As I indicated in May, Autodesk will be increasing the cost of upgrades to 70% of the full retail cost of a new license. This renders it totally pointless upgrading Autodesk software at all, which is obviously Autodesk’s intention. This change probably won’t affect many people, as those who have chosen to stick with [...]
 19 October 2012, 12:27 pm |  5 comments | Tags: Anti-Customer, Bullshit, PR, Price Gouging, Spin | Category: Autodesk, Customer Service, Nostalgia, Rant, Spin, Subscription Following on from the AutoCAD 2011 productivity study I critiqued earlier, there is now an LT version. Do the same credibility problems apply to this study too? Yes, and then some. In addition to the drawings and operations being deliberately hand-picked to demonstrate new features, no direct comparison is performed at all between the [...] 25 August 2010, 1:23 pm | 4 comments | Tags: Autodesk, Fail, Spin | Category: AutoCAD LT, Autodesk, Fail, Rant, Spin Here in Australia, we’re in election mode, so I have even more reasons to avoid watching TV. On those occasions when I do watch it, I am often annoyed by what I see. This is not a novel observation, but one of the things that annoys me about many politicians is their habit of [...] 13 August 2010, 12:23 pm | 17 comments | Tags: Callan Carpenter, Interview, Spin, Subscription | Category: Autodesk, Fail, Interview, Spin, Subscription Heidi Hewett just reported the following on her blog, about a productivity study: According to a recent independent study, AutoCAD® 2011 can help you work up to 44% faster with the latest productivity enhancements. I have a couple of problems with that sentence. First, it’s not an independent study. It’s a study conducted by [...] 4 August 2010, 4:04 pm | 8 comments | Tags: David Cohn, Heidi Hewett, Performance, Productivity, Spin | Category: AutoCAD, AutoCAD 2008, AutoCAD 2011, Autodesk, Fail, Other Blogs, Rant, Spin, Thoughts I know that some of you out there (unlike me) are pretty cynical about anything that Autodesk says on any subject. So when Autodesk makes a big thing about being environmentally responsible, such as its new Autodesk Sustainable Design Center site, it would be tempting to say “Yeah, right” and assume it’s just more [...] 23 April 2010, 2:39 pm | 7 comments | Tags: Autodesk, Carl Bass, Environment, Green, Marketing, Spin | Category: Autodesk, Spin, Thoughts I’m still looking for your questions about Autodesk Subscription and upgrade policies and pricing. No matter what you think about that, you have to admit that Autodesk’s current policies are less anti-customer than those inflicted on SolidWorks users. Disallowing bug fixes for non-subscription customers is reprehensible, no matter what kind of spin is put [...] 18 April 2010, 9:26 pm | 12 comments | Tags: Customer Service, SolidWorks, Spin, Subscription | Category: Autodesk, Customer Service, Fail, Other Blogs, Other Products, Spin, Subscription In Alice’s Adventures in Wonderland, the Cheshire Cat gradually disappears until nothing is left but its smile. The AutoCAD packaging has done the same thing over the years until now nothing is left but the 0s and 1s. In Release 13, one box was not enough to keep all the materials, but Autodesk gradually [...] 19 February 2010, 3:06 pm | 4 comments | Tags: AutoCAD, Autodesk, Spin, Subscription, Tip | Category: AutoCAD, AutoCAD 2011, Autodesk, Customer Service, Nostalgia, Other Autodesk Products, Spin, Subscription, Tip As reported at Revit3D.com, next March will see a major change to the way Autodesk prices its upgrades. All upgrades will cost 50% of the full retail price rather than the much smaller percentage that is currently charged. If you upgrade yearly, that means the cost of doing so will be about 3.35 times [...] 27 March 2009, 10:20 pm | 10 comments | Tags: Autodesk, Pricing, Spin, Subscription, Upgrades | Category: AutoCAD, Autodesk |
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