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As I mentioned yesterday, the Autodesk newsgroups have been overhauled. After spending yesterday going up and down like a whore’s drawers*, the site is now up, albeit still not 100% of the time. At this stage, newsreader users appear to be generally unaffected by negative issues, which is a pleasant surprise. The space efficiency [...]  24 September 2008, 10:45 am |  Leave a comment | Tags: Autodesk, Customer Service, Newsgroups, User Interface, User Reaction, Web Stuff | Category: Autodesk, Customer Service, Web Stuff Right now, the Autodesk Subscription site is back up, although some people are experiencing problems. As an Aussie, I approve of the new Subscription slogan that starts with “No Worries”, even if it’s not yet accurate. Product Activation is requesting a logon, but I haven’t gone any further than that, so it may or [...] 23 September 2008, 11:57 am | Leave a comment | Tags: Autodesk, Autodesk University, Customer Service, Web Stuff | Category: Autodesk, Autodesk University, Customer Service, Web Stuff Autodesk is in the middle of a big site overhaul at the moment, with many services unavailable. For example, attempting to log into Subscription Support gives me this: The Subscription Center is currently undergoing maintenance. You will not be able to access the Subscription Center during this time. Support Request is also undergoing maintenance. [...] 22 September 2008, 12:38 pm |  5 comments | Tags: Autodesk, Autodesk University, Customer Service, Web Stuff | Category: Autodesk, Autodesk University, Customer Service, Web Stuff |
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