AutoCAD 2018 licensing crash – another reason to avoid subscription

Autodesk has released an update to fix the following AutoCAD 2018 problem:

Product users of version 2018 Autodesk single-user subscriptions may experience an intermittent crash. The crash occurs when it has been more than 24 hours since the last successful authorization check and there is intermittent or no internet connection, or the licensing authorization server is unavailable. The licensing authorization check occurs in the background and is completely unrelated to activities the user is performing at the time of the crash.
A fatal error message may be shown by the product. For example:

FATAL ERROR: Unhandled e06d7363h Exception at ee563c58h

 
Links:

Note that this crash only afflicts subscription (rental) single-user (standalone) customers. People with perpetual licenses don’t have to put up with the multiple additional points of failure caused by the subscription licensing system insisting on phoning home every 30 days. Yes, even if you pay for three years’ subscription up front, you’ll still need a working Internet connection every 30 days if you want to keep using the product.

At least, Autodesk has been saying it’s only once every 30 days (as if that wasn’t bad enough). The information provided with this hotfix tells a different story. What is the license server doing phoning home 24 hours after the last successful authorization check? Enquiring minds want to know.

No criticism of Autodesk is implied for providing this hotfix. As always, I commend Autodesk for fixing up problems as they arise. The basis of my criticism is the hotfix being necessary in the first place. It’s caused by Autodesk inflicting unnecessary complication on its customers for its own internal reasons. This one fails the “how does this benefit the customer?” test big-time.

The single-user subscription licensing mechanism has been a crock from day one, especially for CAD Managers of multiple users who have to deal with its onerous requirements. It’s an astonishingly poor design, very badly implemented. Even with this particular crash fixed, it’s still a crock.

AutoCAD 2018.0.1 mystery deepens with silent withdrawal

As I mentioned earlier, the release of AutoCAD 2018 was followed almost instantaneously by the first update, 2018.0.1. At the time of writing, there was no official information about this update. Some information was later made available, but questions remained.

Now the update has been silently withdrawn. Go to Autodesk Account > Management > AutoCAD > Downloads > Updates & Add-ons and you will no longer see this:

The infamous Autodesk desktop app also shows no sign of this update. So why has it been withdrawn? Autodesk isn’t saying, but thanks to Jimmy Bergmark, we know that installing the 2018.0.1 update re-introduces a bug from AutoCAD 2016 (pre SP1) where …

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Bricsys shows Autodesk how to do mid-term updates

BricsCAD V17.2 is out. Although there’s nowhere near as much new and useful in this mid-term update as in the full upgrade from V16 to V17, there’s more here than in Autodesk’s last mid-term update, AutoCAD 17.1. There’s even arguably more than in the uninspired AutoCAD 2018 upgrade, including those 17.1 features.

But that’s not the main reason I say Bricsys is schooling Autodesk in how to do mid-term updates. While Autodesk is restricting such updates (including the bug fixes and security updates included in those updates) to subscription and maintenance customers, Bricsys is doing no such thing.

BricsCAD V17 customers who have a perpetual license, even without maintenance (called All-In by Bricsys), will be receiving V17.2 free of charge. Bricsys still considers such users as customers who have paid good money and still need to be looked after, rather than a non-paying irritant, …

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AutoCAD 2018.0.1 mystery partially resolved but questions remain

As I mentioned earlier, the release of AutoCAD 2018 was followed almost instantaneously by the first update, 2018.0.1. At the time of writing, there was no official information about this update. Some information is now available, but more questions have arisen.

If, like me, you don’t/won’t/can’t have Autodesk desktop app running on your systems, the only current official way to get at the download is using Autodesk Account (but read the whole of this post before you go there). That’s also how you get at information about the update. Go to Management > AutoCAD > Downloads > Updates & Add-ons. From there, it’s not obvious how to get the information, but it’s under More options.

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AutoCAD 2018 – there’s already an update

If you downloaded and installed AutoCAD 2018 yesterday and don’t/won’t/can’t have Autodesk desktop app running on your systems, you may already have another download to do, because AutoCAD 2018.0.1 is out.

At the time of writing there is no sign of this update on Autodesk’s main site, but you can get at it using Autodesk Account. Go to Management > AutoCAD > Downloads > Updates & Add-ons.

