In response to Shaan’s variant on the old “if you question the value of any change you must be a Luddite” argument, I was going to write a lemming-based parody. I didn’t, mainly because I didn’t want to perpetuate the lemming mass-suicide misconception. Instead, I’ll answer the point more directly.
Autodesk will acheive better success in convincing customers about Cloud computing and other concepts by actively and interactively engaging with them. Addressing their specific and legitimate concerns has a chance of success if the concepts have merit. Insultingly likening customers to allegedly stupid animals isn’t going to convince (continued…) Full post →
In a recent post on Between the Lines, Shaan passed on the following response from the AutoCAD Team:
There has been some recent discussions about the built-in help system in AutoCAD 2013, both positive and some criticism. As our longtime users know, AutoCAD help has been through many evolutions.
We are particularly proud of the new AutoCAD 2013 online learning environment we recently released (AutoCAD Online Help Mid-Year Updates.) This update addressed several user requested fixes and changes, and we will continue to take our direction from our user’s feedback.
We do recognize that the online learning environment (continued…) Full post →
Further to my last post, Here is a brief summary of this blog’s various poll results that relate in some way to Ribbon and CIP use. The most recent polls are at the top of the list. I have placed in bold those percentages that relate directly to the proportion of AutoCAD Ribbon use among the voters on this blog.
You may have seen Shaan Hurley and I having a discussion (ahem) over the validity of his statement:
I really do use the ribbon now with AutoCAD 2010 along with most users as evidenced by the CIP data we receive daily from thousands of AutoCAD users who choose to send the great data.
So, now you know. Most of you use the Ribbon now, Shaan said so. Shaan, as he always has done in the past, declined my invitation to back up this assertion with more details. He has vast amounts of data collected from huge numbers of users. (continued…) Full post →
Time to lighten things up a bit, I think. While attending the AutoCAD 2010 product launch in San Francisco on 5 February 2009, I conducted a series of micro-interviews with a collection of AutoCAD bloggers and Autodesk employees. One geek asks 14 other geeks if they are geeks; nothing too serious here. I hope Shaan enjoys my tabloid journalist editing job right at the end.
While attending the AutoCAD 2010 launch today, I took the opportunity to interview three Autodesk people: Eric Stover, Jon Page and Shaan Hurley. I raised the issue of Autodesk being seen as not listening to its customers, and was given a very comprehensive response. Here is the first of two parts of that interview.
As posted on Between the Lines, there is an Autodesk survey you may wish to complete in an attempt to have some kind of influence over AutoCAD’s future direction. Among other things, you will be asked specific questions about these issues:
Batch Processing in AutoCAD
Custom Linetype Creator
Custom Hatch Creator
You will also be asked to rank 10 possible future features:
I was interested to see Shaan Hurley reporting the Ribbon usage figures from the Customer Involvement Program (CIP). Shaan’s figures show Ribbon non-users at 46%, my poll results show it as 71%. Why the discrepancy? Is somebody telling fibs? I don’t think so.
First, blog nauseam poll respondents represent a biased sample, comprising people who are more interested in AutoCAD than average users. Dare I say more knowledgeable? More likely to be power users or CAD Managers, anyway. They are probably more likely than average users to make changes from the default AutoCAD settings. But Shaan’s CIP users are (continued…) Full post →
I generally dislike blogs that just regurgitate contents from elsewhere, so I’m going against the grain here to repost something from Shaan Hurley’s Between the Lines blog.
Shaan has been a bit quiet over the past few weeks, but has recently made up for this with a vengeance. A flurry of new posts has pushed this videoway down the page, so you may well have missed it. I’m always happy to see Autodesk communicating with its customers (even if I don’t agree with what’s being said), so I decided (continued…) Full post →
I was intrigued to see Autodesk personality and fellow blogger Shaan Hurley posting a photo with his long-standing facial fuzz removed. Shaan may be moving in the opposite direction to myself (I’m getting hairier with age), but personally I don’t think he has gone far enough. I would like to see Shaan sporting a chrome dome. What do you think?
Part of an excellent show put on by Autodesk at the end of Autodesk University 2006 was The Blue Man Group. I was so impressed by the show that I later bought a DVD and CD. The men in blue had a special guest…
I didn’t make this video and it’s old news, but as I contributed some photos and I’m in it, I guess I’m entitled to link to it in my blog now I have one. If nothing else, you can use it to see what I look like (unfortunately). Except I now look different.
By the way, I meant everything I said in this video. Autodesk University is an awesome event.
Created by Helge Brettschneider, originally posted on Between The Lines by Shaan Hurley.