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June 13th, 2008 at 4:12 pm

The Ribbon Man interview - fluff?

Looking at the comments, it seems not everyone is happy with the Matt Stein interview. If so, I’m sorry you feel that way about the piece. In my own defence, I would point out the following:

  1. I like to think my work at Cadalyst represents a balanced viewpoint. I pride myself on being fair. Whether Autodesk deserves praise or criticism for something, I provide it. But an interview isn’t really the place to do that. An interview is supposed to be an opportunity for the interviewee to say things, not a platform for the interviewer’s opinions. My job as an interviewer is to extract information, not provide it. In my opinion, the best TV interviewers listen a lot and say very little. Confrontational interviewers can be fun to watch, though.
  2. I have many other opportunities, both here and in Bug Watch, to express viewpoints that may conflict with what Matt had to say. Matt doesn’t have a blog or a regular Cadalyst column, he has this one chance to put his point across to Cadalyst readers. I think it’s fair to let Matt make best use of that opportunity and not beat him down with a confrontational style.
  3. I think it’s important for readers to understand the thinking behind the user interface changes. You may not agree with Autodesk’s thinking (in fact, I often don’t), but if you know what the thinking is, you can argue against it more convincingly.
  4. I don’t want to go into too much detail about this because it involves private correspondence, but getting this interview published at all was an effort and a half. Anyone who wants to get access to an Autodesk employee’s comments for publication has to go through Autodesk’s PR people. While the people I dealt with were pleasant and cooperative, the pace at which things happened is best described as glacial.
  5. As a result, one of the first set of questions I asked and a whole set of follow-up questions didn’t get answered in time for publication. Cadalyst could have waited for that to happen before publishing, but AutoCAD 2010 would probably have come out first, rendering the answers somewhat irrelevant…
  6. With all that said, I actually agree that part 1 of the interview comes across as a bit soft on Autodesk. The very fact that Shaan Hurley thinks it’s unbiased is a bit of a worry. ;) However, I think some of the questions in part 2 are fairly probing. Have a look around and see how many comments you can find by Autodesk employees that are critical in any way of the current product line-up. Getting a public admission that “Ribbon customisation should be easier” out of the AutoCAD Ribbon’s number one fanboy and past Autodesk’s PR people is, in relative terms, something of a triumph.

Enough from me, what would you have asked? Let’s hear what questions you think the interview is missing. Maybe there will be a chance to ask them one day.

February 29th, 2008 at 2:09 pm

Blogger? Journalist? Whatever!

Roopinder Tara has raised an interesting point about how different CAD vendors treat journalists and bloggers. Ralph Grabowski has responded with a “Who cares“. Now you have more CAD blogger navel gazing to put up with as I have my say on the matter.

As a traditional magazine journalist (Cadalyst, 1995 - present) and now as a blogger, I’d like to say I agree with Ralph. The label shouldn’t matter, content should be king. From a reader’s point of view, that is.

Where it does matter is from a vendor’s point of view. How to dish out the freebies? Should Autodesk fly every blogger out to San Francisco, put them all up at Nob Hill hotels and shower them all with gifts? Or just the traditional journalists? Or journalists and major bloggers? If so, what’s a major blog and what isn’t? Is is based on how active the blog is, the quality of writing, the number of visitors, how vendor-friendly the articles are, or some other factor?

Every vendor’s PR team has to draw the line somewhere. Some invite only traditional journalists while others invite a host of bloggers to their events. It all comes down to how much coverage the PR people want to see and how much they are prepared to invest to make that coverage happen. Their budget, their choice.

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