All that’s downloaded is an executable. No readme, nothing. There is currently no official information about the reasons behind this update, what it includes, what it might affect, how to include it in a deployment, etc. You’ll need to make up your own mind whether to install this update now or wait for information about it. I suggest the latter.

Of course, if you’re using desktop app and allowing automatic updates, you don’t need to worry about …

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AutoCAD 2017.1.1 Update

Thanks to Jimmy Bergmark, I now know that the controversial subscription-only* AutoCAD 2017.1 Update has itself been updated. Jimmy was brave enough to install and run the execrable Autodesk desktop app and discovered the update update. Rather you than me, Jimmy!

Here’s the readme. You’ll need to get at it using Autodesk Account.

I note that a bunch of crashes are fixed by this update update. Perhaps that is related to the magical missing AutoCAD 2017.1 crash information? Who knows?

The update was apparently released over a month ago on 17 November 2016. Autodesk needs to work out an alternative mechanism to Autodesk desktop app so that those of us who won’t/can’t use it will still be informed when updates become available. If only there were some other method Autodesk could use to communicate …

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AutoCAD 2017 – Putting things back to “normal”

The most frequently accessed posts on this blog are the AutoCAD 201x – Putting things back to “normal” series. They also attract a lot of comments:

Most Commented Posts

  • AutoCAD 2013 – An Autodesk Help writer responds – 164 comments
  • AutoCAD 2012 – Putting things back to “normal” – 158 comments
  • AutoCAD 2011 – Putting things back to “normal” – 135 comments
  • AutoCAD 2009 – Putting things back to “normal” – 121 comments
  • AutoCAD 2010 – Putting things back to “normal” – 106 comments
  • The …

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    Will Autodesk have to explain itself to the SEC?

    The observant among you may have noticed that for many years, Autodesk’s free patches, service packs and updates haven’t added any new functionality. Bugs may get fixed, severe performance issues may be addressed, but design errors generally have to wait for the next release (at the earliest), and new features definitely don’t get added.

    The last time new functionality was added to AutoCAD in a free maintenance release was Release 13’s c4 update which shipped on 12 February 1996. (There was a public beta available some months earlier; I picked up a copy at Autodesk University 1995). That free update contained not only a host of bug fixes, but also more useful new features than some later full-price upgrades (e.g. AutoCAD 2000i). In an outbreak of outstanding customer service, a c4 CD was shipped free to all registered users. Maybe Autodesk was trying to recover from disastrously shipping Release 13 prematurely, …

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    AutoCAD 2012 Service Pack 1

    The first update for AutoCAD 2012 is now available on the Autodesk site. As usual, read the readme first and exercise the usual paranoia. Make sure you install the right version (32 or 64 bit). The update is also available for AutoCAD LT 2012. There is no news yet on equivalent updates for vertical variants of AutoCAD, so just talk amongst yourselves for a while until Autodesk gets around to it.

    Autodesk has, thankfully, abandoned the confusing nomenclature for its service packs. So this is not 2012 Update 1 with a filename that includes SP1 and which results in the software being considered 2012 Version 2. It is 2012 Service Pack 1 with a filename that includes SP1 and which results in the software being considered 2012 SP1. Why Autodesk thought the former convention made sense is beyond me, but at least …

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    AutoCAD for Mac Update 2

    As reported on Without a Net, there is a second update for AutoCAD 2011 for Mac. This will be welcome news to those of you who have discovered that AutoCAD crashes when using Copy/Paste after installing the 10.6.7 OS X update.

    If you haven’t applied Update 1 yet, you will need to do that first. As always, read the readme before applying the update itself.

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    AutoCAD 2011 Update 1.1

    As I described earlier, Autodesk recalled AutoCAD 2011 Update 1 because it killed AutoCAD under certain circumstances (e.g. plotting with the layer palette open). Now there’s a fixed version available for AutoCAD and LT. There is no news yet about Updates for vertical AutoCAD variants.

    If you have installed Update 1 and the hotfix, you don’t need to do anything. If you have not installed Update 1, you should install Update 1.1. If you have installed Update 1 but not the hotfix, you can either install the hotfix or uninstall Update 1 and then install Update 1.1.

