Autodesk is holding another Answer Day to encourage you to use the Autodesk Community (discussion forums). Hop along and get answers to your questions (hopefully), because this is a special day where Autodesk people will attend and be responsive.
Here is the announcement. When is this event, exactly?
Join us on Thursday, Oct 27th from 6:00am to 6:00pm Pacific Time.
Autodesk, if you’re promoting a “global event”, please try to remember that the globe extends beyond the West Coast of America and include UTC (GMT) times in your announcements. Most of us know where our time … Full post
Autodesk is encouraging you to use the Autodesk Community (formerly know as forums, discussion groups, newsgroups, etc.) to get answers to your questions by setting up a special day where Autodesk people will attend and be responsive. I don’t know if this includes responding to people’s concerns over Autodesk ending the sale of perpetual licenses, but it’s worth a try anyway. The forum for discussing that particular issue is somewhat hidden. It doesn’t appear among the list of forums, so you would only know it existed if you happened to pick on the Installation and Licensing … Full post
You may have noticed that the much-derided AutoCAD 2011 Help has had something of an update for AutoCAD 2012, integrating it with something called Autodesk Exchange. Rather than critique this myself, I’ll hand it over to you.
What do you think of AutoCAD 2012’s Help? Is it all better now? Is it fast, accurate and easy to use with a useful search facility? Or do you hate it and hope someone at Autodesk is scrambling to create a CHM version of it like last year? Please comment.
I will be airing my own views on the Autodesk discussion group changes in a future post. In the meantime, I have collected some reactions from other users. For the record, there has been only a little censorship in this area. Here are some of the comments that made it through unhindered:
- I’ve given it a fair shake and it’s just as bad as I imagined
- Goodbye, people. It was nice while it lasted
- it sucks
- it doesn’t look like you have any intention to meet the expectations of these people
- not [as] much traffic as there was before the change. I hope … Full post
Further to my last post, Here is a brief summary of this blog’s various poll results that relate in some way to Ribbon and CIP use. The most recent polls are at the top of the list. I have placed in bold those percentages that relate directly to the proportion of AutoCAD Ribbon use among the voters on this blog.
- AutoCAD 2010 users’ Ribbon use: 44% (AutoCAD 2010 users’ CIP on: 36%)
- Ribbon love: 28%
- AutoCAD 2010 menu bar non-users: 23%
- Inventor Ribbon use: 44% (Inventor 2010 users’ Ribbon use: 59%)
- Revit Ribbon use: 42% (Revit 2010 users’ … Full post
Hatching is the poster child for AutoCAD 2011’s 2D drafting feature changes (although there are several other significant ones), and also for demonstrating the advantages of providing a contextual interface via the Ribbon. It looks great at first glance when working with simple demo drawings, but how are things going in the real world? I’d be interested in hearing about your experiences.
- Is the hatch Ribbon tab snapping into place and going away quickly enough, both the first time it is used in a session and subsequently?
- Is the Ribbon interface easy to use, efficient and complete?
- Does the hatch preview … Full post
With all this talk of clouds in the air, it is interesting to note that Autodesk has moved AutoCAD’s Help system to a browser-based format, with online access as the default. So, how has Autodesk done with this first dipping of its toes into the cloudy waters with its primary mainstream product? I’ve already had a couple of unsolicited comments on the subject, and I’d like to hear from you. How do you rate the following, compared with previous releases?
- Performance (online)
- Performance (offline)
- Search results
- Content completeness and accuracy
- Ease of manual browsing
- Efficiency of user interface
- Concept … Full post
It’s time to examine how Autodesk has reacted to the widespread criticism of Revit 2010. Is Autodesk listening? To be more specific, is Autodesk’s Revit team listening?
It has been good to see extensive public participation by Autodesk people in various discussions in different places. The Revit team isn’t hiding. It is asking for feedback on the Autodesk discussion groups, the AUGI forums and its own blogs, and getting lots of it. Much of it is negative, but it is to Autodesk’s credit that I’m not seeing much in the way of denial, or demands that the … Full post
I hesitate to cover this subject because my understanding of Revit is very close to nil. I’m going to cover it anyway, because it relates to the Does Autodesk Listen? theme that I’ve discussed here in the past.
Revit 2010 has appeared with a Ribbon interface, and many users don’t like it. Some well-known Revit users, including bloggers, former Autodesk employees and Revit founders, have railed against the new release. Autodesk has been accused of ignoring long-standing wishlists and pre-release feedback. Autodesk has (it is said) wasted precious development resources by introducing a badly-designed and poorly-performing pretty new … Full post
As I’m typing this, the Autodesk discussion groups are down for maintenance again. Let’s hope that when they come back up, some of the problems are fixed.
