to be cynical about that? Did your customers really ask for [...] 21 May 2010, 8:54 am | 2 comments | Tags: Autodesk, Callan Carpenter, Interview, PR, Subscription, Upgrades | Category: Autodesk, Interview, Spin, Subscription Part 2 of 5 in this series. SJ: Is there anything specific you want to say about what I have written in my blog? CC: There are a number of things we can do to put Subscription questions and Simplified Upgrade Pricing into context. I think the first thing we need to recognise is [...] 20 May 2010, 3:36 pm | 5 comments | Tags: Autodesk, Callan Carpenter, Interview, PR, Subscription, Upgrades | Category: Autodesk, Interview, Subscription A couple of weeks ago, Angela Simoes from the Autodesk Corporate PR team invited me to interview Callan Carpenter, Autodesk’s Vice President of Global Subscription and Support. Callan is responsible for the sales, marketing operations and product support associated with Subscription. He is also Vice President in charge of Jim Quanci’s Autodesk Developer Network. [...] 19 May 2010, 8:19 pm | Leave a comment | Tags: Angela Simoes, Autodesk, Blogging, Callan Carpenter, Interview, PR | Category: Autodesk, Interview, Other Blogs, Subscription Time to lighten things up a bit, I think. While attending the AutoCAD 2010 product launch in San Francisco on 5 February 2009, I conducted a series of micro-interviews with a collection of AutoCAD bloggers and Autodesk employees. One geek asks 14 other geeks if they are geeks; nothing too serious here. I hope [...] 27 February 2009, 12:38 pm | 6 comments | Tags: Autodesk, Blogging, David Cohn, Donnie Gladfelter, Dorks, Ellen Finklestein, Geeks, Guillermo Melantoni, Heidi Hewett, Interview, Jon Page, Lynn Allen, Mark Douglas, Matt Stein, Melanie Perry, Nerds, Other Blogs, Robin Capper, Shaan Hurley, Todd Shackelford, Video | Category: AutoCAD 2010, Autodesk, Fun, Interview, Other Blogs, Video In this second part of the interview, the Autodesk trio continues to respond to the question about listening to customers. YouTube link. 8 February 2009, 7:06 pm | 6 comments | Tags: Autodesk, Eric Stover, Interview, Jon Page, Shaan Hurley, Video | Category: AutoCAD 2010, Autodesk, Customer Service, Interview, Video While attending the AutoCAD 2010 launch today, I took the opportunity to interview three Autodesk people: Eric Stover, Jon Page and Shaan Hurley. I raised the issue of Autodesk being seen as not listening to its customers, and was given a very comprehensive response. Here is the first of two parts of that interview. [...] 6 February 2009, 7:04 pm | 5 comments | Tags: Autodesk, Eric Stover, Interview, Jon Page, Shaan Hurley, Video | Category: AutoCAD 2010, Autodesk, Customer Service, Interview, Video If you had a real live Autodesk development person standing in front of you right now (an AutoCAD Product Manager, for example) and were allowed to ask one question, what would it be? Please add a comment here with your question. I would ask that you keep your question civil and reasonably concise (one [...] I have been thoroughly enjoying Kean Walmsley’s interview of Autodesk co-founder John Walker, which he has now finished. Kean’s link to part 4 is currently broken (edit: now fixed) and that broken link has been picked up by others (edit: also fixed in Between The Lines), so here are the correct links: Part 1, [...] 4 October 2008, 9:22 pm | One comment | Tags: Autodesk, Honesty, Interview, John Walker, Kean Walmsley, Other Blogs | Category: Autodesk, Interview, Other Blogs, Thoughts, Web Stuff Looking at the comments, it seems not everyone is happy with the Matt Stein interview. If so, I’m sorry you feel that way about the piece. In my own defence, I would point out the following: I like to think my work at Cadalyst represents a balanced viewpoint. I pride myself on being fair. [...] 13 June 2008, 4:12 pm | Leave a comment | Tags: AutoCAD, AutoCAD 2009, Cadalyst, Interview, Journalism, Matt Stein, Navel Gazing, User Interface | Category: AutoCAD, AutoCAD 2009, Comments, Interview, Navel Gazing, Other Blogs The second and final part of my interview of Matt Stein has now been published on the Cadalyst site. There were some other questions I would have liked Matt to answer, but some unfortunate logistical problems prevented that from happening. Never mind, I guess it ended up plenty long enough anyway! 11 June 2008, 9:25 pm | 3 comments | Tags: AutoCAD, AutoCAD 2009, Cadalyst, Interview, Matt Stein, User Interface | Category: AutoCAD, AutoCAD 2009, Interview Over on the Cadalyst site you will find the first part of a two-part interview I did with Autodesk’s Matt Stein, the man responsible for making the Ribbon interface work in AutoCAD 2009. I hope you find it interesting. 5 June 2008, 9:23 pm | One comment | Tags: AutoCAD, AutoCAD 2009, Cadalyst, Interview, Matt Stein, User Interface | Category: AutoCAD, AutoCAD 2009, Interview |
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Autodesk’s Callan Carpenter responds to Subscription follow-up
You may remember a month ago I raised the question What proportion of Autodesk customers really are on Subscription? Shortly after that, I sent Autodesk Subscription VP Callan Carpenter these questions following up on the interview:
I have a request for follow-up information arising from this interview. I hope you can find the time [...]