In a recent blog post, Deelip Menezes appears to be shocked by the very idea that a particular CAD company (no, not Autodesk) would ship software that contains known bugs. I thought he was joking, because he’s surely aware that practically all software companies with highly complex products release software with known bugs. As [...]
 15 June 2009, 1:49 pm |  9 comments | Tags: 12-Month Release Cycle, AutoCAD, Autodesk, Bug, Deelip Menezes, Feedback, Listening, Other Blogs, Polls | Category: AutoCAD, Autodesk, Bug, Cadalyst, Other Blogs, Polls, Rant, Thoughts It’s time to examine how Autodesk has reacted to the widespread criticism of Revit 2010. Is Autodesk listening? To be more specific, is Autodesk’s Revit team listening? The Good It has been good to see extensive public participation by Autodesk people in various discussions in different places. The Revit team isn’t hiding. It is [...] 26 May 2009, 1:33 pm | 11 comments | Tags: 12-Month Release Cycle, AUGI Forums, Autodesk, Listening, Other Blogs, Other Products, Revit, Revit 2010, User Reaction | Category: AU2009, Autodesk, Autodesk University, Customer Service, Fail, Other Autodesk Products, Other Blogs, Rant, Thoughts Update (nee Service Pack) 3 for AutoCAD 2009 is now available. See Between the Lines for full details. As always, read the readme first. Here are the links: Readme AutoCAD 2009 AutoCAD LT 2009 AutoCAD 2009 for Revit Architecture AutoCAD 2009 for Revit Structure No word yet about related updates for the vertical products. [...] 14 May 2009, 1:46 pm | 6 comments | Tags: AutoCAD, AutoCAD 2009, CAD Management, Listening, Update | Category: AutoCAD, AutoCAD 2009, Customer Service, Other Blogs I hesitate to cover this subject because my understanding of Revit is very close to nil. I’m going to cover it anyway, because it relates to the Does Autodesk Listen? theme that I’ve discussed here in the past. Revit 2010 has appeared with a Ribbon interface, and many users don’t like it. Some well-known [...] 11 May 2009, 4:26 pm | 6 comments | Tags: AUGI Forums, Autodesk, Listening, Other Blogs, Other Products, Revit, Revit 2010, User Interface, User Reaction | Category: Autodesk, Customer Service, Other Autodesk Products, Other Blogs I frequently see people remark that Autodesk doesn’t listen to its customers. I’ve made that remark myself in relation to certain specific items, most recently the botched discussion group update. Of the six Rate Autodesk polls, the Listening to its customers poll shows easily the biggest bias towards the wrong end of the graph. [...] 3 February 2009, 1:27 pm | 8 comments | Tags: Autodesk, Customer Service, Listening | Category: Autodesk, Comments, Customer Service |
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Autodesk provides CHM-based Help for AutoCAD 2011
In a comment in response to my AutoCAD 2011 Help system is not popular post, Autodesk’s Diane Serda acknowledged the problems, offered apologies and posted a link to a CHM version of the Help. From Diane’s comment:
We have posted the zip file for download here: http://usa.autodesk.com/adsk/servlet/ps/dl/item?id=15068206&siteID=123112&linkID=9240618
Instructions: 1. Download the AutoCAD2011CHMHelp.zip to your [...]