In the meantime, if you’re an AutoCAD user and have something to ask or say, where can you go? Here are a few suggestions.
- I like the AUGI forums. It’s an even more modern, more graphical and less space-efficient web interface than the new Autodesk one, but there’s a good community there and, hey, the search feature works. Mike Perry and colleagues run a tight ship, so please read the rules … Full post
When you start using the new AutoCAD discussion groups, in addition to the broken search facility, you will have other issues to deal with. There’s a new editor with lots of features and lots of problems. Quoting formatted messages results in a mess. Switching from one tab to another messes up your text. Submitting your message results in an error page like this:
Oops! Server Error 500. The resource you’ve requested is not available.
© Copyright 2007 Autodesk, Inc. All rights reserved. Legal Notices & Trademarks — Privacy … Full post
As I mentioned yesterday, the Autodesk newsgroups have been overhauled. After spending yesterday going up and down like a whore’s drawers*, the site is now up, albeit still not 100% of the time. At this stage, newsreader users appear to be generally unaffected by negative issues, which is a pleasant surprise.
The space efficiency for Web users has improved since yesterday, and while it’s not as good as it was a week ago, it’s now good enough for me. I’ve now managed to log on, and was impressed to see that it had retained my old settings of 100 topics per … Full post
I’ve closed the poll asking you to choose the top three things you like about AutoCAD 2009. For some reason it wasn’t getting many votes. Only 37 people participated, rather less than many other polls here, and I’ve now put it out of its misery. The small sample size makes the results of dubious value, but here are AutoCAD 2009’s “best things”, as voted by at least five of you.
- Spell checking in text editor (30%, 11 Votes)
- ViewCube (22%, 8 Votes)
- Action Recorder (19%, 7 Votes)
- Modeless layer interface (19%, 7 Votes)
- Improvements available only in vertical products … Full post
I’ve closed the poll about the button images. It’s a general thumbs-down from you on that particular change, albeit not a spectacularly vehement one.
I agree with most of you. The images themselves don’t offend me greatly, but their role in making things harder to find means that Autodesk erected another unnecessary barrier to Ribbon acceptance. The images themselves have crisper edges, but are sadly devoid of colour, making them harder to tell apart. One exception is with the object snap buttons, which I consider an improvement over their predecessors.
More important than that is the fact that there were … Full post
I’ve added a poll that asks you to choose the best things about AutoCAD 2009. I’ve come up with a list of 25 features that are new, improved or otherwise changed in AutoCAD 2009. You can choose up to 3 items from the list.
It’s starting to look a bit negative around here, and it is only going to get more negative when I start describing the details of my still-unresolved Autodesk customer service debacle. So here’s something to provide a bit of balance.
What do you like best about AutoCAD 2009? What is better, faster, easier, more cool or just plain fixed when compared with the release you were using previously? I have a few ideas of my own, and will run a poll when I get a few suggestions from you.
I’ve closed the poll for those of you who are using 2009 with the Ribbon turned off to show us the reasons why. The top 10 choices were:
Tab concept means extra clicks (65%)
Uses up too much screen space (64%)
No advantage over existing methods (64%)
Dislike concept of hiding tools – want buttons to stay visible (60%)
Too hard to find things (51%)
Using it minimised requires an extra click/hover (47%)
Doesn’t make good use of my screen size/shape (45%)
Tab switching is too slow (45%)
Customising it is too difficult (44%)
Ribbon content doesn’t match my needs … Full post
It would appear from comments made on the Autodesk newsgroups that a lot of AutoCAD 2009 users have their Ribbons turned off. That’s actually one of eight possible states for the Ribbon to be in. Is it really the most popular configuration? Does it apply to 12.5% of you or is it more than that? I’ve added a poll to find out. Please vote only if you’re an active AutoCAD 2009 user, as I want to see what people use in production.
I’ve closed the poll asking for your initial reactions to the shipping release of AutoCAD 2009. It’s interesting to compare it with your reactions when asked to speculate prior to the release date. It seems your collective opinion of AutoCAD 2009 has taken a sharp drop now you’ve actually had a chance to use it.
In the speculative poll, the average opinion was “OK”; in the first reactions poll, the average opinion has slipped two levels to “Bad”. In the speculative poll, 39% of voters used the “bad” half of the poll; in the first reactions poll, that number has … Full post