    For the full story, I suggest you read Tom Stoeckel’s Without a Net post. At the risk of sounding like a broken record (remember those?), make sure you read the readme before installing or uninstalling anything.

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    AutoCAD 2011 Update 1 recalled

    If you click on the link I posted about earlier, you will get this:

    On August 23, 2010, Autodesk released Update 1 for AutoCAD 2011. Unfortunately, Update 1 introduced an issue when conducting certain operations that may cause AutoCAD to shut down. This issue affects a small number of users.

    We have removed Update 1 and will reintroduce it in the near future when the issue has been resolved. For customers who have already installed Update 1, the hotfix that resolves this issue has been posted at the following location:

    AutoCAD and AutoCAD LT Layer Manager Hotfix

    Please be assured that Autodesk is wholly committed to the quality of AutoCAD, and regrets this error.

    Having been pretty critical of Autodesk lately, you might expect me to dish out another serve for this. But I won’t. With the best of intentions, this stuff happens. Autodesk has done the …

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    Autodesk shows Dassault how to treat customers

    There are areas of Autodesk’s treatment of customers that leaves much to be desired, and I will most likely continue to be critical of that until a) I die; b) Autodesk dies; or c) the bad stuff stops happening. One thing for which Autodesk deserves praise is the distribution of bug fixes to its customers, without imposing the sort of conditions that SolidWorks customers have to put up with.

    • Do Autodesk customers need to be on Subscription to receive bug fixes? No, they do not.
    • Do Autodesk customers need to have purchased the software within the last 90 days to receive bug fixes? No, they do not.
    • Do Autodesk customers need to have reported certain specific bugs to receive bug fixes? No, they do not.
    • Do Autodesk customers even need to be running the current release to receive bug fixes? No, they do not.

    AutoCAD 2010 Update …

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    AutoCAD 2010 Update 1

    Update 1, the first of Autodesk’s Updates (formerly Service Packs) for AutoCAD 2010 is now out for AutoCAD and AutoCAD LT. Equivalent updates for various verticals will follow soon. The Readme contains information about what was fixed, so I won’t reproduce that here.

    As always, read the readme first and exercise the usual paranoia. However, my experience of the pre-release versions of this Update has been positive.

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    AutoCAD 2009 Update 3

    Update (nee Service Pack) 3 for AutoCAD 2009 is now available. See Between the Lines for full details. As always, read the readme first. Here are the links:

    Readme
    AutoCAD 2009
    AutoCAD LT 2009
    AutoCAD 2009 for Revit Architecture
    AutoCAD 2009 for Revit Structure

    No word yet about related updates for the vertical products.

    While I’m not convinced by some aspects of the recently introduced multiple-update-per-release regime, I do approve of Autodesk continuing to maintain 2009 after 2010 has been released. People have complained about this not being done in the past, and on this score at least, I have to say that Autodesk has listened.

    What do you think about these updates? Do you use them? What about CAD Managers using deployments; do you deploy the updates? Is it too disruptive? Does it cause problems with the deployment no …

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    AutoCAD 2009 Subscription Pack 2 – PDF Enhancements

    Subscription customers of plain AutoCAD 2009 can log on to the Subscription Center and download Subscription Pack 2. This pack improves PDF output (long overdue and very welcome) and adds the ability to attach PDF files. That’s welcome too, but is of largely academic interest right now because of a total lack of interoperability. Unless you only ever provide your drawing files to people who also have plain AutoCAD 2009 with Subscription Pack 2, they won’t see the PDF underlay. However, round tripping is supported, so when you get the drawing back the PDF underlay will reappear.

    Here is a brief summary of the features, taken direct from the download page:

    PDF Underlays
    Now you can import PDF files, attaching them as PDF underlays. Once you attach a PDF underlay, you can use a variety of tools to snap to lines and objects, control the display of layers, move, …

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    Look out for Update 1 for AutoCAD 2009-based verticals

    If you have Communications Center disabled (this is quite common, it seems) or you’re not currently using your 2009-based vertical product, you may be unaware that Autodesk has released versions of Update 1 (formerly known as SP1) for the architectural and civil variants of AutoCAD 2009. Expect the other verticals to follow soon. A visit to the Autodesk site and search for “Update 1” currently returns 18 results. As usual, read the Readme first and exercise caution (or even paranoia) before installing.

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