I’ve closed the poll about the button images. It’s a general thumbs-down from you on that particular change, albeit not a spectacularly vehement one.

I agree with most of you. The images themselves don’t offend me greatly, but their role in making things harder to find means that Autodesk erected another unnecessary barrier to Ribbon acceptance. The images themselves have crisper edges, but are sadly devoid of colour, making them harder to tell apart. One exception is with the object snap buttons, which I consider an improvement over their predecessors.

More important than that is the fact that there were many, many things Autodesk could (and should) have done instead of putting development resources into this area. I know from personal experience that creating button images can be a very time-consuming job. I have some sympathy for the poor Autodesk people who put the effort into producing these images, only to have customers wishing they had never bothered. Nobody likes wasting their time.

This sort of thing (there are many other examples), makes it obvious that Autodesk needs to obtain customer feedback on design decisions much earlier in the development cycle, while there is still time to throw out the dumb ideas. Doing so would offer Autodesk a lot of potential for more efficiently targeting its resources, to the benefit of both Autodesk and its customers.

I’ve added a poll that asks you to choose the best things about AutoCAD 2009. I’ve come up with a list of 25 features that are new, improved or otherwise changed in AutoCAD 2009. You can choose up to 3 items from the list.

It’s starting to look a bit negative around here, and it is only going to get more negative when I start describing the details of my still-unresolved Autodesk customer service debacle. So here’s something to provide a bit of balance.

What do you like best about AutoCAD 2009? What is better, faster, easier, more cool or just plain fixed when compared with the release you were using previously? I have a few ideas of my own, and will run a poll when I get a few suggestions from you.

I’ve closed the poll for those of you who are using 2009 with the Ribbon turned off to show us the reasons why. The top 10 choices were:

1. Tab concept means extra clicks (65%)
2. Uses up too much screen space (64%)
3. No advantage over existing methods (64%)
4. Dislike concept of hiding tools - want buttons to stay visible (60%)
5. Too hard to find things (51%)
6. Using it minimised requires an extra click/hover (47%)
7. Doesn’t make good use of my screen size/shape (45%)
8. Tab switching is too slow (45%)
9. Customising it is too difficult (44%)
10. Ribbon content doesn’t match my needs (44%)

I was hoping that the poll would help Autodesk in deciding how best to improve the Ribbon in future releases, but it’s pretty hard to do much about the top 7 choices here. Except number 2, perhaps; the Ribbon could be considerably tightened to remove waste space, in the same way as the excellent AutoCAD 2009 floating toolbars.

The new poll is slightly related to item 5 above. Autodesk combined the Ribbon with a change to the button images. Personally, I don’t think this was a good idea. If you move people’s stuff around, changing the appearance of that stuff is only going to make it harder to find things and reduce people’s acceptance of the changed interface. Enough of my opinion, what do you think?

It would appear from comments made on the Autodesk newsgroups that a lot of AutoCAD 2009 users have their Ribbons turned off. That’s actually one of eight possible states for the Ribbon to be in. Is it really the most popular configuration? Does it apply to 12.5% of you or is it more than that? I’ve added a poll to find out. Please vote only if you’re an active AutoCAD 2009 user, as I want to see what people use in production.

I’ve closed the poll asking for your initial reactions to the shipping release of AutoCAD 2009. It’s interesting to compare it with your reactions when asked to speculate prior to the release date. It seems your collective opinion of AutoCAD 2009 has taken a sharp drop now you’ve actually had a chance to use it.

In the speculative poll, the average opinion was “OK”; in the first reactions poll, the average opinion has slipped two levels to “Bad”. In the speculative poll, 39% of voters used the “bad” half of the poll; in the first reactions poll, that number has increased to 61%.

Bear in mind that the numbers in this poll are relatively small and I am not claiming that this is a scientific study. However, it is completely neutral, open and transparent, which is one thing I demand whenever anybody tries to use statistics to support a particular viewpoint. See the Polls Archive page for the full details.

I see Lynn Allen has written a post explaining how to restore the “classic” interface. I commend Lynn for doing this in response to the requests she’s been receiving. It must be pretty painful for some people at Autodesk to see their Technical Evangelist showing people how to turn off AutoCAD 2009’s Big New Feature, but it’s absolutely the right thing for her to do.

The worst thing Autodesk can do right now is go into denial mode, which has happened more than once in the past when users have reacted negatively to various things. This post from Lynn gives me hope that maybe we don’t have to go through that stage this time.

Anyway, if you want more detail about putting things back to normal, have a look at my earlier post on the subject.  I’ll add one more tip here that you might otherwise miss: if you want the old layer interface to be invoked by the Layer command rather than the new pallette, set the undocumented system variable LAYERDLGMODE to 0.

I won’t beat about the bush, AutoCAD 2009 is getting a pretty hostile reaction out there. Have a look at Autodesk’s AutoCAD 2009 newsgroup, for example. It’s true that many releases receive a hostile welcome, but this year it looks particularly bleak. Frankly, AutoCAD 2009 is taking a hammering.

I think it’s possible to gauge the general AutoCAD user reaction reasonably well by looking at what is said in places like this, but adjustments do need to be made. There are always some people who are resistant to any change, some who are habitually hostile to Autodesk, some who dislike parts of the new release without fully understanding them, and so on. The percentage of the comments you read that can be attributed to that kind of thing is open to debate, and there is always a point to be made that people tend to complain about things they don’t like and keep quiet about the things they do.

To try to take a more objective approach, I’ve added a poll to the right. This has exactly the same options as my earlier poll from before the release date where I asked for your speculation on how good the product was going to be. It will be interesting to see how that compares with your initial reactions to the shipping product. I’ll repeat this poll later in the life of the product to see if there is any change after people have had a chance to use AutoCAD 2009 over an extended period.

Some people have now received AutoCAD 2009, or at least downloaded it, which you can do (legally!) here, as long as you’re in the United States or Canada.

I’m closing the AutoCAD 2009 speculation poll. Other than a small blip on “Very bad”, the poll follows a typical bell curve nicely, with the peak very clearly on “OK”. I will poll on AutoCAD 2009 later, once you’ve had a chance to play with the new product.

What is the initial user reaction like? So far, not good. For example, have a look at Autodesk’s AutoCAD 2009 discussion group. I fully expected an initial adverse reaction to the new user interface, but it will be interesting to see if it persists once the shock of the new has worn off.