When you register ClassicArray, you are supposed to receive an automated response with the registration code. I have not been able to get this working reliably, so for some customers I have been sending out the email manually. Personal circumstances dictate that I will be unable to do this promptly for much of April, so if you purchase ClassicArray and do not receive your code immediately, please accept my apologies in advance.
I will also not be able to be very active on this blog for much of April.
I’ve been dealing with Autodesk in various ways for 23 years and have had a variety of experiences as a result; some good, some bad. The provision of the license codes needed to keep AutoCAD running has historically been pretty good. No longer. I’m currently going through the worst Autodesk customer service experience in my career. I’ve been trying for many weeks to obtain a few codes, without success.
I’ll spare you the details for the time being to give Autodesk one last chance to come good. For now I’ll just say that a combination of restrictive policies, inflexibility in the administration of those policies and downright incompetence has left Autodesk’s Subscription service looking very poor indeed. It’s a shocking abuse of legitimate customers; something that pirate users don’t have to put up with.
Autodesk Asia Pacific Product Registration & Activation Centre, your efforts to date have not been anywhere … Full post