This isn’t supposed to be an Autodesk-bashing blog. Really, it’s not. Sure, Autodesk (and anyone else) gets criticism where deserved. There’s been a lot of that lately, but only because Autodesk has thoroughly deserved it. I don’t make up things so I can have a go; Autodesk provides the material all by itself.
Among other things, I’m a customer advocate. I don’t care who you are, act in an anti-customer manner and I’m going to slam you. Hard but fair. Dish up bullshit to your customers and I will gleefully point that out and heap derision on you. Deal with it.
On the other hand, act in a pro-customer manner and I’m going to praise you. I do praise Autodesk (and anyone else) where deserved. There are dozens of examples of that on this blog. Lately, the pickings have been slim. Time to redress the balance a little.
I’ve Full post
The most heavily commented post on this blog is AutoCAD 2013 – An Autodesk Help writer responds, featuring Dieter Schlaepfer‘s response to posts and comments here about AutoCAD 2013’s Help. I don’t always agree with Dieter but I respect him enormously, and not just because he was brave enough to stick his head above the parapet in a hostile environment. Dieter is a principal technical writer at Autodesk with many years’ experience and is therefore responsible for large amounts of documentation content. You’ve almost certainly read his work.
I’ve been critical of AutoCAD’s Help system since it was broken in 2011, and I make no apologies for that. The Help system sucked then, it sucked even worse in 2013, and it continues to suck badly in 2017. None of that’s Dieter’s fault. It’s the Help engine that’s at fault, or to be more accurate the Help …